Back

Rancho Santa Margarita Honda

Rancho Santa Margarita, CA

4.3
259 Reviews

29961 Santa Margarita Parkway

Rancho Santa Margarita, CA

92688

Directions

By Type

259 Reviews of Rancho Santa Margarita Honda

January 07, 2021

I have filed a complaint with the Better Business Office for service repair on my 2015 Honda Fit. I have a paint chip which I was told Honda would repair (7 year warranty). Neither Doug or Service Mgr. Ly More

by janetlusk
Customer Service
Recommend Dealer
No
Employees Worked With
Hudson Wallbank
Jan 07, 2021 -

Rancho Santa Margarita Honda responded

Hello Jane, we are disappointed to hear about your recent negative experience with us here at RSM Honda. We are sorry to hear that the paint chip could not be repaired under warranty. If you don't mind directly contacting our General Manager, Bill Vazac, he would like to get a conversation started with you on what we can do to better your experience with us. We greatly appreciate the opportunity to show you the type of customer service that we are proud to share. Bill sincerely looks forward to hearing from you! Bill Vazac | wvazac@rsmhonda.net

January 07, 2021

RSM Honda has serviced my three Honda’s over the past twenty years. They are friendly, professional, and fair. Their facility is clean and inviting. More

by Dlffld
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oliver, Doug
Jan 07, 2021 -

Rancho Santa Margarita Honda responded

Hello, thank you for sharing your recent 5 star service experience with us here at RSM Honda. We are thrilled to hear that your experience with us over the past 20 years has been friendly, professional and fair. That makes us so happy to hear! Thank you for continuing to be part of the RSM Honda family. We are here for you always! Enjoy every mile ahead!

December 30, 2020

Excellent experience purchasing an Odyssey thanks to Hassan Nowbari. He's honest, straightforward, and very knowledgeable about the options on his cars. I've purchased over 6 cars in the last 10 years a More

by 92130
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hassan Nowbari
Dec 31, 2020 -

Rancho Santa Margarita Honda responded

Hello Debbie, Thank you for sharing your recent 5 star purchasing experience with us here at Rancho Santa Margarita Honda. We are so glad to hear that your time with Hassan was honest, straightforward and kind. Congratulations on your new Honda Odyssey! Thank you for joining the RSM Honda family, and we are here for you for all things Honda. Enjoy every new mile ahead!

December 27, 2020

I just purchased a 2003 Honda Element and Micheal, Robert, and Bryce were great throughout the entire process. They even agreed to fix a couple minor cosmetic things on the car upon purchase free of c More

by nathan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Hannah, Hudson Wallbank
Dec 27, 2020 -

Rancho Santa Margarita Honda responded

Hello Nathan, thank you for sharing your recent 5 star purchasing experience with Michael, Robert and Bryce here with us at RSM Honda. We are thrilled to hear that you enjoyed the process, and appreciated the few fixes we provided! Congratulations on your new to you 2003 Honda Element! Thank you for choosing to be part of the RSM Honda family. We are here for you for all things Honda!

December 23, 2020

Excellent customer service and efficiency. Love the Lyft service instead caravanning with 4 other people. Chris got me in and out had parts ordered so no delays. More

by teddy.rucker.mu26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Henk
Dec 25, 2020 -

Rancho Santa Margarita Honda responded

Hello Teddy, Thank you for sharing your recent 5 star experience with us here at RSM Honda. We are so glad to hear that Chris helped make your time with us wonderful and convenient. Thank you for choosing to service with us, and we are here for you anytime you need. Happy Holidays!

December 22, 2020

We always expect and get great service at this location! We've been coming here since 1994 for our Pilot, Accord, Civic and Odyssey over the years. More

by Khgobruins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Jezowski
Dec 25, 2020 -

Rancho Santa Margarita Honda responded

Hello, thank you for sharing your recent 5 star experience with Doug here with us at RSM Honda. We are glad to hear that you have been part of our family since 1994! We are honored to hear that! Thank you for continuing to make us your trusted dealership of choice. We are here for you always. Happy Holidays!

December 07, 2020

I purchased a Honda Odyssey from this dealership, and my experience was absolutely fantastic. Arash Hamidi was my first point of contact and provided a wonderful and enjoyable car shopping experience. He More

by Sebastian C.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arash Hamidi
Dec 07, 2020 -

Rancho Santa Margarita Honda responded

Hello, Thank you for sharing your recent 5 star car buying experience with Arash, Brice, and Lance. We are thrilled to hear that Arash was very accommodating with your covid concerns, that Brice was transparent and honest and that Lance provided an informative and excellent last step of the buying process. Congratulations on your new Honda Odyssey! Thank you for being part of the RSM Honda family, and we are here for you anytime in the future for all things Honda! Enjoy every new mile ahead!

December 07, 2020

My advisor, (Doug) is nice and great. He is quickly updated me with the issues of my car. SMH service is excellent. Thank you to all . More

by francocvs@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Jezowski
Dec 08, 2020 -

Rancho Santa Margarita Honda responded

Hello Franco, Thank you for sharing your recent 5 star experience with Doug here with us at RSM Honda. We are pleased to hear that he kept you well updated on the status of your vehicle. Thank you for choosing to service with us, and we are here for you anytime in the future! Enjoy every mile ahead!

December 04, 2020

UPDATE 12-8-2020: I connected with Kyle Schulz, Service Manager, and he listened to my issue, and offered a fair resolution. I appreciate the quick response and reach out by RSM Honda - they do take their More

by Jon G.
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Keith Ross, Kyle Schulz
Dec 04, 2020 -

Rancho Santa Margarita Honda responded

Hello J.G., We are disappointed to hear about your recent service experience with us here at RSM Honda. We are sorry to hear that you felt our pricing was too steep. We would love to help break down our pricing with you so you understand what you are paying for. Please don't hesitate to reach out to our Service Manager Kyle Schulz with any questions! Kyle sincerely looks forward to speaking with you! Kyle Schulz | kschulz@rsmhonda.net

Dec 08, 2020 -

Jon G. responded

UPDATE 12-8-2020: I connected with Kyle Schulz, Service Manager, and he listened to my issue, and offered a fair resolution. I appreciate the quick response and reach out by RSM Honda - they do take their customer service seriously. Changing my review to 4 stars based on the way handled my feedback.

November 24, 2020

Excellent service of our Honda Odyssey in a timely manner. Friendly staff, quick response and very professional with excellent customer service. Taken care of all recalls on same day. More

by Balraj Dahiya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael (Service Dept.)
Nov 24, 2020 -

Rancho Santa Margarita Honda responded

Hello Balraj, Thank you for sharing your recent 5 star experience with us here at Rancho Santa Margarita Honda. We are pleased to hear that your Odyssey was taken care of in a timely manner, with professional and excellent service. We are here for you anytime you need, and hope you enjoy every mile ahead!

...
13
...