
Ramsey Volvo
Ramsey, NJ
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1,247 Reviews of Ramsey Volvo
All-around good service My car was going to take longer than expected. No problems keeping the courtesy car. There were unexpected additional expenses for which I was given a My car was going to take longer than expected. No problems keeping the courtesy car. There were unexpected additional expenses for which I was given a fair discount. Overall, I couldn't ask for any more. More
Recall repaired John, my Service Rep was very pleasant. He scheduled my recal ASAP and even cleaned my car. John’s happy personality is appreciated by clients. Wor John, my Service Rep was very pleasant. He scheduled my recal ASAP and even cleaned my car. John’s happy personality is appreciated by clients. Work was done on time. Coffee machine and snacks are added plus. More
Fast and easy This was the easiest and least painful transaction I’ve ever had with a dealership. Rich was very knowledgeable and helpful. He did whatever he could This was the easiest and least painful transaction I’ve ever had with a dealership. Rich was very knowledgeable and helpful. He did whatever he could to make sure we got what we were looking for. More
Waste of Time & Rude Salesman The customer service I received was absolutely horrific. I guess I should have looked at these reviews before stopping in. The vehicle I was looking a The customer service I received was absolutely horrific. I guess I should have looked at these reviews before stopping in. The vehicle I was looking at had a crack on the windshield. I understand things happen on the lot, not a problem. The salesman asked when I could come back - I let him know I could back Saturday so he said he would try to get the windshield fixed by then. Mind you I live 3 hours away from the dealership so it isn't just a simple trip. I also gave him my vin # for my vehicle that day as I was looking to trade in my car and he said well I can't do anything without looking at your vehicle(as I was driving with a friend in her vehicle that day). Honestly, the rude and unprofessional vibe I got from the salesman the first time around should have made me go with my gut but I finally found a car I truly was interested in so I didn't want to rule Volvo Ramsey out just yet. Saturday comes along - I stop in another dealership on the way and so I give the Salesman at Ramsey a call as a courtesy around Noon to let him know I was still planning on stopping in. The salesman decides to tell me THEN that the window is not fixed. Why would he not call me that morning so I didn't waste my time driving out there ??? When I arrived back at the dealership he still had a chip on his shoulder and acted like me showing up was an inconvenience to him and then asking for my VIN for the second time he threw out a number without even looking at my vehicle. Again, why would he waste my time as he could have told me this information a few days prior when I was there the FIRST time if he wasn't going to even look at the car anyway??? I get it, the number is the number but what happened to transparency? This could of been discussed the first time, so I didn't waste my time or his. To top it off the salesman was extremely rude and condescending. I have never been treated so poorly in a customer service setting in my life. What an upsetting and terrible waste of a Saturday. More
A pleasure to deal with Ramsey Volvo! I came here for maintenance and thay made it so comfortable for me steve was so nice to me and thay made a car wash too thank you! I came here for maintenance and thay made it so comfortable for me steve was so nice to me and thay made a car wash too thank you! More
Quick and Painless First Service My check engine light was on for about 1.5 weeks prior to stopping into Ramsey Volvo. At this point, I only had about 7,000 miles on my 2018 S90. Afte My check engine light was on for about 1.5 weeks prior to stopping into Ramsey Volvo. At this point, I only had about 7,000 miles on my 2018 S90. After booking my appointment the day prior, I started my drive to the service center immediately noticing the light was not on that day. John and the staff were able to look at the computer’s error logs, and replace the faulty part (a gasoline hose). They also performed my first service all in just over an hour. Very pleased with the service and turnaround time I received. Thank you guys! More
Car buying experience Everyone that was involved with the process was most helpful. Particularly in finding the car that we were looking for with the right colors and optio Everyone that was involved with the process was most helpful. Particularly in finding the car that we were looking for with the right colors and options. Will recommend Ramsey to our friends! More
Scheduled maintenance for XC40 Excellent service. Professional and courteous Service Advisor, comfortable waiting area and service was performed in a reasonable amount of time. Vale Excellent service. Professional and courteous Service Advisor, comfortable waiting area and service was performed in a reasonable amount of time. Valet service and washed car. More
Absolutely great! Everything and everyone was great for my XC40 1st service. From start to finish, the staff was professional, efficient and friendly. I will be back! Everything and everyone was great for my XC40 1st service. From start to finish, the staff was professional, efficient and friendly. I will be back! More
New Tire Installation Efficient and friendly as always. Steve is always so upbeat and knowledgeable. Drop off was easy as was getting the loaner car. Return was a breeze Efficient and friendly as always. Steve is always so upbeat and knowledgeable. Drop off was easy as was getting the loaner car. Return was a breeze as well. Thanks again. More