Ramsey Volvo

Very Simple. We had simple problems. We had to visit the dealer three times. Our car doors wood not lock/unlock and they needed to order the part and (after a few hours) we had to come back for another the dealer three times. Our car doors wood not lock/unlock and they needed to order the part and (after a few hours) we had to come back for another visit. I understand that happens. Would have been nice if they had loaners available, but they made us aware that we would have to wait a week or more to get one. OK not very consumer friendly. Then we go back and after making my wife wait another two hours, they indicated that they did not order the correct part. VERY Frustating. It would have been nice if we actually had someone at the desk had told my wife what was going on and be nice about it. We truly felt like we were at COSCO rather than Volvo. The problem was finally fixed, but there was may too much effert exerted over a simple problem. More

the purchase experience was swift, pain-free and overall, excellent. the car we purchased was well priced, the trade-in offers were reasonable and the entire process went smoothly. our salesman answered all excellent. the car we purchased was well priced, the trade-in offers were reasonable and the entire process went smoothly. our salesman answered all questions and did not make me feel pressured. when i picked up the plates/registration, kevin from service was there to put on the plates, answer any additional questions i had and made me feel very comfortable in knowing i could return to ask him or any other associate about the car or any concerns. we are very pleased with the car and with our experience as a whole. thanks! More

The staff at Ramsey Volvo were helpful, friendly and informative. Whenever I called to find out further information, they were always courteous and provided all the necessary information. Buying a car informative. Whenever I called to find out further information, they were always courteous and provided all the necessary information. Buying a car from Ramsey Volvo was a very pleasant experience and I will recommend Ramsey Volvo to friends and family. More

I have been a Volvo owner since '87- true Volvo for Life. Been, and bought, from several dealers. Last 4 Volvos from Ramsey, 3 with Gary Parker. Why? Honest advice- not sold "up". Cost effective approach. Been, and bought, from several dealers. Last 4 Volvos from Ramsey, 3 with Gary Parker. Why? Honest advice- not sold "up". Cost effective approach. Knows the competition and the "why" buy Volvo. No pressure and great followup. I bought a '10 XC70 last fall but needed a second car. (Overseas delivery it wonderful- do look into it). I bought a "preowned" XC 90 with 37,000 mi on it. There were some manufacturing problems (yes this DOES happen). Wasn't happy and wanted a new car instead of used. Gary Parker/ Frank Benedict got Volvo Central(?) to contribute a real fair amount and Ramsey gave me back a VERY fair price for my now 4 month owned XC-90. I bought a new ('10) XC-60. What a car!!! I'll have to keep an eye out for Smokey. Volvo treated the deal wonderfully and confirmed my confidence in them and the product. Thank goodness i did not buy off the lot of a typical used car dealer. I also had the Certification added to the XC90 which i think was a REQUIREMENT on buying a used car. Ramsey, who also has a fantastic service department (remember i HAVE been to other places), took care of their customer to a fantastic level. I tell all of U that i am not only Volvo for Life but I am Ramsey for Life. Thanks Gary, Thanks Frank and thanks to who ever at Volvo Central (N.A.) decided to give an allowance- though NOT required or even expected by the customer. I'm on board for the S60 in a few years. Again- Gary Parker B D man! Martin Nystrom More

Sales and finance personnel were fine, friendly, knowledgeable. We had a good experience with both sales and finance. My issue was with the service department who detailed my Volvo 2009 C70 car. knowledgeable. We had a good experience with both sales and finance. My issue was with the service department who detailed my Volvo 2009 C70 car. I had asked Stan at time of purchase about dings on car as well as chipped paint on edge of door, He assured me that the car would be "perfect" after it was prepped. At delivery, the dings were still there and the chipped paint had a cover up paint job that looked like a kid did it and was awful. When asked why, Stan said that if they tried to paint the dings, they would look like blobs of paint. Very different answer than when we were buying the car. Maybe you can send me a small bottle of Celestial blue paint so I can fix it myself. My last Volvo was purchased brand new. When it got a ding in the first few months, I took it to the dealership, Secor Volvo fixed it so the paint looked perfect. So I know it is do-able and am not sure why that could not have been done for this car. Also, when we got home with the car, we put the roof down. The "black boot" was filthy, full of a very thick black soot as well as the top of the front window. The top of the actual glass windows had black marks on them. The back seat was also spotted and dirty. The contract we signed included a cost of $499 for prepping of which $150 was detailing. I do not feel this car was properly detailed, certainly not $150 worth. Volvo service departments that I have dealt with in the past put quality as a #1 priority. This is obviously not a priority for Ramsey Volvo. More

T leased a 2009 Volvo C70 Convertable at Ramey Volvo [n May 2009 at what I consider a fair price. The salesman Gary worked with me to arrive at a payment I had in mind when I went to the dealership. I was May 2009 at what I consider a fair price. The salesman Gary worked with me to arrive at a payment I had in mind when I went to the dealership. I was recommended to go to this dealership by my daugher who had bought 2 cars there and was very satisfied with the way she was treated by sales and service. I recently had my car serviced while I waited. Everyone was professional and even washed the car before they returned to me. I would recommed this Dealership highly both for sales and service. More

We bought our S80 from Gary Parker and we were very pleased with Gary and the entire dealership. We love our car and the price was very competitive. We found Gary to be very knowledgeable and not "push pleased with Gary and the entire dealership. We love our car and the price was very competitive. We found Gary to be very knowledgeable and not "pushy." We've also been pleased with the service area. No problem in getting an appointment and the work done was as promised and on time. More

I made a Saturday appointment (which was very convenient) for the 7,500 mile service and was taken immeidately upon arrival. The service manager, whose name I forgot, was very courteous and addressed all th for the 7,500 mile service and was taken immeidately upon arrival. The service manager, whose name I forgot, was very courteous and addressed all the issues satisfactorily. The waiting area had a TV, magazines and coffee. They finished within an hour and a half which was the time promised. Overall, I was very satisfied with the service I received. More

I’m writing to register with you my great disappointment with Ramsey Volvo. We have been Volvo customers for 2 years, having first leased an XC70 from Kundert Volvo. That car was loaded with BLIS, Naviga with Ramsey Volvo. We have been Volvo customers for 2 years, having first leased an XC70 from Kundert Volvo. That car was loaded with BLIS, Navigation system, Premium, Collision Avoidance, Convenience and Climate packages. When the lease ran out, we chose to buy a new XC70, deciding to not pay extra for some of these features. We turned to Ramsey Volvo, where General Sales Manager Frank Benedict sold us our car. At the time, the car with the Park Assist feature (part of the Convenience package), which we wanted to have, was not available. He suggested that rather than paying for the $1,200 Volvo Park Assist, he could install a similar system, which was “exactly the same but twice as cheap”. Mr. Benedict explained that this was not a genuine Volvo feature, but repeated that “it is exactly the same as Volvo.” Answering our questions about such big price difference, he added that the only difference is that sensors are black, not metallic. We were happy that we could pay less for the “exactly the same” feature and we made a deal with Mr. Benedict for the new vehicle. A week later the vehicle was delivered with paperwork signed by Stan Rosen. Unfortunately when we started using the new vehicle we realized that the Park Assist feature was far from “the same as Volvo” as Mr. Benedict promised: (1) It only had a rear function (instead of front and rear as we were led to believe) (2) The rear Park Assist had only 2 censors, instead of the 4 as on our previous vehicle (3) The system did not work as it was supposed to. In addition it did not integrate with display on the control panel, did not have on/off switch and was only engaging while backing up - all this was far from “the same as Volvo”, but these features we were considering as minor and didn’t discuss. When we addressed our concerns later to Mr. Rosen, he could not answer our questions and referred us back to Mr. Benedict, who actually made a deal with us and was anything but helpful. When I tried to tell him that the system he sold me was nothing like what he promised, he brusquely replied that “All cars coming from factory have only rear Park Assist” (does he know what he sells?) and did not want to hear me out when I explained that my previous vehicle had both a front and rear Park Assist. In a follow up conversation with Mr. Benedict, when I again tried to explain that his Park Assist system had only 2 sensors, rather than the full 4, Mr. Benedict was very aggressive and defensive. He showed no desire to hear what I was saying and continuously interrupted me with the phrase, “you wanted a cheaper one and this is what you got”. I have never before heard that kind of tone from anyone working with customers, especially from sales manager with 28 years in business, as he once mentioned. While I had the car in the shop to fix the system, I spoke with Service Manager Ken Goss, who was polite and professional. He explained that all decisions were made by the sales staff, meaning that I came full circle, back to Mr. Benedict. In the end, I felt that I was lied to and treated very poorly. I also had no use for the half-baked Park Assist, which I ended up with. When I inquired about removing it altogether, Mr. Goss told me that it would cost me $500 to do so, meaning that I would be refunded $100 out of $600 I already spent on the system. In summary, I am surprised and disappointed by the treatment that I received at Ramsey Volvo - not only the dishonest and rude treatment from Mr. Benedict, but also a lack of any way to remove the Park Assist without a penalty. This whole saga left me feeling like I made a big mistake doing any business with Ramsey Volvo. I came to Ramsey Volvo willing to pay for what I like but ended up with the system I don’t like and don’t want. More

We were looking for a long time for a car and Ramsey Volvo gave us the best price and worked with what we were looking for. We corresponded through email towards the end and we had many questions. The Volvo gave us the best price and worked with what we were looking for. We corresponded through email towards the end and we had many questions. They got back to us quickly which helped us to make our decision. More