Ralph Hayes Toyota

Good experience wth Salesmen/Management shld honor ads I had received an email letter multiple times about the toyota exchange event happenening at Ralph Hayes Toyota offering 105% Kelly Blue book Value on I had received an email letter multiple times about the toyota exchange event happenening at Ralph Hayes Toyota offering 105% Kelly Blue book Value on traded Toyota vehicle, no payments due till March 2015 and the 1st two payments on the dealership. I had to fight with the management to honor the advertisements they offered in their email and I still did not receive all of the deals because my total number of payments was the total amount of 75 when I felt it should be 73 if they paid the 1st two. It took a member of management (Mr. John) to get my KBB value close to 100%. I was told that even though the offer said that was what would be used to appraise my truck I wanted to trade in that when the bank was involved KBB was not an accepted appraisal value tool. I had a great salesman with John Snipe and Ms. Dana was helpful in picking out our plans to add for future maintenance. Scott in service has always been very helpful when I was there having work done. I would recommend this dealership for the customer service of their employees but I have always preferred Jim Barkley Toyota in Asheville for great deals and great customer service and no attempts to do anything to push the sale but are always honest and straightforward. More

positive experience Sales person responded quickly to our inquiry and was able to deliver. Quick and friendly service. We found the vehicle that we wanted and are satis Sales person responded quickly to our inquiry and was able to deliver. Quick and friendly service. We found the vehicle that we wanted and are satisfied with the experience. More

Excellent Salesman & Finance Manager & Dealership Ben Moran is a true professional! He is hard working and meets expectations! He's very courteous, respectful and does what he says he will. Ben Moran is a true professional! He is hard working and meets expectations! He's very courteous, respectful and does what he says he will. More

It was great My first time buying my car was a very good experience. Geni Edwards was very friendly and made sure I understood everything about the car. My first time buying my car was a very good experience. Geni Edwards was very friendly and made sure I understood everything about the car. More

Excellent Sales Experience Working with Jimmy Dochney was a pleasure. Jimmy was very knowledgeable of inventory/product and located the vehicle to best suit my search. It was o Working with Jimmy Dochney was a pleasure. Jimmy was very knowledgeable of inventory/product and located the vehicle to best suit my search. It was obvious to me that he was an experienced sales professional who was very accommodating and even provided some additional transportation needs that I requested. I also met with Dana Bailey who had a my paper work in order and processed quickly. My overall experience at Ralph Hayes Toyota was impressive and will reach out to Jimmy in my next purchase. More

Only car dealership I will deal with We have now purchased several cars from Ralph Hayes. They are the best dealership I have ever encountered. They go above and beyond to be sure we are We have now purchased several cars from Ralph Hayes. They are the best dealership I have ever encountered. They go above and beyond to be sure we are completely happy with any dealings with them. More

review of salesman & dealership Jimmy was our salesman and I always hate to go into a dealership because of the constant pressure. This was an experience more similar to what I have Jimmy was our salesman and I always hate to go into a dealership because of the constant pressure. This was an experience more similar to what I have encountered at Lexus. From my point of view, that is a compliment. Jimmy was an excellent representative for your company and someone that I would seek out if and when I am in the market for another car. Good salesman with very subtle salesmanship. Just wanted to pass it along More