Rallye Motors - Service Center

My experience with Rallye Mercedes has always been a very satisfying one. The staff there is courteous, friendly and reliable. Service is always given with a smile -- and a great cup of coffee. Charlie satisfying one. The staff there is courteous, friendly and reliable. Service is always given with a smile -- and a great cup of coffee. Charlie in the service department has gone above and beyond to accomdate me on more than one occasion. He knows how to make a bad situation "not so bad". If you are happy, it seems as though he is happy. I would highly recommend Rallye for all your service and sales needs. I am surout hat you will be just as satisfied as I am! More

Stopped by with my car two days ago because I was getting a right lower light out message. I explained that I could not wait long because I had to get to work. Mike came out to look at the car and confirmed a right lower light out message. I explained that I could not wait long because I had to get to work. Mike came out to look at the car and confirmed the problem. I also had a question about tire pressure and he checked that and reset the gauge. I was told it would be more than an hour but Doreen at the front desk said she would get Rob, a service advisor, to help me. Rob walked the bulb into the service area and my car was done immediately. Rob was outstanding. Doreen was outstanding. And Lou, who sold (leased) us the vehicle is always outstanding. Also, the gentleman who came out to look at my car, Mike, was also friendly and helpful. Everyone there is very helpful and does their job with a lot of care and enthusiasm. Other dealers should use Rallye as an example. Just the highest level of service from all of these people! More

Excellent, courteous and very efficient service. The car was not bought at Rallye but I was provided a Mercedes loaner and treated well. No pushing of unneeded work, just accomplished the priodic sercie. E was not bought at Rallye but I was provided a Mercedes loaner and treated well. No pushing of unneeded work, just accomplished the priodic sercie. Explained the charges up front, which I considered fair. More

Seamless, thorough and good experience from start to finish for my annual maintenance service and annual inspection. Since this was my first real full-service experience, I had no great expectations. finish for my annual maintenance service and annual inspection. Since this was my first real full-service experience, I had no great expectations. But, I was wowed. More

had a problem with a new car i bought.i brought it in for service for 4 times to fix the problem and they didnt want to deal with it anymore so they told me there was nothing else they could do thats the way service for 4 times to fix the problem and they didnt want to deal with it anymore so they told me there was nothing else they could do thats the way the car is.i was a loyal rallye customer who never complained about anything iam no longer a rallye customer now massapequa mercedes is taking care of my problem . iam happy because i have purchased another mercedes from massapequa at a much better price i now found out how much ive been over chargerd on my cars at rallye More

i was very pleased with the service. even better i did not have to wait around. everyone was very nice. and my car was ready the next day. not have to wait around. everyone was very nice. and my car was ready the next day. More

My first service appointment for my SL550R - an oil change & state inspection. I show up early - taken in by Mr. Rodriguez. Assures me car will be ready quickly. I needed to go to work and asked tha change & state inspection. I show up early - taken in by Mr. Rodriguez. Assures me car will be ready quickly. I needed to go to work and asked that the car does NOT get washed. Mr. Rodriguez escorts me to the upstairs fully equipped waiting room. I am pleasantly suprised by what I see and that the car is ready quickly. I am a fanatic with the car - my only concern at the dealership is that no damage was done and a once-over confirmed the status. When I got home in the evening, I noticed that one of my after-market Silverstar valve caps was missing from the front tire and the others were barely screwed onto the tire valve. This was Friday evening. I opened the hood and noticed greasy fingerprints all over the air cleaner. Should I check the oil level? Saturday morning, I called and asked for the service manager - he was not in, but the person with whom I was speaking with (forgot to get his name) assured me he was ready to assist. I explained the problem (with the missing aftermarket MB valve cap) and he told me he would get me a set and send via mail. When Tuesday arrived, I again called and inquired as to what the status of my valve caps was and was told again, they would be mailed out. This time, I confirmed I was speaking to Mr. Ludemann. I told him that I was ready to fill this survey out and would overlook the mistakes of the technician if I received replacement caps as I preferred NOT to make a big deal of the situation. Thursday evening - I come home and open a FedEx envelope - bicycle caps were enclosed. Maybe my problem was not monumental, but it still deserves to be resolved. I recognize that everyone moves at the speed of light, but it's not always the big things that people focus in on. To us car fanatics, it is the little things that annoy us. Shouldn't the technician work off of a checklist? Is it too much to expect to get the car back in the same or better condition than when I brought it in? Sorry, but I did try to get someone to help this evening...I called and the receptionist switched me to Ralleye BMW - after a second try, I get someone who is sympathetic, but unable to offer a resolution. So here I sit, telling my tale of woe in this survey. If this is what I have to be subjected to for something so simple, what would be the end result if it were much more serious? Sorry, but you have to earn my recommendation and right now, my recommendation is NO. More

I had an excellent experience overall at Rallye. Everything from start to finish was exceptional. The service was outstanding, Steve was great and the waiting room was fantantastic. I can't wait f Everything from start to finish was exceptional. The service was outstanding, Steve was great and the waiting room was fantantastic. I can't wait for my next oil change! More

Disappointed in a simple thing when I asked to please change the rim around the front license plate! All they did was hammer the license plate back into the broken frame! Not too appealing! Not very ap change the rim around the front license plate! All they did was hammer the license plate back into the broken frame! Not too appealing! Not very appealing on the front of the car & a chance for u to advertise Rallye Motors! Sincerely, Ann Chafetz (P.S. My bill was over $1600 for a 1000,000 mile check up!) More

Noel Rodriguez was very professional, competent, and efficient. He was prompt for my appointment and diagnosed my issue as a result of an engine light appearing on the dashboard. The issue was resolve efficient. He was prompt for my appointment and diagnosed my issue as a result of an engine light appearing on the dashboard. The issue was resolved very promptly. Noel has a great attitude and is very courteous and respectful. More