Rallye Motors - Service Center

Very accommodating, pleasant, and reachable. Vince was able to answer all questions that I had asked. Vince was able to answer all questions that I had asked. More

It’s always a pleasure to work with Rob Carlson when I bring in my GLC 300 in for service. He is knowledgeable, professional, personable and friendly - and makes what could be a chore into a good experie bring in my GLC 300 in for service. He is knowledgeable, professional, personable and friendly - and makes what could be a chore into a good experience. Quick and good service. Keeps me coming back to Rallye! More

The labor was very expensive, even if my car need it only pods and sensor changes they told me to change the rotors too. That will be an not necessary cost, otherwise all the employees was nice and more than pods and sensor changes they told me to change the rotors too. That will be an not necessary cost, otherwise all the employees was nice and more than happy to help you. I loved the way that you guys getting in touch with the customer after the technical check by video. Thank you More

Hello this was a Great experience! Thank you so much for your service! Keep up the great work. Thank you so much for your service! Keep up the great work. More

As I was driving away today, I was literally thinking about how seamless and easy it is to work with Rallye, and especially Rob Carlson. Rob is professional, knowledgeable, so kind and funny! Usually ha about how seamless and easy it is to work with Rallye, and especially Rob Carlson. Rob is professional, knowledgeable, so kind and funny! Usually having to bring your car in for work is a chore, but Rob makes it enjoyable! I really appreciate the excellent customer service!!! More

Poor customer service. Ramiro is not helpful at all as a service advisor. Does the bare minimum. Dropped my car for service at 830 am and was notified by Ramiro at 3 pm tha Ramiro is not helpful at all as a service advisor. Does the bare minimum. Dropped my car for service at 830 am and was notified by Ramiro at 3 pm that the car was not seen and would need to stay overnight or I can pick it back up. No shuttle offered back from my job to get the car. I had to pay an Uber to go pick it up to get home since a loaner wasn’t even offered. Again I went back for service, and was assigned Ramiro. Their systems were down. I received a loaner and car was of course done same day. Two weeks later my check engine light is on and the car is sluggish and felt dangerous to drive. I dropped the car at 8 30 am and 3 pm no updates from Ramiro. No estimated wait time. Nothing. No loaner. This dealership is one of the worst I’ve encountered. I’ve had service at other Mercedes dealerships in the past we well as bmw service centers and never had this type of experience. I am not sure if to blame the dealership or the advisor at this point for a lack of follow through. More

Rallye is a first rate, top drawer dealership. Everyone at the dealership, whether in sales, service, parts, and customer service routinely go above and beyond all expectations. A special mention Everyone at the dealership, whether in sales, service, parts, and customer service routinely go above and beyond all expectations. A special mention regarding Kenneth Vachris in service. He is outstanding, and does not return a vehicle until is in perfect condition. I wouldn't purchase or service a vehicle anywhere else, and I live 300 miles away. More

Outstanding service . Very courteous . The staff their ability to give real service oriented feedback was the best. 👍 Very courteous . The staff their ability to give real service oriented feedback was the best. 👍 More

Rallye MB is an extremely professional dealership for both sales and service. They aim to please. I've purchased 3 vehicles from them and will probably get my next one from them. both sales and service. They aim to please. I've purchased 3 vehicles from them and will probably get my next one from them. More

Again, Kenny delivered excellent service! For some reason, my appointment did not show up in the system. Kenny is very kind enough to squeeze me into his busy schedule and finish the service For some reason, my appointment did not show up in the system. Kenny is very kind enough to squeeze me into his busy schedule and finish the service as quick as possible. Two thumbs up!! More