Rallye Motors - Service Center

Quick & Easy service My service tech is always friendly and helpful. He makes the whole process easy & is very conscious of my time. Every staff member seems pleasant and My service tech is always friendly and helpful. He makes the whole process easy & is very conscious of my time. Every staff member seems pleasant and professional More

VERY GOOD PEOPLE , SERVICE AND FRIENDLY. WILL WORK WITH YOU .PETER IS VERY FRIENDLY ALTHOUGH THERE IS ALWAYS SOMETHING WRONG WITH THESE NEW C300 BUT HE TRY TO PEOPLE , SERVICE AND FRIENDLY. WILL WORK WITH YOU .PETER IS VERY FRIENDLY ALTHOUGH THERE IS ALWAYS SOMETHING WRONG WITH THESE NEW C300 BUT HE TRY TO MAKE IT EASY. THERE IS THANK YOU More

Amazing as always! Rallye MB always makes me feel like a valued customer. Rob Carlson always does as amazing job and ensures my car is ready when promised. Thank you R Rallye MB always makes me feel like a valued customer. Rob Carlson always does as amazing job and ensures my car is ready when promised. Thank you Rallye! More

Great service We didn’t buy our car from Rallye but I will be using their service from now on. From start to finish everyone we came in contact with was terrific. We didn’t buy our car from Rallye but I will be using their service from now on. From start to finish everyone we came in contact with was terrific. More

GreatService and Staff!!! Cant beat this dealership!!!! Every time I have been there its always been a pleasure....Getting it right the first time is always appreciated. All m Cant beat this dealership!!!! Every time I have been there its always been a pleasure....Getting it right the first time is always appreciated. All my cars get serviced at Rallye. More

Excellent Service and Professional Workmanship I brought my car in for annual service. Everything was performed in a timely manner with great attention to detail. Workmanship is always professional I brought my car in for annual service. Everything was performed in a timely manner with great attention to detail. Workmanship is always professional & extremely efficient. Staff is very friendly & courteous. I always feel confident in their assessment of what needs to be done & what needs to be checked in the future. I have been a customer for many years & have been very satisfied with the overall experience. More

John Ciccorelli makes it very easy Easy to bring in for service very organized. Loaner was ready very quickly John Ciccorelli kept me posted so I knew exactly what was being done and wh Easy to bring in for service very organized. Loaner was ready very quickly John Ciccorelli kept me posted so I knew exactly what was being done and when it would be ready More

Longest waiting time My 2018 GLA250 had a big problem and the engine mark was on while on the highway. I managed drive back home safely as it happened Sunday evening and I My 2018 GLA250 had a big problem and the engine mark was on while on the highway. I managed drive back home safely as it happened Sunday evening and I knew the service center was closed. Next morning at 6:30 I called RAlly motors but no one picked up the phone. I called at 7 am and the receptionist said until my car was brought in, they couldn’t guarantee a loner car. I needed a car for my work and called roadside assistance after finishing my morning work where I walked since I couldn’t drive my car because of the problem. The tow car service arrived in 30 minutes, but when I finally got into the service center, the receptionist assigned me Peter who had 2 customers ahead of me. I needed a replacement car only, but no one helped me for 2 hours while all the walk in customers were helped by other service agents. When I claimed she said my assigned agent was left for sick and she assigned Peter. I don’t have any assigned agent and the problem of the car was not my fault but Mercedes. After some more claims finally Andrew came out . He was very nice, but all he needed to do was make me pick up my belongings from my car whose engine was Running for all the time. The receptionist even excused that it was a lunch tine for the agents even though I arrived there before 11am, and shortage of the agents. It’s unacceptable excuse for the customer who have the very scary experience with the Mercedes car and needed to go to work right away. I liked Mercedes but I am not sure if I choose next car from you. More

Excellent customer service Came in for a yearly maintenance, inspection, and cosmetic work. They provided me with a loaner as always and kept me update until the car was ready. Came in for a yearly maintenance, inspection, and cosmetic work. They provided me with a loaner as always and kept me update until the car was ready. More

Not Good- Poor communication- mostly with MB in Germany My car was in for 10 days- ( not Good). Communication was awful in the sense that local rep - Rob Carson did not know what the problem was and German My car was in for 10 days- ( not Good). Communication was awful in the sense that local rep - Rob Carson did not know what the problem was and Germany was involved. Days went by before we knew what the issue was. I was kept in the dark. More