Rallye Motors - Service Center

Go for a 2nd opinion The service I received was extraordinarily bad. My wife pocked up a nail in her GLC. The service center told her the tire couldn't be repaired and a The service I received was extraordinarily bad. My wife pocked up a nail in her GLC. The service center told her the tire couldn't be repaired and a replacement had to be ordered. When our local gas station looked at the car and showed us all 4 tires needed to be replaced. Someone hit my E Mercedes in the lot. My blind spot sensor did not work. The car's bumper showed no external damage but the whole bumper had to be replaced because the bumper and control panel. where one unit. The service department should have told me right away this was the case. $3,000 dollars later the problem was fixed. Their service is cursory at best. Safety is something would expect from a Mercedes dealership More

The best Stephen is very nice concerned and experienced person. I met him twice also First time it was not even his concern but he tried to help me without kno Stephen is very nice concerned and experienced person. I met him twice also First time it was not even his concern but he tried to help me without knowing me about 40 minutes. Second time i thought to reach him but coinsident he was there for me. He listned and called foremen and also arranged me a loaner car. He is very friendly also a very caring as well as professional. Thanks More

Andrew (Service advisor) Andrew went out of his way to make my service wonderful! He was extremely helpful and kept me updated throughout the whole process. I would strongly r Andrew went out of his way to make my service wonderful! He was extremely helpful and kept me updated throughout the whole process. I would strongly recommend Andrew! More

Service was completed in the specified time. Nice lounge Was in for a scheduled maintenance. Work was done in a timely fashion and I was able to be productive while waiting in the lounge area Was in for a scheduled maintenance. Work was done in a timely fashion and I was able to be productive while waiting in the lounge area More

Problem Misdiagnosed Problem was misdiagnosed. Spent $1500 to fix the issue and had to bring car back for correct fix and pay additional $425. I had to pursue the situati Problem was misdiagnosed. Spent $1500 to fix the issue and had to bring car back for correct fix and pay additional $425. I had to pursue the situation. Didn't feel there was much care at all about my issue which the car would not start. Turned out to be the battery. No offer to refund the money wrongly charged for a new starter which I didn't need. I had asked for a manager to call me but seems they just did the "switch" of having another service writer call and say he was the manager. No follow up by him and zero concern. Just wanted to get me off his desk. In general - not up to standards of Mercedes and very disappointing. Would not recommend at all. On the good side, hours here are very flexible and they did come and pick up the car after them messed up the first repair (only after I asked for a manager). So some plus there. But overall - poorly handled. More

Service above and beyond Very happy with the effort and professionalism shown at the service department. Very accommodating and timely service and a brand new loaner car as we Very happy with the effort and professionalism shown at the service department. Very accommodating and timely service and a brand new loaner car as well. Thanks More

Replace tire and nys inspection I have always had a great experience at the dealership when bringing my car in for service. I always get in contact with Rob Carlson to set up an appo I have always had a great experience at the dealership when bringing my car in for service. I always get in contact with Rob Carlson to set up an appointment. I literally just have to show up with my car and Rob takes care of everything. More

met my expectations I waited for my car & everything went as I was told it would. I deal with Rallye BMW as well , have been for years & I've never been disappointed. I waited for my car & everything went as I was told it would. I deal with Rallye BMW as well , have been for years & I've never been disappointed. More

excellent provided a loaner, work done in a timely manner, staff and service consultant knowledgeable and professional, listened to concerns and provided approp provided a loaner, work done in a timely manner, staff and service consultant knowledgeable and professional, listened to concerns and provided appropriate solutions, long time customer that has always had outstanding experience More

Great service Service is great as always. Your staff is efficient and works very hard. This is the only reason that i am doing this review over and over again. Rob Service is great as always. Your staff is efficient and works very hard. This is the only reason that i am doing this review over and over again. Rob is fantastic!! More