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Rallye Motors - Service Center

Roslyn, NY

4.7
3,213 Reviews

3,213 Reviews of Rallye Motors - Service Center

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October 16, 2024

excellent service. Kenny Vachris, my service manager is the best! I appreciate the communication and the use of a loner car. Everyone I meet in the service dept is prof More

by MINDYNELKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vachris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Rallye Motors responded

Thank you for the fantastic review! We're so glad to hear that Kenny and our service team provided you with excellent communication and support. Your satisfaction means a lot to us, and we look forward to serving you again!

October 16, 2024

I called service department to see if my vehicle was serviced for a coolant light bulletin. No records were found. Suggested I check the car fax. I informed service, I never received a car fax. Service More

by glynnrichard01
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Chea
1.0
This rating includes all reviews, with more weight given to recent reviews.
Harez Fedaie
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2024

ROSLYN MERCEDES, I’m extremely disappointed, I came here for basic warranty service not only I was expecting them to fix it but they F*** the car up, I’m in manhattan of Mercedes who showed me the all the i More

by bb_77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas Seegolam
October 14, 2024

They diagnosed a tricky issue, developed a plan to repair, and, most importantly, found a way to reduce the cost significantly from the original estimate.....and Steve Augustine was highly instrumenta More

by HUGHESCHRIS748
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Augustine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Rallye Motors responded

Thank you for sharing your experience! We’re thrilled to hear that Steve was able to help diagnose the issue and reduce your costs. Our team always strives for effective solutions, and your feedback means a lot to us. We appreciate your trust in us and look forward

October 13, 2024

Excellent, professional, courteous service. Katie is very attentive and provides top notch support and service advice! More

by LYRIC180
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Rallye Motors responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Katie. She truly goes above and beyond to ensure our clients receive the best support possible. We appreciate your feedback!

October 13, 2024

Friendly service, courteous service. Despite a small issue with the tire that required additional service, I was pleased with the rental I received while they fixed the issue. I will r More

by KINZER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Rallye Motors responded

Thank you for your feedback! We're glad to hear you received friendly and courteous service, and that the rental worked out while we addressed the tire issue. We appreciate your understanding and look forward to seeing you again!

October 11, 2024

Rob has been helping me with my car service for years. He always is super helpful and responsive and always ensures a quick turn around! More

by Jesse.Castelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Rallye Motors responded

We’re so glad to hear that Rob has consistently provided you with helpful and responsive service over the years. It’s great to know that he ensures a quick turnaround for you. We appreciate your loyalty and look forward to serving you for many more years to come!

October 11, 2024

Rallye Motors never disappoints me with their professional courtesy and business acumen. I’m treated like a VIP at every appointment. More

by Howard Cain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Banco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Vachris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Rallye Motors responded

Thank you for your fantastic feedback! We’re thrilled to hear that Rallye Motors consistently provides you with professional courtesy and makes you feel like a VIP. Your satisfaction means the world to us, and we look forward to continuing to exceed your expectations at every appointment!

October 10, 2024

Great service and my advisor takes very good care of me. I would highly recommend Rallye Service to everyone with a Mercedes. More

by JOEC57
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Seegolam
Oct 10, 2024 -

Rallye Motors responded

Thank you for the wonderful feedback! We’re thrilled to hear that you received great service and that your advisor took excellent care of you. Your recommendation means a lot to us, and we look forward to serving you and other Mercedes owners in the future!

October 10, 2024

The service at Rallye is excellent. Rob Carlson is my service representative and he is the best. He is responsive to all my request and keeps me informed about all my services. He ma More

by mawlliams88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Sherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Rallye Motors responded

Thank you for the fantastic review! We’re so glad to hear that Rob Carlson provided you with excellent service and kept you informed throughout the process. We appreciate your kind words and will make sure to pass along your thanks to Rob. We look forward to seeing you again at Rallye!

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