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Rallye Motors - Service Center

Roslyn, NY

4.7
3,213 Reviews
Call Service Center (516) 588-7585

3,213 Reviews of Rallye Motors - Service Center

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October 26, 2024

Katie is wonderful , thoughtful and works to create a satisfying experience.Communicates through out the service process. Thank you. More

by FRANKTD1107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2024 -

Rallye Motors responded

We’re so glad to hear about your positive experience with Katie! Her dedication to thoughtful communication and customer satisfaction truly shines. Thank you for sharing, and we look forward to seeing you again!

October 26, 2024

great service I'm happy what they did to my car John is very nice really good More

by P.nikolla6215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ciccotelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2024 -

Rallye Motors responded

Thank you for your kind words! We're thrilled to hear you had a great experience with John and that you're happy with the service on your car. We look forward to seeing you again!

October 26, 2024

Dealership had car for over a week. When I was notified the car was ready I went to pick it up. The car was not cleaned. Had to wait for a half hour to get the car. More

by RALPH30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Bianchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Vetere
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Rallye Motors responded

Ralph, we're sorry to hear about your experience. It’s disappointing to know that your car wasn’t cleaned and that you had to wait for an extended period. Your feedback is important to us, and we want to make it right. Please reach out to Paul Hartmann, Service Manager, at Rallye Motors, 1600 Northern Blvd., Roslyn, NY 11576, or call him directly at 516-801-2955. He will be happy to address your concerns. Thank you for bringing this to our attention.

October 25, 2024

Overcharged. By 20% have never got the same price as other MB service centers. Thank you More

by BLEVITAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Ciccotelli
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Rallye Motors responded

Thank you for your feedback. We’re sorry to hear that you felt overcharged and that our pricing did not meet your expectations. We strive to offer competitive rates and value your input as we work to improve our services. If you’d like to discuss this further, please don’t hesitate to reach out. We appreciate your comments and hope to better serve you in the future.

October 25, 2024

I used to hate going to the service department but since i've,been working with Nicolas these last couple of years I don't mind going because Nicolas takes GREAT care of me. More

by JOEC57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Seegolam
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Oct 26, 2024 -

Rallye Motors responded

It's wonderful to hear that Nicolas has transformed your service experience! We're glad he's taking great care of you. Thank you for sharing!

October 25, 2024

Fantastic people in a very fantastic place. They know what customer needs and what they have to do. Beyond expectations More

by asking1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Augustine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2024 -

Rallye Motors responded

We're so glad to hear you had a fantastic experience! Our team always aims to exceed expectations. Thank you for the kind words!

October 24, 2024

Stephen the service agent was very diligent in his explanation of the problem and even followed to make sure everything was up to my satisfaction More

by REDDSTRIPE88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Augustine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2024 -

Rallye Motors responded

Thank you for your feedback! We're thrilled to hear that Stephen provided you with thorough explanations and followed up to ensure your satisfaction. Our team is dedicated to providing great service, and we appreciate your recognition!

October 24, 2024

Stephen provided excellent service , efficient , accomodating , stress free. Always a pleasure to have my car serviced. More

by SWALCZY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Augustine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2024 -

Rallye Motors responded

Thank you for your wonderful feedback! We're glad to hear that Stephen made your service experience enjoyable and stress-free. We look forward to seeing you again!

October 24, 2024

Amazing service from Rob who explained services in detail with constant updates, very accommodating and stress free. More

by OSADYKOVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2024 -

Rallye Motors responded

It’s wonderful to hear about your experience with Rob! His dedication to keeping you informed and providing stress-free service is exactly what we strive for. Thank you for your feedback!

October 24, 2024

Great service and patience. Communicated clearly that the timing of return and also a temporary car. More

by Shreyas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2024 -

Rallye Motors responded

We’re glad to hear you had a great experience with our team! Clear communication is key, and we're happy you found our service helpful. Thank you for your feedback!

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