Rallye Motors

inspection car could not pass inspection, but rallye motors did it. car was a 2002 and needed lots of parts. we hope to get a couple years use with this car. car could not pass inspection, but rallye motors did it. car was a 2002 and needed lots of parts. we hope to get a couple years use with this car. More

Responding to emergency failure of car On Sunday my car at 7:30 a.m. goes into D9 while I am on the highway and the dashboard reads in red that the car in essence is in reverse and automati On Sunday my car at 7:30 a.m. goes into D9 while I am on the highway and the dashboard reads in red that the car in essence is in reverse and automatically goes into neutral as I am in the left lane and thank god not too many people are on the road. I gradually get into the right lane and then into the shoulder. After restarting the car twice and having it happen again I called road side service who calls me back within 20 minutes (Helm Bros.) who tells me not to drive the car because it could possibly damage the gear shaft. They recommend that the car get towed to their dealership but I said my loyalty is to Rallye motors and that the car was just serviced a few days ago and they said we understand. A tow service from Roslyn comes 2 hours later, picks me up and drops me off at home and tells me it will be at the dealership before 8:00 a.m. I called the service representative at 7:30 a.m. and leave him a voice mail and text. At 8:00 I call the main service # and speak to a women who tells me everyone is very busy it is a Monday morning and that the car was received. It took me several more phone calls until I said please give me the head of service who finally that person calls me back who said he will finally have my resort Etsy I’ve call me back which evtuakky happens at 10:30. I really do not get an answer to what happened until late in the afternoon. It takes several days before I finally get my car back due to a glitch in the software. The long and short of it is that you must create some type of triage similar to an operating room for emergencies where if someone calls in your people always check in on their phones, e-mails, etc. and get back to the customer and say they are working on it and someone will get back to you within the hour. They should have also offered me a loaner until they could figure out the problem. I did not have to hear that “we are all very busy in a Monday morning@. In general my service representative has Been very good in the past but as an example since I am also in the service business in real estate when one of my commercial tenants heating systems breaks down in the winter they want to know that they can reach me immediately (they all have my cell #) and they I respond within 15-30 minutes and that they see action. I had this happen to me a few weeks ago. Everyone is a hero when the day to day things happen. What separates the “men from the boys” is when the “xxxx hits the fan”. . More

Great service We got great service. The customer service was great. We were handled patiently. We would be coming back for another car soon. Great experience. Happy We got great service. The customer service was great. We were handled patiently. We would be coming back for another car soon. Great experience. Happy customers!! More

Classy place They are top notch at Rallye! Straight up. Great experience all around. Love my new gls 450. Larry Greco was amazing. Complete gentleman, I negotiat They are top notch at Rallye! Straight up. Great experience all around. Love my new gls 450. Larry Greco was amazing. Complete gentleman, I negotiated by myself without my husband! More

Excellent service Rob is a great advisor. They provide utmost service and ensure you are satisfied with your service. They also go above and beyond what ia requested. Rob is a great advisor. They provide utmost service and ensure you are satisfied with your service. They also go above and beyond what ia requested. More

Amazing customer service! From start to finish the customer service made the repairs to my car an unbelievably pleasant experience. Professional and courtesy staff provided ex From start to finish the customer service made the repairs to my car an unbelievably pleasant experience. Professional and courtesy staff provided exceptional service. They go above and beyond! More

Amazing experience I recently purchased a new car from Rallye and happened to change my overall view of dealing with car dealers, it was most pleasure transaction I ever I recently purchased a new car from Rallye and happened to change my overall view of dealing with car dealers, it was most pleasure transaction I ever had since I’m a car fenatic and Owen few Mercedes , i was so lucky Mr Teimourian assist me in this matter. Rodni was so caring toward my concerns and questions Since I had a bad experience before. Although I’m sure He would be assistant at Rallye to all my family’s and friends For future purchases. Thank you again Rodni to be so kind and passionate toward your client and your job. More

Salesman of the year Rodni is one the best sales person that works at Ralley. He is compationate ,caring , and goes out of his way to make your experience memorable. He w Rodni is one the best sales person that works at Ralley. He is compationate ,caring , and goes out of his way to make your experience memorable. He will make sure you find what you want at the best deal . I highly recomend you buy your next car from him. More

Great service Rodney hooked me up with my sl63. Great service. Great price. I would def recommend this dealership and Rodney for new or used mb purchase or lease. Rodney hooked me up with my sl63. Great service. Great price. I would def recommend this dealership and Rodney for new or used mb purchase or lease. More

Definitely recomended We had an amazing experience with Rodni. He provided really helpful information for us to choose the model and created a great experience for us. I de We had an amazing experience with Rodni. He provided really helpful information for us to choose the model and created a great experience for us. I definitely recommend him and I'll buy from him again! More