Rallye Motors

Service & Parts Ralley Service and Parts provides me with an experience that was timely, responsive to my needs with no hassle and professional every step of the way. Ralley Service and Parts provides me with an experience that was timely, responsive to my needs with no hassle and professional every step of the way. More

Svc b My service associate Vincent Vetere made sure that I was comfortable with all suggestions he made before performing work . Even if I didn't understan My service associate Vincent Vetere made sure that I was comfortable with all suggestions he made before performing work . Even if I didn't understand, he took the time to explain all details to me. More

Car bought with damage - no disclosure I bought certified preowned 2016 GLE 350 on 9/21/2018. I went to service with my car on 3/8/2019, because a warning message came up on my dashboard. I bought certified preowned 2016 GLE 350 on 9/21/2018. I went to service with my car on 3/8/2019, because a warning message came up on my dashboard. It said "Collision prevention assistance inoperative" . When I got to the dealership, mechanic did the diagnostics and performed a short test. He saw a code which comes up as if the car was in a collision and found that the front bumper has been painted and right front fender has been moved. They tried to convince me that I did all. I was never in an accident with this car. I have been driving it for almost 6 months without any problems, until this warning light came on, and I called the dealer right away to schedule my appointment for service on 3/8/19. I have been Mercedes customer since 2003 in Massapequa dealership prior to coming here. I came here to buy a car this time because of my previous relationship with your employee, sales manager Kevin Crandon. My complaint here is with your employees who were trying to convince me that I was in an accident, and that I fixed and repainted the bumper. I was never in an accident and they didn't even want to hear that. They asked if I want them to fix it but they would charge $700!! I was very disappointed with this dealership, because I purchased this "certified preowned vehicle" that must have been in an accident prior to my purchase (and nobody saw that?), and they tried to blame it on me. I let everyone at your location know how upset I am, and you all know what a valuable customer I am, and until this that nobody followed up with me. Because of this, I lost my trust in you and considering going to another dealer. I filed the complaint with customer relations. In the meantime, I had to go to another MB dealer, got the problem fixed and paid for it myself. More

Great Service Great friendly service. All work done as promised. Was not so happy with the car wash ,but should not complain since it is thrown in. Great friendly service. All work done as promised. Was not so happy with the car wash ,but should not complain since it is thrown in. More

The service was expedient, efficient and pleasant. Considering the daily hectic pace most business people experience, it is rewarding to pull into Rallye for service and know that the personnel is both Considering the daily hectic pace most business people experience, it is rewarding to pull into Rallye for service and know that the personnel is both professional and pleasant to deal with. My service manger Robert Carlson keeps me informed regarding the service being done and any future service needed to keep my car running well. He always manages to get the service done as quickly as possible and providing me with a loaner car insures that my work schedule is not compromised as my car is being repaired. Many thanks for the excellent personnel and service. More

The perfect dealer service experience As always Rob was attentive to my needs ,we made an appointment and the service was done on time and correctly with no surprises . Rob has excellent As always Rob was attentive to my needs ,we made an appointment and the service was done on time and correctly with no surprises . Rob has excellent communications skills and is easy to deal with he gets it right the first time. More

professional, reliable, clean operation Easy to schedule, friendly service adviser, no problem with loaner ,they did go out of there way to help me . I left my grandson car seat in the loane Easy to schedule, friendly service adviser, no problem with loaner ,they did go out of there way to help me . I left my grandson car seat in the loaner and dropped it off to me More

Great Service Ken takes care of me when I come to Rallye. He is always professional and gets the job done. Please thank him for me. Ken Rallye in Roslyn NY Ken takes care of me when I come to Rallye. He is always professional and gets the job done. Please thank him for me. Ken Rallye in Roslyn NY More

Beyond the expectations From the first step to the place to driving off the car we wanted, everything was flawless. I will recommend to everyone. I was very satisfied. From the first step to the place to driving off the car we wanted, everything was flawless. I will recommend to everyone. I was very satisfied. More

Outstanding Mercedes Dealership By far, the absolute best Mercedes Dealership. Elliot was a pleasure to deal with and made this process effortless. The showroom and service center By far, the absolute best Mercedes Dealership. Elliot was a pleasure to deal with and made this process effortless. The showroom and service center were impressive. The best luxury dealership experience thus far. I will continue to use Rallye in the future. More