Rallye BMW - Service Center

service called monday morning at 630 am told them i had a problem with a tire she put me on hold for a minute came back said bring it right in . got there at called monday morning at 630 am told them i had a problem with a tire she put me on hold for a minute came back said bring it right in . got there at 7am saw frank Trotta spoke to me put me in a loaner and said will take care of your car and would speak to me soon. By 11 o'clock got a call my car was ready. from the minute i pulled into service department everybody was friendly and courtesy would only have rallye bmw service my car. More

Excellent person and excellent dealer! I brought my car in for service and once there Sheneta was so professional, kind, attentive and I felt really welcome. They gave me a loaner in the m I brought my car in for service and once there Sheneta was so professional, kind, attentive and I felt really welcome. They gave me a loaner in the meanwhile which I was shocked that they were complimentary and was extremely appreciative. I most likely will be going back to this dealership for any future problems I may run into. Bill was also great for feeding me some knowledge and info on my car and parts. Thanks again More

Best SA in NYC Best Service treatment I've received while owning my 2014 X3 M-Sport (2yrs) was at Rallye. Thanks to Gianni for going out his way and keeping me inf Best Service treatment I've received while owning my 2014 X3 M-Sport (2yrs) was at Rallye. Thanks to Gianni for going out his way and keeping me informed of the service performed or required. More

Service Great help. Chy was extremely knowledgable, supportive, and stayed in contact with throughout the entire repair process. Fast and Quick Service. Defin Great help. Chy was extremely knowledgable, supportive, and stayed in contact with throughout the entire repair process. Fast and Quick Service. Definitely recommend coming to rallye! More

Ralley BMW It was an excellent experience what I had recently at this dealer .The staff are very curtious and professional .The job they did was excellent ,when It was an excellent experience what I had recently at this dealer .The staff are very curtious and professional .The job they did was excellent ,when I needed a simple further adjustment they very willingly did without any hesitation .My special thanks goes to Frank Trotta . More

Adam Romano is what an ideal service advisor should be Many times I have visited Rallye BMW service center for various services that I needed performed for my car, and Adam has made my experience better th Many times I have visited Rallye BMW service center for various services that I needed performed for my car, and Adam has made my experience better than any that I have had servicing my car in the past. Everything that I specified was thoroughly taken care of, and the entire process was explained to me from beginning to end. Whenever I had a question, I would always get a quick response via email, which is something that is very difficult to get from such a large sized service facility. More

As a business owner, definitely outstanding. The reason why I am giving this review a 5 start is simple. As a business owner, I demand for high quality service for my clients and when I am the The reason why I am giving this review a 5 start is simple. As a business owner, I demand for high quality service for my clients and when I am the client I don't expect anything less. Exceptional service. . Thank you Matt , thank you Bret and even the loaner department a guy name jorch. Got it give credit, when credit is due. More

Fantastic Experience An amazing experience overall. I went for a change oil service and fuel system cleaning for my BMW 528XI 2014 with Carol's assistance. She had a profe An amazing experience overall. I went for a change oil service and fuel system cleaning for my BMW 528XI 2014 with Carol's assistance. She had a professional approach and a sincere and pleasant tone when guiding the consumers. She made everything simple and easy to understand and was courteous when providing service. More

11/16/2016 - MY16 BMW ///M4 Serviced at Rallye Motors I brought my 2016 M4 in for the 1,200 mile service and to fix my ConnectedDrive this week. Carol Clark-Muniz was my Service adviser. She was extreme I brought my 2016 M4 in for the 1,200 mile service and to fix my ConnectedDrive this week. Carol Clark-Muniz was my Service adviser. She was extremely pleasant, knowledgeable, and professional. I have to tell you I was very concerned about my car because of my past experiences with other dealerships and reps, but the moment I pulled up I felt at ease. In front of me online was an X6 ///M, ///M4, and ///M3. At that point I realized they must be knowable with ///M vehicles. The entire team seemed very organized. Everyone was identifiable by their Rallye uniforms and name tags. No one there stands around. They're all working to get your BMW in and you off to whatever you do. Rallye truly sets the bar high. There is no other dealer, with the exception of the BMW dealership in Manhattan, that even comes close. They're the benchmark that every other dealership should strive to be. Anyone that complains about this team should try another BMW Service Center. They'll surely get a rude awakening when their car is returned with 3 wheels :). Ok, so now for the return of the vehicle... I could not believe it, but Carol called me later that same day and said the car was ready and everything was completed and tested. They had fixed the ConnectedDrive System that BMW of North America Support (I believe BMW outsources this to another company) was clueless on how to repair. They also changed the engine oil (not a drop spilled on my engine cover) and the differential oil. I carefully inspected the car. There was not a mark on it from what I could see in their well lit service drop-off/pick-up area. I know this review seems a little too perfect but it all completely true from start to finish without exaggeration. The most incredible part was that they drove the car 2-3 miles, which I immediately noticed, and put the reason and mileage on the service records. They had to warm the oil up to confirm the level was correct. Love these guys. I think I'm having a "Bromance" moment :) More

excellent service! very professional After being unhappy with the BMW dealer near my home, i decided to travel a few miles and find a dealer that would be able to properly diagnose my ca After being unhappy with the BMW dealer near my home, i decided to travel a few miles and find a dealer that would be able to properly diagnose my car and fix it the right way! At Rallye i found an excellent service dept! Impecable service by everyone in the service dept. More