Rallye BMW - Service Center

I have been a very loyal customer and have spent over $4,000 this year on repairs to my car. I have consistently been given a hard time about things that should be routine and friendly. For example, th $4,000 this year on repairs to my car. I have consistently been given a hard time about things that should be routine and friendly. For example, this company is the only place that has been under the hood of my car in the last year and they have done many repairs and services. This last time, I was told they were having trouble opening the hood. They finally got it open (after a full day of waiting). There was a problem with the bolts or something. They wanted to charge me for a very minor lube and fix. These guys have been the only folks that ever lifted the hood. If there was a problem in the past, only they would have either spotted it or caused it. Either way, given how loyal I have been, this should have been a no brainer to take care of. Also, they have all of our records in their system. However, they never seem to look at them whenever we go. This last time the "tech" told Mr. O'Neill there was an oil leak or something. I told Mr. O'Neill that his company had already done a ton of work fixing leaks and changing gaskets. It turns out there was no leak at all. It seems the last time they worked on the car, they did not clean up the engine so it looked like a leak. This is ridiculous. Either the tech made up the leak problem to see if I would bite or the prior crew should have done a better job. If they had looked at the records before hand, they would have seen all of the work done. Finally, they sent us a card saying we are in there "platinum" club and entitled to a 15% discount on repairs and labor. Great. Except that my wife forgot to bring the card and we didn't realize until after the bill was paid and the car home that they did not provide the discount. When we called they gave the lame excuse that the card needs to be presented at time of service. So basically, despite the computers and the invitation to be in the plan, that fact is not stored or kept up to date when you visit. Usually, when you have a loyalty card, you can simply give your phone number and the fact that you have a card appears. Not with these guys. And don't get me started about the visit I had before this one. In March of this year, I did a lot of maintanence work on the car which cost me about $3,200. This work included cleaning the fuel injectors and changing the engine coolant. In August of this year, my wife took the car back for some additional work (on the car door). After inspection, the tech recommended some additional work including cleaning the fuel injectors and changing the engine coolant. Not aware that they had just done this work, my wife said ok. When she came home with the invoice I was beside myself. How could they possibly recommend work that they had done only a few months earlier. Doesn't anyone there look at the service records! I called back and left a message. They agreed not to charge us for the work. Very nice. They agreed not to charge me for work they should never have done in the first place. What if I didn't keep my prior invoice? How could I have ever objected. I thought it was part of the dealership's service to keep a record of all work done. And did they offer my anything for my troubles, No, of course not. A simple refund, that's it. I am not sure if these guys are dishonest or just incompetant, but it is getting annoying and extremely frustrating. More

Recently, I had my BMW X5 flat bedded to this dealer beacause of engine overheating and shut down. A day and $1400.00 later the problem does not seem to have been fixed.Foe $1400.00 waht was fixed was t beacause of engine overheating and shut down. A day and $1400.00 later the problem does not seem to have been fixed.Foe $1400.00 waht was fixed was the water pump and flushed the anti-freeze. A day after receiving the truck back, I experienced that the engine was overheating even more, as the air through the vent was HOT. HOTTER than when I would set it at 80 degrees in the winter. I brought the truck back to the dealer in Westbury. The same rep who had assisted me the firat time acknowledged that the vent was spewing hot air, even on the lowest vent setting, and at 60 degrees. She went on to call a tech from the work shop who really I felt could care less. His initial suggestion was to leave the vent in the shut position. Second suggestion was to have the a/c on to counteract the heat. Then he suggested that he would have to check another similar vehicle to compare and get back to me. Reluctantly, I drove away - unsure what to do. The engine is overheating more than ever and I am worried that they do not have apt technicians to fix the problem. By the way NO ONE has gotten back to me yet. Just disgusted and feel hopeless and jepeordized. More

Waited over two hours to have a oil change done. After an hour of waiting had to revisit csr and advise that my vehicle was still just sitting outside. This service departments employees are all very ple an hour of waiting had to revisit csr and advise that my vehicle was still just sitting outside. This service departments employees are all very pleasant but I think overall the department is way to overwhelmed to accommodate its customers properly any longer. More

My experience was SO positive that I had to write this review! The service light on my 2010 328xdrive went on so I called my service rep Matt and he said to come right over. I drove straight to Rallye BM review! The service light on my 2010 328xdrive went on so I called my service rep Matt and he said to come right over. I drove straight to Rallye BMW. Everyone I encountered was friendly and helpful. Within 10 minutes I was in an almost new 328xdrive loaner. That day I learned that my car needed a new air pump which was being shipped next day air. By 3pm the next day I was back in my car which had been given a much needed wash!!! What could be better than that! By the way, I love my car!!!!!!! More

I had recently brought my car in to the service department for an annual NYS inspection. Upon further inspection my vehicle had an issue with the air bag light staying on. I waited for a short whil department for an annual NYS inspection. Upon further inspection my vehicle had an issue with the air bag light staying on. I waited for a short while at the dealership until I was told the light could not be cleared at this time because there was issues with the battery/ground straps with water in the trunk area due to a tail light gasket.I was promptly given a loaner from my service advisor. I was informed by Chris what was being done,parts being ordered, and everything pertaining to my situitation every step of the way. I was very confident knowing the car was in good hands.I received my car car back clean and is back on the road running the way it should be. More

By far Rallye BMW was the BEST service experience I've ever had. For the past 20 years I've been driving Audi and Volvo products and the dealerships don't come anywhere close to the Rallye service experie ever had. For the past 20 years I've been driving Audi and Volvo products and the dealerships don't come anywhere close to the Rallye service experience. More

I took my car in for a battery charge and a battery replacement was recommended. After waiting approximately 3 hours, I inquire as to the status of my car and was informed that they were working on it. replacement was recommended. After waiting approximately 3 hours, I inquire as to the status of my car and was informed that they were working on it. After waiting another 2 hours I again inquired as to why it was taking this long to replace a battery. I was informed that the 1st battery placed was not powerful enough and a second battery had to be installed. The car had to be reprogrammed and therefore was informed that the car had to be left overnight for reprogramming. I was provided with a car. Around 10am of the second day I called to inquire as to the status of my car and was informed that the new battery and the car's computer were not communicating therefore the car was not accepting the battery. I was informed that I would receive a call when the car was ready. Around 4pm my wife called and spoke with Christopher Blanco who explained what they were experiencing and that although this was not a common problem, it was something they were familiar with. This alleviated her fears. The 3rd morning I called and was informed that they had contacted BMW head office and was informed that it was a software gliche and the car would be fixed as soon as they received the software. After 3:30pm I received a call that the car was ready. This was a frustrating and fearful experience, not knowing what the outcome would be. I would recommend that the service advisor keep the customer abreast of what is happening with their car by calling ever so often and informing them of the car's status. Other than this observation, the employees were professional and the service remarkable. My car is now with me and operating well. More

Great service as always. Easy to make appointment. Service advisor was on point and friendly. The dealership waiting area was great and clean. Service was done within the time frame they advised me ov Service advisor was on point and friendly. The dealership waiting area was great and clean. Service was done within the time frame they advised me over the phone and when I drop off the car. No surprise. More

I was not called during the assessment of the vehicle process. The repairs were made and I was called at the end. I needed to inquire about the cost- it was not volunteerd. I have had servicing done at process. The repairs were made and I was called at the end. I needed to inquire about the cost- it was not volunteerd. I have had servicing done at this site for 3 years and there has always been more communication. This time, it was as though noone cared. If that's the case, I will use the dealer closer to my home. More

I brought in the car because the strip molding on driver side inside the car came off its retainers, low tire pressure light came on and A/C was not very cooling and regular oil maintenance. Also my key wa side inside the car came off its retainers, low tire pressure light came on and A/C was not very cooling and regular oil maintenance. Also my key was to be re-programmed so that car would automatically lock when speeds up after the start. All these things were fixed except the key was not reprogrammed. apparently he forgot. But now I would have to again make a trip for that and that is not very convenient, I wish everything was taken care of at the same time. Abbas abuwala More