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Rallye BMW - Service Center

Westbury, NY

4.6
5,255 Reviews

5,255 Reviews of Rallye BMW - Service Center

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April 02, 2018

Service Visit The service department is efficient, attentive and gets you in and out in an expedient manner. Every worker is friendly and courteous and no one is l More

by petruzzelli@optonline.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David O’Neill, Dominick DeChiara
April 02, 2018

Excellent experience Matthew kept me abreast of the progress of the services being performed and the time frame involved so that my expectations were met, very professiona More

by BDOLINGTON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2018

Excellent customer service My experience was great from the moment I dropped off my car to the moment I picked up my car the staff was friendly professional and caring about all More

by EASYWINNER39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2018

Awesome Service Even on same day request the service department will satisfy your needs. Quick and complete service. Work was done as requested and car was detailed. More

by CRAIGB460
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chy Wiggan
April 02, 2018

Polite and Courteous Service Arriving on my scheduled time, I was greeted by my service representative James DelVecchio. He quickly inquired for the reason of my visit. No sooner More

by ASHERMANCS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
James DelVecchio
April 02, 2018

Navigation reactivation Received a maps update for my onboard nav. It must have deactivated it. Brought the car in, by the end of the day it was as good as new More

by GIOPAINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Romano
April 02, 2018

service call Always treated as if I was the only customer! Adam always is friendly and very helpfull and has suggestions to help me through the process. More

by CAPT144
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Romano
April 02, 2018

Carol Nunez and Bert Vargas were amazing to work with They have been extremely helpful and proficient in their services and strove to provide the best customer service available. They were very courteous More

by Rex Chuachingco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bert Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2018

Con-artists Long time customer have 3 cars from same dealer. Car said it needed front and rear brake pads these morons didn’t do the front and changed rear pads a More

by Rallyesucks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James DelVecchio
Apr 12, 2018 -

Rallye BMW responded

Good morning, I'm sorry to hear of your dissatisfaction with our service department as of recently. It is our policy to communicate the service repair estimates with our customers prior to completing any service, so I'm not sure where the miscommunication was in this case. Without having your name or contact information it's difficult for us to look into this case. Would you please reach out to me directly so I can learn more about what happened? Matthew Carlson, Service & Parts Director 516-833-4863

March 30, 2018

Wonderful Perfect experience all around. Very short waited no time. Car returned clean and in perfect condition. I was Supplied the answer to a question that I More

by CSENDACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan
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