Rallye BMW - Service Center

I had a consistently occurring problem with my AC producing warm to hot air in lieu of cold air. Unfortunately it was not easily replicated so the service staff could only resolve the issue(s) in a producing warm to hot air in lieu of cold air. Unfortunately it was not easily replicated so the service staff could only resolve the issue(s) in a very methodical, deliberate process. I suppose some of this is due to BMW corporate's reimbursement policies. I think it's finally resolved three trips to Rallye. While I would have preferred a quick "Ah ha! Here's the problem part!" experience, the Rallye team should be complimented for their tenacity and attention to my complaints. Going to Rallye is an 80+ mile round trip but I do it because of the quality of the entire user experience. I just wish BMW would sell a 2011 5 wagon because then I could see how good Rallye sales staff performs. Until that happens I'll be servicing my E61 with Rallye until it breaks. More

Highest quality service you will ever experience. From the moment you drive into the service center you are greeted with the utmost professionalism. A loaner car is provided and you are in and out very qu the moment you drive into the service center you are greeted with the utmost professionalism. A loaner car is provided and you are in and out very quickly. My sales experience has been equally positive. More

My car was kept at the dealership for over a week. I was repeatedly lied to about a part coming in but in reality while working on the car there was water damage and they were dehumidify it. The day of pic repeatedly lied to about a part coming in but in reality while working on the car there was water damage and they were dehumidify it. The day of pick up, the service advisor calls a few hours before and says there is going to be a $540 dollar charge that's not covered under my warranty. If you value honesty and proper service of your car do not bring your car to rallye service dept. More

To whom it may concern, I recently brought my 535xi in for service, as my dashboard was all lit up and looked like the tree at Rockefeller Center. I was escorted to the desk of Mr. Kevin Cone who took dow for service, as my dashboard was all lit up and looked like the tree at Rockefeller Center. I was escorted to the desk of Mr. Kevin Cone who took down some pertinent information. I explained what was wrong with the car. Later that day, he must have called at least 3 times! Great follow up. I received my car the next day in the afternoon. It was all fixed and washed. This is why I have purchased my vehicles from Rallye, and schlep from Astoria, rather than go to the 2 dealerships that are near me that would make the most sense. Kind regards, William Kokoris More

GREAT CUSTOMER SERVICE IS IMPORTANT WHEN IT COMES TO SERVICING YOUR VEHICLE, AND AT RALLYE SERVICE DEPARTMENT YOU RECEIVE FRIENDLY, PROFESSIONAL HELP AND CUROSITY. MOST IMPORTANT YOUR CAR RECEIVE THE SE SERVICING YOUR VEHICLE, AND AT RALLYE SERVICE DEPARTMENT YOU RECEIVE FRIENDLY, PROFESSIONAL HELP AND CUROSITY. MOST IMPORTANT YOUR CAR RECEIVE THE SERVICE IT NEEDS. NICOLE LATTA More

Unfortunately need 3 trips in 2 weeks to fix one problem with fuel pump. Two of the visits required leaving vehicle for multiple days. This should have been resolved in one visit and in one full day. I was with fuel pump. Two of the visits required leaving vehicle for multiple days. This should have been resolved in one visit and in one full day. I was told they would look into some type of remuneration. To date no response has been forthcoming. More

the appointment was for service while I wait they told me 1 hr & thats was it. Everyone was nice. All the work was none. The car was cleaned. The waiting area was clean & comfortable. Every employee I can in 1 hr & thats was it. Everyone was nice. All the work was none. The car was cleaned. The waiting area was clean & comfortable. Every employee I can in contact with was friendly & willing to help me with any of my needs. More

Although I recommended this dealership enthusiastically for Sales I'm afraid, based on my recent experience, I wouldn't recommend that anyone actually buy a car from them because of my recent service exper for Sales I'm afraid, based on my recent experience, I wouldn't recommend that anyone actually buy a car from them because of my recent service experience. I was actually quite surprised at what I found when Rallye's service department displayed an appalling lack of competence. Believing that Rallye would have no problem in diagnosing and correcting a severe engine miss in my 6 month old 550i I brought the car in one morning and explained the issue. At the end of the day the "Service Rep" called and told me that indeed the tech was able to reproduce the problem and wanted to keep the car overnight so they could run tests the next day. Lo and behold, I get a call the next afternoon saying that they could find nothing wrong and that my car was "operating as designed". In other words, ALL BMW 550i automobiles display severe engine misfirings. I'm sure BMWNA would be "thrilled" to hear this. Imagine yourself in my position. Don't let this happen to you. I have now received several recommendations for competent local BMW repair facilities and will bring the car to people I can trust. This experience certainly surprised me as I thought Rallye knew what they were doing, and I'm sorry my sales rep will lose out because of the inability of the service department to do its job. More

There is no way that I would ever recommend Rallye to anyone after the fiasco I had when bringing my car in for service. All I've been hearing about on the radio is their $100,000 giveaway on z100. Perha anyone after the fiasco I had when bringing my car in for service. All I've been hearing about on the radio is their $100,000 giveaway on z100. Perhaps they should invest that money more wisely, and improve their customer service and rapport. Check out Better Business Bureau's rating of Rallye. More

COMPLETELY UNACCEPTABLE CUSTOMER SERVICE. I spent $100k on a new 7 Series, which required service to repair the power shades. The Service department (esp. Peter) made me feel like I was inconveniencing Ra on a new 7 Series, which required service to repair the power shades. The Service department (esp. Peter) made me feel like I was inconveniencing Rallye to arrange an appointment to have the shades repaired. The tone of voice was consistently dismissive, overly edgy and rude, notwithstanding the fact I was very polite and it was in the context of Rallye having already knowingly significantly inconvenienced me by canceling my long-scheduled appointment only ~60 minutes in advance. In addition, I was placed on an indefinite hold, which rolled into someone's voice mail box. When I rang back, no one picked up the phone for >10 rings. When I called back a short while later, they acted as if I was heavily burdening them to even talk with me, and they essentially said I'd just have to talk to someone else in a few days. More