Rallye BMW

COMPLETELY UNACCEPTABLE CUSTOMER SERVICE. I spent $100k on a new 7 Series, which required service to repair the power shades. The Service department (esp. Peter) made me feel like I was inconveniencing Ra on a new 7 Series, which required service to repair the power shades. The Service department (esp. Peter) made me feel like I was inconveniencing Rallye to arrange an appointment to have the shades repaired. The tone of voice was consistently dismissive, overly edgy and rude, notwithstanding the fact I was very polite and it was in the context of Rallye having already knowingly significantly inconvenienced me by canceling my long-scheduled appointment only ~60 minutes in advance. In addition, I was placed on an indefinite hold, which rolled into someone's voice mail box. When I rang back, no one picked up the phone for >10 rings. When I called back a short while later, they acted as if I was heavily burdening them to even talk with me, and they essentially said I'd just have to talk to someone else in a few days. More

After being a Rallye customer for a couple of years, I finally left. Not only were they dishonest with their sales, but their service department is horrific. I have 2 BMW's (E60 M5 and E70 X5 4.8). Bot finally left. Not only were they dishonest with their sales, but their service department is horrific. I have 2 BMW's (E60 M5 and E70 X5 4.8). Both cars are now from Habberstad. On my previous models, I always did custom orders. They ended up ordering additional options for my vehicles and leaving me with no choice but to pay the increased amount on my monthly lease, if I wanted the car. On top of that, my car went in for a software update one time and was returned with a plethora of problems that they could never fix. It was terrible. They clearly care more about quantity over quality, which is no surprise considering how big they are. It's a shame, because they could do a lot more business if their attitudes would change. More

Left a deposit for a CPO vehicle, Manager told salesperson not to sell it to us for that price because the repairs they rpomised would cost more $$. Even though we had already agreed to a price w salesperson not to sell it to us for that price because the repairs they rpomised would cost more $$. Even though we had already agreed to a price with the repairs and signed paperwork. Typical bait and switch, check out Better Business Bureau. More

I recently purchased a 335 sedan from this dealership. I found the entire experience to be excellent and in excess of my expectations. Being familiar with the BMW product line, I knew exactly what I wanted found the entire experience to be excellent and in excess of my expectations. Being familiar with the BMW product line, I knew exactly what I wanted when I went to the dealership. My client advisor was Mr. Corssen who I found to be knowledgeable, professional and kind. After locating the specific car that I wanted, he offered me a reasonable deal and I purchased the vehicle. Mr. Corssen was up-front and disclosed to me all of the details of the transaction. It was a no-stress transaction where I did not have to do much negotiating at all. The delivery experience was something I had never expected where I received a comprehensive lesson on the "I-Drive" system and all of the features of the vehicle. Having had my previous BMW serviced at this dealer for the past three years, I can say that the service department is excellent as well. In sum, the personnel at this dealership seem to be willing to go to any length to make sure that the customer is pleased. I will be recommending Rallye BMW to friends and family. More

I came in after seeing a car in their inventory on the internet. I met with the salesman who seemed somewhat disinterested and passive. Certainly not very helpful. The car that brought me there was no internet. I met with the salesman who seemed somewhat disinterested and passive. Certainly not very helpful. The car that brought me there was no longer available, but a new car that caught my attention just arrived. I asked for a test drive and was told that it would take a couple of days to register the car in their inventory and then I could return for a test drive. I was told I would be called when that happened. Weeks passed and no one called. Very strange experience- I felt like they did not care for my business, so I will take it elsewhere. More

If you don't get the right salesman then Rallye BMW can be difficult. They are large, deal with many people and have their share of obnoxious, condescending CAs. I was lucky enough to find my CA, Rich DeAn be difficult. They are large, deal with many people and have their share of obnoxious, condescending CAs. I was lucky enough to find my CA, Rich DeAngelo, and he made all the difference. One of the most important things is that he's straightforward. Whether he gives you the best price or not he will never (in my experience) play tricks on you or go back on a deal or high-pressure you. He is efficient (my entire deal was done through e-mail), knowledgeable and scrupulously honest. He's also very smart...he's the ONLY salesperson out of all the ones I've dealt with in my 59 years who shook my wife's hand FIRST and actually paid attention to the questions SHE asked. That gave him an "in" with me and I was glad that he also gave me a reasonable price. I've bought two BMWs from Rich now and will try him again for my next one. I've also found the size of Rallye is an advantage: I ALWAYS get a BMW loaner and get an appointment on short notice. More

We were shopping for a 5 series and saw several cars online listed as being part of the dealership inventory with good prices. I went to the Dealership with my Fiance to purchase the car. The front de online listed as being part of the dealership inventory with good prices. I went to the Dealership with my Fiance to purchase the car. The front desk receptionist was friendly and told me someone would be down soon. Well, 10 minutes later we were still waiting around walking the showroom floor and not Salesman came to assist us. Initially we thought they were rude because we are African American, but there were 3 other Caucasians standing around and complaining right along with us because no one helped them either. Finally we were fed up and went back to the receptionist to complain, then salesman that was assigned to us came and my fiance and took him upstairs. To our surprise there were three salesman just sitting at their desk, and they were not helping any customers. The salesman went through the list of cars and just said "no, we dont have any of the cars you saw on the internet!" Thats it! He didnt try to sell us another series, another year, another model! Nothing! He never even asked us for our price range! So we left, right along with the other people just standing around. No one even seemed to care! The same day we went to Hassel BMW in Freeport where the staff was much friendlier, knowledgable and worked with us all day unitl we reached a price that we liked. Ultimately Cliff sold us a 2008 3 series. We are very happy!!! More

I have recently dealt with Robert Wachsman to purchase a BMW 5 series car. I asked him for a discount of 1000 on the price. His face suddenly got red and he explained that all discounts over 500 would need BMW 5 series car. I asked him for a discount of 1000 on the price. His face suddenly got red and he explained that all discounts over 500 would need to go through the manager. So I asked him ask his manager, but he refuses explaining that his wife told him not to bother. His treated people who asked for bargains as people who were poor and did not deserve his time. More

I made an appointment for a test drive just a few days before I showed up at the dealer on time, and the receptionist couldn't find my name. She said she would get someone to help me. There were at leas before I showed up at the dealer on time, and the receptionist couldn't find my name. She said she would get someone to help me. There were at least 5 sales guys standing next to her quickly walked away from her. I felt that their attitudes were like "don't bother me." I waited for half an hour and an asian guy (I think he's Philippino) went down from upstair and asked me "what's up." I told him I was in for a test drive, and he said to me I needed to make an appointment... I said to him, "I did." He then rolled his eyes and said to me, "you know it's raining outside right." Again, the attitude. I tried to be funny and told him I could test the brake. He saw there was no way out, so he asked for my driver license and I did the test drive under light drizzle. During the test drive, he didn't do any sale pitch and just told me to exit there, turn right here; didn't even try. After we got back to the dealership, he handed me back my license and said, "that's it" and walked away. It was like "I did what you want and now get lost." There was no sit-down-let's-talk-about-options... Nothing. It was a terrible experience. I left feeling like all the sales didn't care about selling cars, more like either you come in to buy or get out, don't waste our not-doing-anything time. It's always the people. It doesn't matter they have a new building, nice showroom; it's the people. What a shame. More

We were looking to buy our third BMW and Rallye could not match the aggressive price given to us by Hassel BMW. Hassel BMW offers the most aggressive prices on Long Island with friendly, courteous and profes match the aggressive price given to us by Hassel BMW. Hassel BMW offers the most aggressive prices on Long Island with friendly, courteous and professional service. Make sure you visit Hassel before you make your purchase! More