Rallye BMW

I had a problem with one of my headlights---a trouble message was appearing in the car for a few days prior to me calling. I called David and he said to bring in the car the next day---which I did. He message was appearing in the car for a few days prior to me calling. I called David and he said to bring in the car the next day---which I did. He was waiting for me at 7:00 in the morning. He told me it would be about 45 minutes and would I like to wait---which I did. Almost to the minute the car was completed. I met with David and signed the invoice, no charge for the problem and went back to work. David has always been great and extremely responsive. It is really a pleasure dealing with this service group. More

Had to bring the car in for service and a inspection. David was friendly,quick and efficient. I was in and out within the hour. I had very good experiences at Rallye and have been a long time customer. I David was friendly,quick and efficient. I was in and out within the hour. I had very good experiences at Rallye and have been a long time customer. I have had several different service advisors over the years and they have all done a very good job. I highly recommend Rallye and the facility is top notch. More

I came to Rallye BMW for a good price and I must admit they defenitely delivered on that. I was happy with the price I got, but the delays and screw ups that made my entire experience as a whole a misera they defenitely delivered on that. I was happy with the price I got, but the delays and screw ups that made my entire experience as a whole a miserable one, was absolutely unacceptable. I thought I had finally found the car and put down a deposit but later came to find out that the car went to another dealer and was supposedly sold, not sure how this happened since the deposit was supposed to secure the car. Then had to come back to choose another car but this repeat attemt at choosing a car was plagued with delays as well. While I understand it was not he dealerships fault to some degree when BMW delivers the car to them, the expectations they set as to when it would arrive was completely out of touch with reality. My anxiety was further compounded by the face that my lease was due back to another manufacturer and had to get extensions and the hassle made the experience made the experience more miserable. Also during my repeat visits the front desk staff could have been more friendly. The one silver lining in all this was that my sales person Ryan was excellent at replying to my numerous emails within minutes to keep me updated on the progress of the car although it was more bad news than good news was glad Overall not at all what I expected when I imagined what it would be like to buy a luxury car. Hmmm... was a good price worth the hassle? More

Excellent service with utmost courtesy and professional handling of customer concerns with timely updates on progress of the sevice. Friendly staff at the front desk and fully satified with the provision o handling of customer concerns with timely updates on progress of the sevice. Friendly staff at the front desk and fully satified with the provision of a loaner car and return policies. Easy approach to handling of phone calls regarding service appointments and flexibility with timings available. More

Ann Gang made the initial experience superb.. She made it feel like you had known her for a lifetime- Bert picked up and took on the sale, Everyone is always very busy, but they draw on other to help ou it feel like you had known her for a lifetime- Bert picked up and took on the sale, Everyone is always very busy, but they draw on other to help out. (thus cutting down on your time waiting) Overall the experience was much better than other BMW dealerships and they made the experience very seamless. thank-you More

Although we have long been customers of Rallye, this is our first experience in purchasing a Certified Pre Owned BMW. I can not say enough about Matt in the service department who took great care of us. our first experience in purchasing a Certified Pre Owned BMW. I can not say enough about Matt in the service department who took great care of us. We felt we were in such good hands, his knowledge of BMW's is superb and he assured us every step of the way and answered every question we had with patience and confidence. This has been such a great experience for us that I am even considering trading in my 2008 audi and getting yet another CPO BMW. It has been a great experience! More

Brought my car in for oil change and engine light on. Also had non working I-drive for a very long time. Couple of hours later recd call needing work on radiator and transmission leak. $2000.00 Picked u Also had non working I-drive for a very long time. Couple of hours later recd call needing work on radiator and transmission leak. $2000.00 Picked up car 10 mins later engine light still on. Called service only to be told that Rob is talking to another client and will call back. Left message on voice mail. No call back to date. More

I brought my car in for service and was surprised and pleased with how easily it went. There was no charge for my wndshield wipers that had to be replaced due to streaking. They perform the NY State i pleased with how easily it went. There was no charge for my wndshield wipers that had to be replaced due to streaking. They perform the NY State inpection. They called later in the day that my car was ready. It took almost no waiting at all to get my car. My car washed and looked like new! More

Andrew was very knowledgeable, helpful and efficient. He made the car buying process very easy. He knew what he was talking about and had answers to all my questions. He was very personable and smiled, you made the car buying process very easy. He knew what he was talking about and had answers to all my questions. He was very personable and smiled, you could tell he enjoys his job. He wasn't pushy about the purchase at all and gave me space which is important. I would return for my next purchase. More

I came here for my maintenance service as I always do. The are expedient at processing my car thru the system, again as they always are. Matt Carlson, my service advisor is the best. He cares, and that The are expedient at processing my car thru the system, again as they always are. Matt Carlson, my service advisor is the best. He cares, and that shows in the way he handles his customers. I was in and out in no time at all, and I would recommend Rallye to all. They are the best! More