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Rallye BMW

Westbury, NY

4.7
8,544 Reviews
Welcome to Rallye BMW – New York’s premier BMW center located in Westbury, New York. As a proud member of the Rallye Motor Company, our industry-best team is focused on satisfying each and every guest that visits our dealership. When you come to Rallye, you’ll notice the extraordinary care & attention to detail is simply unmatched by any other car dealership. We share your passion for the Ultimate Driving Machine® and maintain a customer-centric focus to provide an automotive experience that’s second to none. As the top-rated BMW dealership in New York, we’re confident that you’ve come to the right place for all of your BMW needs.
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1 Brush Hollow Rd

Westbury, NY

11590

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Showing 8,544 reviews

February 13, 2023

I took my car in because I found the issue they couldn’t find the last 3 times. When I went back to pick up my car, the car was in the worst condition with noises that were not their before and the part tha More

by SABINA S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Blanco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Persaud
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2023 -

SABINA S responded

Worst service ever. For a manager to take the word over a mechanic without knowing the whole story or seeing what was done is highly unprofessional. Did absolutely nothing to help resolve the issue and now my vehicle is way way worse than it was before. Service here is horrible and the people are just as bad and don’t give a xxxx about being helpful. They just want your money even though they made a bigger mess out of the vehicle.

Feb 14, 2023 -

Rallye BMW responded

Sabina, I am so sorry to hear that your vehicle was not returned to you in the proper condition. We work hard to deliver high-end service as well as attentive and accommodating customer care and we hate knowing that we let you down this time. I'd like to step in right away so that I can try to figure out what happened and see if I can help improve your experience. I will take a look for your contact information, but, in the event I cannot reach you, please consider giving me a call. Thank you, Chris Blanco - Service Manager - 516-833-4862

February 11, 2023

Chris Blanco and his team work hard to make you a happy customer. I brought my car in for routine maintenance, the loaner car was excellent and the work was done earlier than I expected. Great job ! More

by MCORSSEN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2023 -

Rallye BMW responded

Thanks for the great review of Rallye BMW. It is exciting to hear that Chris provided outstanding service. The team appreciates the 5-star feedback!

February 11, 2023

We requested the car be vacuumed inside. It was not vacuumed. The car was rinsed off with water on the exterior. That's it. More

by Tulien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2023 -

Rallye BMW responded

Tulien, we are very sorry for any oversite with cleaning the interior of your vehicle. Your feedback is appreciated and will help us improve our attention to detail moving forward. Please don't hesitate to reach out to me if there is anything else we can do for you. -Chris Blanco - Service Manager - 516-833-4862

February 11, 2023

Very good service. Staff is great and the whole process was very easy. They even cleaned the car like new. More

by ben.mason.ny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Trotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cosmo Laurino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2023 -

Rallye BMW responded

Thank you, Ben! We're glad that the Rallye BMW team impressed you and delivered a positive service experience. Have a nice day!

February 11, 2023

Dennis is the best service writer I have ever dealt with by far. Overall very smooth and accommodative. More

by AJDELACAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis in service
Feb 13, 2023 -

Rallye BMW responded

It's great to hear that Dennis took such great care of you! Thank you for choosing Rallye BMW and for sharing your experience. Safe travels ahead!

February 11, 2023

I brought my X1 in for routine servicing and to investigate the origins of a recent odor. The diagnosis of the odor was provided by a video explanation. With no other issues reported, my car is n More

by TFM862
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2023 -

Rallye BMW responded

Thank you for the kind words and thoughtful review! We are delighted that our team provided you with top-notch service and we look forward to assisting you next time. Have fun in Florida! -- Rallye BMW Team

February 11, 2023

Professional service, positive attitude across the board. Got me in and out so fast. Great experience. More

by SCOTTW8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2023 -

Rallye BMW responded

Here at Rallye BMW we always value and appreciate our customers’ positive feedback. Thank you for the kind review!

February 10, 2023

The entire team was terrific. Above and beyond expectation. Would recommend to anyone looking for luxury service. More

by VJSARCH29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Trotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2023 -

Rallye BMW responded

We are delighted to hear that our team went above and beyond for you. Thanks for choosing Rallye BMW!

February 10, 2023

Adam and the rest of the crew at Rallye always go above and beyond! Great experience. More

by ATTY24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2023 -

Rallye BMW responded

We are grateful for your trust and loyal business! Adam and the team will appreciate this feedback.

February 10, 2023

I felt the service rep is very salesy. Was planing to replace brake pad, ended up spent $1750 on braking venting and others. Not even sure that is the relevant to the issue or just a rip- More

by BRYANRONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carol Clark-Muniz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2023 -

Rallye BMW responded

It's disappointing to hear you are unhappy with your experience. We strive to offer great value and service that our customers can trust, so it's concerning to read we've left a different impression. I would like the opportunity to further discuss your visit with you. Please give me a call when you can. Thank you, Chris Blanco - Service Manager - 516-833-4862

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