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Rafferty Subaru
Newtown Square, PA
4,842 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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4,842 Reviews of Rafferty Subaru
January 01, 2020
Needed to be enlightened I can always count on the team to take great care of me, in this case my headlight was out.. And safety is so important. I can always count on the team to take great care of me, in this case my headlight was out.. And safety is so important. More
by EJPARKPLACE
Verified CustomerEmployees Worked With
Ed Murrin, Justin Barbieri, Dan Vitale, Brent Knarr, Nick Capatasto
January 01, 2020
Repair of Check Eng issue Excellent prompt service. Identification and repair of issue. Availability of loaner car. Prompt notification re progress and price of repair. Fri Excellent prompt service. Identification and repair of issue. Availability of loaner car. Prompt notification re progress and price of repair. Friendliness of supporting staff. Overall service process much improved since last visit - congrats to Rafferty organization. More
by KATHLEEN.FARRELLY
Employees Worked With
Excellent service rep - don’t believe his name is listed.
January 01, 2020
Install Body Side Molding Rafferty Subaru was easy to work with -- in ordering body side molding, scheduling the service, getting a loaner vehicle for the day, and the quality Rafferty Subaru was easy to work with -- in ordering body side molding, scheduling the service, getting a loaner vehicle for the day, and the quality of the final work performed. More
by New Owner
Employees Worked With
Tom Midwood, James Buscemi
January 01, 2020
Came back for my third new car. Prompt and courteous service. A great car with updated features. Really like the warning feature when someone is crossing behind the vehicle which i Prompt and courteous service. A great car with updated features. Really like the warning feature when someone is crossing behind the vehicle which is nice. More
by TFACCIOLLI1
Employees Worked With
Amy white., Kevin Rafferty, Justin Barbieri
December 31, 2019
Awesome! Start to finish fantastic experience. We were there to buy a Subaru Forrester. Would certainly recommend to anyone interested in a great price and gre Start to finish fantastic experience. We were there to buy a Subaru Forrester. Would certainly recommend to anyone interested in a great price and great customer experience. More
by Niraj George
Employees Worked With
Jeanette Prestia, Jennifer Cunningham
December 31, 2019
Staff is Finally Great, Work...Not So Much So, after years of good work but some less than joyful staff interactions I was delighted to find that the current staff is finally one I love to work So, after years of good work but some less than joyful staff interactions I was delighted to find that the current staff is finally one I love to work with! Jackie, Nick, Lisa, and Stefanie are amazing and have been wonderful during all of the madness I’m about to describe. Praise ends here. About a month ago I brought my car in for new tires, balance, and alignment. Had it done, paid (too much), and went on my way. A week later I was back with a shake in the car that was discovered to be due to cross threading some lugs and no balance (seriously guys? wth). Fixed for free, okay everyone messes up, no harm done. 2 weeks later BACK AGAIN with a shake but now it’s bent wheels. 4 of them. And I was only hearing about them on round 3. Pretty safe to say this was a huge fail all around for their mechanics. Needless to say if a center can’t change some tires it makes me nervous about them fixing my brakes BUT the front end staff was great so maybe it evens out? You be the judge. More
by xx
Employees Worked With
Nick Capatasto
December 30, 2019
Service advisor was very accommodating and considerate. He gave me a clear description of the issue found and how much would cost. Very professional and plea advisor was very accommodating and considerate. He gave me a clear description of the issue found and how much would cost. Very professional and pleasent. More
by Michelikos
Employees Worked With
Justin Barbieri
December 30, 2019
Used Forester Great experience with the customer service and sales teams. Easy to work with and helpful. Listened well to what I could pay and made it work with my Great experience with the customer service and sales teams. Easy to work with and helpful. Listened well to what I could pay and made it work with my trade in and the price of the car. Finance seemed a bit pushy with the additional items to purchase though. Realized after the fact that the warranty I wanted wasn’t what I ended up with. Wanted to extend the timing of the warranty I had not add additional coverage for the current warranty on the car. Overall was happy and will return next time I make a car purchase. More
by aamiller3
Employees Worked With
Vicki Graham, Bob Rafferty, Marty Smith
December 30, 2019
Poor Diagnosis.. Nothing fixed.. 2018 Impreza 5door MT w/18k miles. Issue: Oil consumption. My '18 (brand new) Impreza has never, not once, got to 3k miles without the low oil sen 2018 Impreza 5door MT w/18k miles. Issue: Oil consumption. My '18 (brand new) Impreza has never, not once, got to 3k miles without the low oil sensor lighting up. Apparently, based on what Tom Midwood told me a couple of days ago, it is perfectly normal for a brand new car to burn half (or more) of the oil between services (6k miles), and that I should just keep a qt or two with me in the car and top off as needed to protect my investment. If the car needs oil at 3k miles, then, make the intervals 3k miles not 6k miles. Rafferty put in a new short block at 13,968 miles and this has NOT fixed the issue. The light came up again at about 16,500 miles, and they saw me at 18,200 miles (due to their availability not mine) when apparently it was down 1.1qts (admittedly better than before if true, yet, still not right) and I was told to just get used to it. This car has only been touched/service by Rafferty. I asked to be shown the oil level at pick up and Tom confirmed it was overfilled (probably in an attempt to show less amount burn and prolong the timing/distance of the light coming up again). To make things worst, I was given a printout of bulletin # 02-157-14R that references known issues with Imprezas from 2012 to 2015.. and told to keep that in mind (when there are no references to 2018 Imprezas in it). I requested a print of all my history with them and will be taking "my investment" to another dealership in hopes of better diagnosis and commitment to make my vehicle work as expected. a. More
by ImprezaIvy
Employees Worked With
Tom Midwood
December 30, 2019
Very pleasant experience. Everyone was very helpful and pleasant. Justin did a through job inspecting the car and delivering on his promised time. The check out process wen Everyone was very helpful and pleasant. Justin did a through job inspecting the car and delivering on his promised time. The check out process went very smoothly as well. More
by TARHEELSPA
Employees Worked With
Justin Barbieri
