Raceway Nissan

I honestly don't believe I've ever had such a horrible service experience. Ambrosio was kind and efficient, but in general - the group was extremely bad. Upon driving up, it is unclear WHAT should happ service experience. Ambrosio was kind and efficient, but in general - the group was extremely bad. Upon driving up, it is unclear WHAT should happen. Finally someone approached my car and told me to stand 'over there'. (He informed the two people that pulled in after me to do the same). There were three employees at three desks and it was 5 minutes before anyone spoke. Finally the one on the phone said 'someone will be with your shortly'. It was about 10 minutes before Ambrosio was available to help. He remembered me from earlier that morning (an equally disorganized occasion, where we had set the appointment.). He gave me a time of about 1:15pm. At 1:30pm I went to see what was happening. He went to check and said he'd let me know. It was finally done at 2. The time wasn't the issue. It was the carelessness of the employees. My husband even had words with one the day before when bringing the car in at 2pm and being told he should have brought it in earlier cause they were not taking any other cars ... (they close at 4... smh). Customer service is simple... easy.. FREE. It's actually pretty mindless too. So it's just inconceivable that these guys are unable to provide any. More

Always personable keeps you in the loop on what’s going on with my car. He always gets me out as soon as possible listens to what I have to say about my car and takes the issues off any serious. on with my car. He always gets me out as soon as possible listens to what I have to say about my car and takes the issues off any serious. More

Marcos Estrada always does his best to help me! I was in line waiting for somebody to help me & it seemed like everyone was ignoring me! All the other guys were talking amongst themselves and then I made ey line waiting for somebody to help me & it seemed like everyone was ignoring me! All the other guys were talking amongst themselves and then I made eye contact with Marcos. He immediately helped me, answered all my questions, and suggested the best service for my car. I'm always happy with his assistance & customer service. More

Sam was extremely pleasant and gave great service. Although the wait was awhile the tv kept me entertained and I was also offered free tacos which was a plus as well. Thank you guys so much. Although the wait was awhile the tv kept me entertained and I was also offered free tacos which was a plus as well. Thank you guys so much. More

Mark was very helpful an made the buying process fast. He didn’t hide anything an was straight to the point. I would recommend mark to anyone looking for a new car. Thank you Mark. didn’t hide anything an was straight to the point. I would recommend mark to anyone looking for a new car. Thank you Mark. More

Customer service was good but the work that needed to be done on my car was not done the problem is still there and I'm not happy about that done on my car was not done the problem is still there and I'm not happy about that More

My experience was awesome I came in to have my car serviced. I expected to be there for a while. I was in and out in no time. Excellent service Mr. Rodriguez thank you so much. serviced. I expected to be there for a while. I was in and out in no time. Excellent service Mr. Rodriguez thank you so much. More

Customer Service and dealer service was OUTSTANDING!!!! Mr. Ambrose gave us customer service that 'sealed the deal'! My car is returning to Raceway Nissan. the dealer service was complete, details and rec Mr. Ambrose gave us customer service that 'sealed the deal'! My car is returning to Raceway Nissan. the dealer service was complete, details and recommendations were provided. They answered all of my questions and were very reasonable! More

Yeve mi carro a cambio de aceite y me dijeron que me Iván hablar cuando estuviera listo y jamás me hablaron 😌😌😌 y muy mala actitud x parte de los trabajadores hablar cuando estuviera listo y jamás me hablaron 😌😌😌 y muy mala actitud x parte de los trabajadores More

The service department was very clean and comfortable. Ambrose was very friendly and helpful and took care of my vehicle in a timely manner. Thank you Ambrose was very friendly and helpful and took care of my vehicle in a timely manner. Thank you More