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Raceway Nissan

Riverside, CA

4.5
1,567 Reviews

6030 Sycamore Canyon Blvd

Riverside, CA

92507

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1,567 Reviews of Raceway Nissan

January 30, 2022

The customer service guys all of them just plain rude, and was never told what my car needed to be done until I asked. I was told suspension need to be seen took it to another dealer and was told everythi More

by SUSIELOVESMICKEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Nuno, Ambrosio Rodriguez
Feb 15, 2022 -

Raceway Nissan responded

Susielovesmickey, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (951) 571-9300 so we can work towards a resolution. We look forward to hearing from you.

January 30, 2022

My service experience was a good one for my first time being there. It was easy to make my appointment as well. More

by MCKISSICK4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcos Estrada
Feb 15, 2022 -

Raceway Nissan responded

Mckissick4, thank you for your kind review; we are happy to pass along your comments to the team here at Raceway Nissan!

January 30, 2022

The service advisor was rude unresponsive doesn't call back when ask to and my interactions with 2 advisors were horrible More

by Tdawg
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Marcos Estrada, Sam Nuno
Feb 15, 2022 -

Raceway Nissan responded

If you'd be willing to provide more feedback, please reach out to us at (951) 571-9300 so we can assist you further.

January 30, 2022

Excellent customer service from Sam! He went above and beyond! Marcos always makes sure my car is in tip top shape. Thank you Steve and Sam for helping me out with the issue from Nissan Corporate. More

by silverbaby04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Castaneda, Marcos Estrada, Sam Nuno
Feb 15, 2022 -

Raceway Nissan responded

Hi Silverbaby04! We're so happy we were able to help you out!

January 30, 2022

Excellent customer services. The technician was knowledgeable of my car care needs. Explain my car problems & next service in terms I can understand. Thank you, Nissan Raceway More

by Machara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Castaneda, Marcos Estrada, Sam Nuno, Ambrosio Rodriguez
Feb 15, 2022 -

Raceway Nissan responded

Hi Machara! We're so happy we were able to help you out!

January 29, 2022

Very good customer service , service advisor Marcos is an excellent advisor , always helps me with my concerns , Felipe at the internet sales department is also a very good employee , he is very helpful and More

by FRANCISARI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felipe De Santiago, Marcos Estrada
Feb 15, 2022 -

Raceway Nissan responded

Hi Francisari! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 29, 2022

Great customer service. MARCOS is a pleaaure to work with. I always go to him to assist me with my service More

by CHERRYPYBERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcos Estrada
Feb 15, 2022 -

Raceway Nissan responded

Hi Cherrypyberry, we are very happy to have provided you with such a positive experience!

January 29, 2022

I had an appt and for the 2nd time I was there for over 3 hrs was told I was done then took another 30 min for my paperwork. I contacted corporate for many other issues waiting for their response More

by LALA2235488
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Castaneda, Marcos Estrada, Sam Nuno, Ambrosio Rodriguez
Feb 15, 2022 -

Raceway Nissan responded

Lala2235488, we're disappointed to hear of the negative experience you had at our location. Thank you for leaving feedback. Please reach out to us at (951) 571-9300 so we may identify ways to improve your experience.

January 29, 2022

Easy to make appointments. Check in once there is average time. You must drive into the service area. More

by Tjbarbier2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Castaneda
Feb 15, 2022 -

Raceway Nissan responded

Tjbarbier2012, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.

January 29, 2022

I been there 4 times for my car oil change and I won’t go there again. They never gives inspection paper or spend some time to tell if anything wrong with my car. I can hear my car breaks start making noise More

by Hango
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Well they are all same
Feb 15, 2022 -

Raceway Nissan responded

Hango, it's upsetting to hear that your experience was anything but stellar. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

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