Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
RK Subaru
Virginia Beach, VA
165 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
165 Reviews of RK Subaru
April 08, 2016
Car Shopper's Delight I can't say enough about Nick Wilson's unobtrudive focus on my concerns. He and his entire team put me in a great car! Looking forward to purchase num I can't say enough about Nick Wilson's unobtrudive focus on my concerns. He and his entire team put me in a great car! Looking forward to purchase number 4!! More
by mganther
Employees Worked With
Nick, James, Greg, Lynne
March 24, 2016
Always a good experience. We just purchased our second car from RK Subaru. Both times we were able to work with Hannah who went above and beyond getting us the car we wanted at We just purchased our second car from RK Subaru. Both times we were able to work with Hannah who went above and beyond getting us the car we wanted at a fair price. Great customer service from a great staff. Thanks RK Subaru. More
by DeeJohnosn
Employees Worked With
Hannah Cooper
January 06, 2016
Amazing Experience We have nothing but great things to say about RK Subaru! Ray Phifer and the rest of the RK team went above and beyond to give us an amazing car buying We have nothing but great things to say about RK Subaru! Ray Phifer and the rest of the RK team went above and beyond to give us an amazing car buying experience. Ray was extremely patient with us and answered every one of my million questions. He made us feel comfortable from the moment we met him and we never felt pressured to make any decisions. I had always heard that Subaru is known for their great customer service and RK Subaru definitely exemplifies that. I even got the "new car bow" and special moment that I had hoped for! Thank you, Ray Phifer, for taking such great care of us! We love our new Subaru! More
by moolissa714
Employees Worked With
Ray Phifer
January 01, 2016
Outstanding car buying experience -Best car buying experience I've ever had hands down! -Honest people who work hard to get you what you need for a fair price. -Steve Montgomery ende -Best car buying experience I've ever had hands down! -Honest people who work hard to get you what you need for a fair price. -Steve Montgomery ended up being my salesperson. He was genuine, fair, and overall outstanding to work with. His contact number is 757-793-6655 if you're looking for a new Subaru. -This is my first review on dealerrater.com. The experience was such that it warranted me taking the time to give credit where credit is due. More
by JS
Employees Worked With
Steve Montgomery
November 17, 2015
bait and switch Don't believe sales people they lie....They gave me a story about the owner of RK's wife used this car as a demo.. Showed me prices that were highly i Don't believe sales people they lie....They gave me a story about the owner of RK's wife used this car as a demo.. Showed me prices that were highly inflated to entice me into a vehicle of much lesser value. I didn't want the car but they explained it would save me $5000 on the contrary. I called for a price on a new forester after they convinced me to accept the demo a forester knock down version 1915 model. The price was $2000 less and brand new completely loaded2016 forester . There were defects found on the demo car after driving it for about a month and gave me attitude about adjusting my circumstance to a new car where I should have been in the 1st place....To be continued........ . More
by RK Subaru review experience
Employees Worked With
Hanna & Ryan
September 19, 2015
Subaru #6! Very Happy to be walking out in one afternoon with a new 2016 Subaru Impreza. Ray and Anthony were more than accommodating in showing us models and he Very Happy to be walking out in one afternoon with a new 2016 Subaru Impreza. Ray and Anthony were more than accommodating in showing us models and helping us best meet our needs. Transparency and fair negotiation on pricing was great. They worked hard until after 7 on Saturday night to get the deal done. Even gave us a loaner for Sunday as our car was 'still in wraps' as it just came off the truck. A+ attitude and service More
by Kate
Employees Worked With
Ray, Anthony
September 19, 2015
Quick sales service right price Tremendous sales help from Ray and Anthony-- listened to iur specific cars needs, explained differences btw crosstrek and Impreza and then worked to m Tremendous sales help from Ray and Anthony-- listened to iur specific cars needs, explained differences btw crosstrek and Impreza and then worked to meet-beat a competitor's price. We were settled quickly and oost sales support was fantastic as we waited for delivery. More
by Tampadad1
Employees Worked With
Ray, Anthony
March 06, 2015
Great Buying Experience Bought my second car from Dennis - he always takes care of me! I've recommended my family as well, they have all had the same experience. Keep it up! Bought my second car from Dennis - he always takes care of me! I've recommended my family as well, they have all had the same experience. Keep it up! More
by Alicia
Employees Worked With
Dennis Wright
February 11, 2015
RK Subaru was very low pressure and gave me a great deal. I stopped by on a Friday just to see if I liked the model and bought my 2014 Crosstrek on Sunday. My salesperson, Ray Phifer, was very low pressure a I stopped by on a Friday just to see if I liked the model and bought my 2014 Crosstrek on Sunday. My salesperson, Ray Phifer, was very low pressure and gave me a great price before I leave the dealer on my first trip. All my research showed that the price I was quoted (without have to go back and forth between the sales person and the manager) was below all those pricing programs that are out there. I told him I wasn't ready to make a decision and he respected that and did not pressure me at all. I returned on Saturday to drive it again and ask a few questions. By the time I left, I felt completely comfortable with the car and the dealership. I already had plans that evening so we made an apt for the next morning when they opened. I arrived at opening time, asked a few more questions. The negotiation took less than 2 minutes as they had already given me their best price and I felt it was a very fair price. I would highly recommend a Subaru and RK as a dealership. More
by byronsinvb
Employees Worked With
Ray Phifer
November 29, 2014
Manger Gary went above and beyond. So this is an update to my past review where there was grave misunderstanding that i was going to have a Subaru GPS installed in my car. Initially whe So this is an update to my past review where there was grave misunderstanding that i was going to have a Subaru GPS installed in my car. Initially when I test drove the Crosstek and then the Forester, I decided that the Forester was better suited for my needs (since i have a second home on top of a mountain), the one that i was test driving was perfect except for the fact that I needed a GPS in it. Somewhere during the conversation my boyfriend (who works at Best Buy) mentioned we could get one installed through Best Buy and it would be a better price with his employee discount than the one that comes in the Subarus. And i told him and my sales man that because of previous bad experiences with a after market bluetooth radio that disabled the buttons for my GPS in a Nissan Murano I used to own, I was willing to pay the extra for the dealership to get me the one that is meant to come with the vehicle. As those are perfectly integrated with the vehicle and all the accessories. Well to make a long story short the manager told my salesman that because my vehicle was a base model a Subaru GPS could not be installed. And this is where things get MESSY, we don't remember that being CLEARLY conveyed to us that what we weren't getting a Subaru GPS because it wasn't possible with my base model i was purchasing. They had written it in the contract that they owed us a "AFTERMARKET GPS" but it was so late 8pm and we had been there a couple hourse we were tired and ready to get the paper work over with, we failed to carefully read that part, other wise I WOULD HAVE NOT gone throught with the purchase. Point is there was miscommunication between the sales man and us. I HIGHLY RECOMMEND to NOT SIGN ANYTHING WITHOUT CAREFULLY READING ALL OF IT, if you must take the paperwork home sleep on it and READ IT AGAIN in the morning. I really wish i had, because once you sign those papers and drive the car off the lot thats it there is NO GOING BACK. Well needless to say, they installed a very high tech Pioneer GPS/Bluetooth/Fancy radio that my sales man and everyone else tells me is a way better system than the one that comes with the Subarus. MY PROBLEM is I am NOT tech saavy, I like simplicity and I had no clue how to use this thing I was ABSOLUTELY FURIOUS considering this thing yelled at me whenever i went even 1mph over the speed limit lol and i had no clue how to even type in an address. I called the dealership furious UNFORTUNATELY it was thanksgiving week and my manager was on vacation. I dindt know what to do i was literally in tears. The manager called me and he set up a meeting with us to resolve the issue. At this point i had been stewing over this for about a week, and my boyfriend had to drive all the way from Staunton just in case i wanted a refund he'd have to sign off on it so you can imagine i was not a happy camper. The manager Gary was extremely pacient with me because he understood that a lot of us aren't tech saavy, and that the night that we signed the paperwork it was late and it was done in a rushed manner since it was late and we were all tired. He thought we knew what we were getting. He said that at that point he'd be willing to do anything (within reason) to make things right. He got one of the more experienced gentlemen to come in the car with me and step by step teach me every single setting and detail. He even offered to let me pick out a GPS of my choosing and switch it out for me. He did everything in his power to make things right after such a frustrating misunderstanding.... At the end of the day, yes this is a "better" navigation system it will just take some getting used to and i want to thank the manager for really going out of his way to personally dealing with this matter. More
by Sinderrrella
Employees Worked With
Ray
