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RK Subaru
Virginia Beach, VA
165 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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165 Reviews of RK Subaru
March 24, 2014
Great service! Did all they could to get us a safe new vehicle for our children. Our credit was less then great but they still made it happen for us! We came home with a new Subaru impreza with low month vehicle for our children. Our credit was less then great but they still made it happen for us! We came home with a new Subaru impreza with low monthly payments. Couldn't have been happier. More
by navysfinestwife25
Employees Worked With
not sure
December 17, 2013
Actually, it was very stress free. My brother referred us and told us who to talk to. Our salesman was super. He was very knowledgeable about Subarus. He talked to me throughout the test drive telling us and told us who to talk to. Our salesman was super. He was very knowledgeable about Subarus. He talked to me throughout the test drive telling me the "what" and "why." I came there pretty knowledgeable about the Crosstrek, but he pushed our understanding to a new level. It was really great. When we were back at the dealership talking, he brought my wife coffee and snacks. I don't remember the finance manager, but he was very professional. He was just as good, if not better. Our salesman stayed with us the whole time. We were talking, and before you knew it, all the papers were signed and we were out the door. We like the Crosstrek a lot. Oh, we're planning on driving it a long time, I'm thinking 20 to 25 years. And then we'll come back here for the next one. More
by Rutger
Employees Worked With
Tracey
March 13, 2013
I went to RK Subaru to have a tuneup done, my appointment was for 9:00 a.m. After waiting 3hrs they came out and told me I needed addidtional work, I okayed it, I need gaskets for them to do the tune up. Af was for 9:00 a.m. After waiting 3hrs they came out and told me I needed addidtional work, I okayed it, I need gaskets for them to do the tune up. After leaving the service dept 5 1/2 hrs later, why it took so long they couldn't tell me, I left only to have my Subaru Forester start to over heat. I called the service dept, but they had left for the day, i had to get my neighbor to go and purchase some antifreeze for the car. I was told I got a tuneup and a diagnostic test, and gasket repair, which cost me almost 400.00 dollars, obviously they did not check the fluid levels on the car. Repeat calls to the service managers have gone unanswered. Never again will I do business with RK Subaru, and as a military widow of a veteran, my concern is other military people getting ripped off by this service dept. If other single woman are reading this think twice about taking your vehicle to this place, once they get your money they don't care if your satisfied or not. I want to thank Subaru of America, who were kind enough to help me with this issue. I had to turn to them since no one from RK Subaru Service Dept. would return my calls. More
by kunsumerIV
Employees Worked With
Don't know their names
January 16, 2012
Went in for an oil change. They put the wrong oil in the car, when I called them out on it I got the run around about how the tech did it for better gas mileage... I bought a WRX , clearly not because its g car, when I called them out on it I got the run around about how the tech did it for better gas mileage... I bought a WRX , clearly not because its good on gas... When I called back again asking for the manager it took several attempts to get some one in the right place and knew what they were doing. I got seriously frustrated and contacted Subaru of America about the whole ordeal. They confirmed with my the oil that RK Subaru had put in was indeed wrong for the car, and they would be contacting them to correct it. Well I took my car back in for them to fix it. Now only a few weeks later I am changing my oil again b/c i notice the oil filter leaking and that my car was low on oil. ITS A 2011 , i should not be leaking oil anywhere.... I will never go back to them nor recommend anyone to them. Can't even do a simple oil change. Only reason we had brought the car to the dealer in the first place was the free maintenance package that came with the car. Never again... More
by christa1918
Employees Worked With
Manager
July 07, 2011
It was good, very good! I had been looking at new cars and I decided I wanted an Outback. I felt that I got the best deal at RK Subaru and I liked the way that they do business. Lynn is very nice. She s and I decided I wanted an Outback. I felt that I got the best deal at RK Subaru and I liked the way that they do business. Lynn is very nice. She showed me different cars, different models. Another thing that I liked about Lynn was that she was very relaxed. She wasn't pushy and she let the car sell itself. Arsenio made sure that we got4.9% interest and he was good about explaining different options that I could purchase if I wanted to. Overall it was a good experience and we were extremely satisfied. More
by timbotoday
Employees Worked With
Lynn and Arsenio
