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Quality Chevrolet - Service Center

Escondido, CA

4.4
637 Reviews
Call Service Center (760) 871-4005

637 Reviews of Quality Chevrolet - Service Center

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June 21, 2025

3 1/2 hours for alignment and replace brake fluid Wait time little extreme Very slow More

by GUAMALLTHEWAY
Recommend Dealer
Yes
Employees Worked With
AJ
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Jun 23, 2025 -

Quality Chevrolet responded

Thank you for your feedback. I appreciate you taking the time to share your experience regarding the wait time at Quality Chevrolet Escondido. Your concerns about the duration for the alignment and brake fluid replacement are noted, and we are continuously working to improve our service efficiency. If you have any further questions or would like to discuss your experience in detail, please feel free to contact me. We hope to serve you better in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

June 20, 2025

Great service and awesome customer service. Agents are respectful and kind. Always making you feel welcome More

by equi29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lewis Singleterry
4.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Aguirre
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hollowell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2025 -

Quality Chevrolet responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our team at Quality Chevrolet Escondido. Our agents strive to provide respectful and kind service, and it's fantastic to know you felt welcomed. We appreciate your support and look forward to seeing you again! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

June 20, 2025

Always great customer service. Whether speaking on the phone or in person. Ok ok ok More

by Wantstomuch2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2025 -

Quality Chevrolet responded

Thank you so much for your kind words! We truly appreciate your feedback about the great customer service you received at Quality Chevrolet Escondido. We pride ourselves on providing excellent service both on the phone and in person. We look forward to assisting you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

June 20, 2025

This dealership is good but the workers at the service department are awful. Like it makes getting an oil change terrible. More

by r.austin760
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill
Report | Print
Jun 21, 2025 -

Quality Chevrolet responded

Thank you for your feedback. We appreciate you recognizing the dealership as good and we understand your concerns regarding the service department. It's important for us to meet every customer's expectations, and your input helps us improve. I encourage you to reach out to me directly at Quality Chevrolet Escondido so we can discuss your specific experience. Thank you for your time. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

June 18, 2025

Making an appointment and taking my truck in for an oil change was easy. They called me when it was ready. My issue is with the service desk. Once I got my paperwork from the clerks desk I went to the serv More

by DAVETRASLAVINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Holtz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I wish I got names. I don't remember Holtz.
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Jun 18, 2025 -

Quality Chevrolet responded

Thank you for sharing your experience with us. I appreciate you taking the time to provide feedback about your visit to Quality Chevrolet Escondido for your truck's oil change. I’m glad the appointment scheduling and the notification process went smoothly. However, I understand your concerns regarding the service desk interactions. It’s important that our team provides prompt service, and I'm glad that one of our young associates recognized the issue and assisted you. Your feedback is valuable and helps us improve. If you have any further concerns or would like to discuss this directly, please don't hesitate to contact me. We look forward to serving you better next time! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

June 17, 2025

The service department has been an issue for some time. I get told that they will call me back about something and I never hear from them again. I was told my transmission was fine and within months I had More

by amydrio30
Recommend Dealer
No
Employees Worked With
Maria
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Jun 18, 2025 -

Quality Chevrolet responded

Thank you for sharing your experience with us. I understand your concerns about the service department at Quality Chevrolet Escondido and appreciate your feedback. It is important to us that our customers feel heard and valued. I invite you to reach out to me directly so we can address your concerns regarding the transmission and the service you received. We want to ensure that we uphold our standards and provide you with a better experience in the future. Thank you again for your input. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

Jun 26, 2025 -

amydrio30 responded

I was also told that my computer board is going out and that my service rep would call GM to ask about coverage. NEVER received a call back. Since putting in my transmission my remote start has stopped working and my TPS system is off (passenger front tire is reading on the driver side front). He stated it was because of the board. Well my stereo issues arent happening anymore but my remote start still isnt working and since figuring out the TPS issue my light hasnt come back on. I had no electrical issues before my truck sat there for 4 months, but I get it back and I have issues with no resolution or even a call back to let me know what GM said.

June 16, 2025

This is the first time I have received bad service . Just for oil change ; when I first arrived they stated They could not find me ( I scheduled appt weeks in advance; then when they did service ; t More

by tracyann82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of their names
Report | Print
Jun 16, 2025 -

Quality Chevrolet responded

Thank you for sharing your experience with us, Tracy Ann. I understand your concerns regarding the oil change service and the scheduling issues you faced. At Quality Chevrolet Escondido, we strive for high standards, and feedback like yours helps us improve. If you would like to discuss this matter further, please feel free to reach out to me. I'm here to assist you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

June 15, 2025

Love the service department! Juan is always positive and friendly. He provides great customer support! More

by brwieck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan in service.
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Jun 16, 2025 -

Quality Chevrolet responded

Thank you for your kind words! I'm thrilled to hear you love the service department at Quality Chevrolet Escondido. Juan is indeed a valued member of our team, and we’re glad he's been able to provide you with great customer support. We look forward to seeing you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

June 15, 2025

Had my truck towed there they had the information called me, checked it out told me the problem and called me next day that it was finished friendly and perfect interaction. Thank you Alex. More

by rington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex in service 5 star
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Jun 16, 2025 -

Quality Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear that your experience with Quality Chevrolet Escondido was smooth and that Alex provided friendly and efficient service. We appreciate your kind words and hope to see you again for any future needs! Safe travels with your truck! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

June 14, 2025

Was great got me in the same week for service and got it done on time More

by angelinacuevas29
Recommend Dealer
Yes
Employees Worked With
Kathleen I think
Report | Print
Jun 14, 2025 -

Quality Chevrolet responded

Thank you for your review, Angelina! I'm glad to hear that we could accommodate you for service in the same week and complete it on time. We appreciate your trust in Quality Chevrolet Escondido and look forward to serving you again in the future. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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