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Quality Chevrolet - Service Center

Escondido, CA

4.4
382 Reviews

382 Reviews of Quality Chevrolet - Service Center

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May 17, 2024

They bent over backwards to make me happy and it was all in warranty work. I felt like they really cared about making sure I was satisfied. Kathleen was a superstar! More

by signo229
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen
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May 20, 2024 -

Quality Chevrolet responded

Thank you for sharing your experience with Quality Chevrolet Escondido! I am thrilled to hear that you felt well taken care of during your warranty work. Kathleen will be delighted to hear your kind words. I appreciate your feedback and hope to see you again for any future needs. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

Helpful
May 17, 2024

Always excellent customer service and communication at the Chevrolet Escondido location. Professional, well trained mechanics. Thank you! More

by mbane19947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Bernal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rogelio Hernandez
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May 20, 2024 -

Quality Chevrolet responded

Thank you for the fantastic feedback! I'm thrilled to hear about your positive experience with our team at Quality Chevrolet Escondido. I take pride in providing excellent customer service and top-notch communication. Your kind words mean a lot to me, and I look forward to serving you again in the future. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

Helpful
May 14, 2024

Good service. Timely. Always looks out for the client. Highly recommend. Shout out to service staff Bill! More

by lentherrien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
Report | Print
May 15, 2024 -

Quality Chevrolet responded

Thank you for your kind words and recommendation! I'm delighted to hear about your positive experience. I appreciate your recognition of Bill's exceptional service. I look forward to assisting you again in the future. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

Helpful
May 09, 2024

The people at the counter were really not friendly at all. You could tell they did not want to be there. It took 2 hours for an oil change.. I'd rather have paid the $100 on the corner. At least they're More

by gking723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Holtz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Quality Chevrolet responded

Thank you for sharing your feedback with us. We strive to provide excellent service, and your experience does not meet our usual standards. Your comments will be shared with our team for improvement. If there is anything you would like to discuss further, please feel free to contact me directly. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

Helpful
May 09, 2024

The service center personnel (Bill) was very helpful and I felt he listened to me. More

by bhanon59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill in service
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May 10, 2024 -

Quality Chevrolet responded

I'm thrilled to hear you had a great experience with Bill at Quality Chevrolet Escondido. We pride ourselves on attentive service and I am glad you felt listened to. Safe travels! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

Helpful
May 09, 2024

The service staff and service manager were very helpful, they also assisted with making sure my truck was completed and the payment was taken care of under the warranty. Professional staff. More

by andrewvh6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathleen Garden
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May 10, 2024 -

Quality Chevrolet responded

Thank you, Andrew! I'm thrilled to hear that you had a positive experience with our service staff and manager at Quality Chevrolet Escondido. Providing excellent service and ensuring your satisfaction is always our top priority. I appreciate your kind words and look forward to assisting you again in the future. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

Helpful
May 06, 2024

Good work. Fair price. Great communication. Very happy with quality at Quality. Highly recommend them. More

by OBGUY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Carr
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May 09, 2024 -

Quality Chevrolet responded

I really appreciate your feedback. I love hearing from our customers and thank you for choosing us for your automotive needs. I hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to me. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

Helpful
May 04, 2024

I've gone to Chevrolet Carlsbad for the same thing and they where too rude and not helpfull that I rescheduled my appointmet and my service advisor made the process smooth and easy for me More

by Ru molano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
Report | Print
May 07, 2024 -

Quality Chevrolet responded

Thank you for the feedback! Our top priority is exceptional customer care and I am proud that this was offered to you during your recent visit. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

Helpful
May 03, 2024

Juan in service was very helpful and knowledgeable and kept me informed about work and the repairs were completed ahead of schedule. More

by BHERD54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan in service
Report | Print
May 06, 2024 -

Quality Chevrolet responded

Thanks for your perfect review! I'm glad to hear that our team was helpful and knowledgeable! I strive to provide excellent customer service, and I'm glad that this was the case for you! Please let me know if there's anything else I can do for you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

Helpful
May 03, 2024

They take care of you regardless their situation to make it happen for you they show positive attitude regardless of your horrible attitude you give them they find ways to fix your problems and get you back More

by jcchiva5
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Beltran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I went in there to do a oil change
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May 06, 2024 -

Quality Chevrolet responded

Thank you for your review! I'm glad to hear that you had a positive experience with our service team and that your vehicle is running smoothly. Please let me know if you have any questions about the work that was done. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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