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Quality Chevrolet - Service Center

Escondido, CA

4.4
380 Reviews

380 Reviews of Quality Chevrolet - Service Center

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September 24, 2023

I began with this dealership 11 years ago when I leased a new 2012 Equinox and then bought it at the end of the lease. I’ve kept to the recommended schedule of regular maintenance at the original Chevrolet More

by barrywayneclick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rogelio Hernandez
Sep 26, 2023 -

Quality Chevrolet responded

Thank you for this amazing review! I really appreciate your business. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

September 23, 2023

Juan was great, I have for the past couple years only had Mike help me. Both are wonderful always love the service. Will be returning for all my car needs. More

by c_tacotaco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Sanchez, Juan
Sep 25, 2023 -

Quality Chevrolet responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and I'm thrilled to hear that you feel you had such a wonderful experience with our entire team. I'm happy to hear that you can trust us with your vehicle, and I hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

September 23, 2023

My go to dealer for years! I recommend this dealer. I wine buying my next truck there. More

by joeydonuts33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Sanchez
Sep 25, 2023 -

Quality Chevrolet responded

Joey, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

September 23, 2023

My service writer was very helpful. I think he was new but did a good job More

by brijo212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Simon Gates
Sep 26, 2023 -

Quality Chevrolet responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Quality Chevrolet Escondido's Service Department. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

September 22, 2023

Very easy checkin and quick service! It’s always an enjoyable experience here with Bill Smigiel! More

by jennifer.repp003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Smigiel
Sep 25, 2023 -

Quality Chevrolet responded

Jennifer, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

September 22, 2023

Vehicle was returned with a check engine light on. Requested maintenance to fix broken AC system did not fix the problem I identified. Work was done, but nobody actually checked to see if it fixed the More

by brainsls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan
Sep 25, 2023 -

Quality Chevrolet responded

I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

September 22, 2023

They didn't give much help. Just said we dont have the parts they are on back order. I was also sitting in the waiting room for way longer than they said I would be and honestly More

by jeremyleal25k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I dont remember. A young guy
Sep 25, 2023 -

Quality Chevrolet responded

Thank you for sharing this review regarding your experience with us, Jeremy. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

September 22, 2023

Scott Holtz is not who helped us. Rogelio Hernandez helped us and he was excellent. Did everything as promised and delivered before expected. Disappointed the car wash was not availa More

by none
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rogelio Hernandez - excellent
Sep 25, 2023 -

Quality Chevrolet responded

Thank you for the great feedback! I appreciate hearing all comments so I can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

September 21, 2023

They fixed my car for a reasonable rate. Juan Gonzalez my service adviser solved my problems in one day. I dropped my car off at 8:30 and they called me to say it was done at one. Plus they More

by Vona Flaig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
Sep 22, 2023 -

Quality Chevrolet responded

Vona, thank you for reaching out to us and letting me know about your recent visit. I appreciate everything Juan does for Quality Chevrolet Escondido and our customers. Hope to see you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

September 20, 2023

Waited not too long, about 10 minutes to have someone who takes care of me, then he keep me updated on time. More

by Jerome petit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rogelio Hernandez
Sep 22, 2023 -

Quality Chevrolet responded

Jerome, I appreciate your review and I am glad to hear that our service team was able to assist you with all of your automotive needs. Please let me know if there is anything else that I can assist you with. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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