Quality Chevrolet - Service Center

Quality Chevrolet responded

Thank you for sharing your feedback with us. I understand your concerns regarding the transmission issue and that it wasn't addressed during your visit to Quality Chevrolet Escondido. It’s crucial for us to ensure that all vehicle problems are properly diagnosed. I encourage you to reach out to me directly so I can resolve this matter satisfactorily. Your experience is important to me, and I appreciate your input. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

terencehunt responded

I have had my truck serviced 3 times at Quality Chevrolet. And each time I have asked them to address a serious problem I have with the 8 speed automatic transmission on my truck. The first time Rogelio has responded by telling me there was nothing wrong with the transmission and shoving a piece of paper at me saying it was a side letter about the problem. The second time I brought it up he rolled his eyes and told me there was nothing wrong with the transmission, a hard shift was normal when you first drive the truck. This last time he again rolled his eyes and told me there was a side letter. I told him I knew that but there is something wrong its doing it when I slow but not completely stop then accelerate. I told him if you would have given me the side letter before I purchased the truck I would have never purchased it. He said he would have the service manager test drive the vehicle. When I picked it up it had the exact mileage as when I dropped off. When I attempted to confront him about it he told me I needed to bring the truck back for the issue with the rear roof brake light. When I brought the truck back a week later for the brake light repair I expected the transmission to be checked because that is what I originally brought the truck in for. Again the mileage was exactly what I had on it when I dropped off. I am really tired of being told that a brand new vehicle that doesn't shift for 5 second is exceptable. And I am really affended my the way Rogelio addresses the situation. It reflects poorly on your business .

Quality Chevrolet responded

Thank you for your kind words! We're thrilled to hear that you were impressed by our sales staff at Quality Chevrolet Escondido. Our team strives to provide fast, friendly, and helpful service to all our customers. We appreciate your feedback and hope to see you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

Quality Chevrolet responded

Thank you for your feedback. We're glad to hear that the work was done well and covered by warranty at Quality Chevrolet Escondido. However, we understand the inconvenience of having to rent a car during the process. Your experience is important to us, and we appreciate your input. If you have any further concerns or need assistance, please don’t hesitate to reach out. We look forward to serving you again! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

Quality Chevrolet responded

Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience at Quality Chevrolet Escondido. Our team always strives to exceed expectations, and we appreciate your recognition of their hard work. We look forward to seeing you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

Quality Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that Alex and the rest of the Quality Chevrolet Escondido team provided you with efficient service for your oil change. We appreciate your kind words and look forward to seeing you again for your next service! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

Quality Chevrolet responded

Thank you for sharing your experience. I understand your frustration with the timeline for fulfilling your appointment at Quality Chevrolet Escondido. We appreciate your feedback and would like to discuss your service visit in greater detail. Please feel free to reach out to me directly so I can address your concerns and improve your next visit. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

Quality Chevrolet responded

Thank you so much for your wonderful review! I truly appreciate your positive feedback and I am delighted to hear about your great experience with our team at Quality Chevrolet Escondido. It's fantastic to know that Juan in the Service Department was able to accommodate your schedule and provide excellent customer service. I look forward to seeing you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

Quality Chevrolet responded

Thank you for your fantastic review! I truly appreciate your recommendation to friends and family. It’s great to hear you consistently receive great service at Quality Chevrolet Escondido. Regarding your request for weekend service appointments, I understand the importance of flexibility and will make sure to accommodate your needs as best as I can. I look forward to seeing you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

Quality Chevrolet responded

Thank you for your feedback! I'm glad to hear you found Quality Chevrolet Escondido clean, responsive, and professional. I appreciate your suggestion about offering vehicle washes after service and will certainly take it into consideration. Please reach out to me anytime if you have more thoughts or need assistance. I look forward to seeing you again! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

Quality Chevrolet responded

Thank you for sharing your experience with us. I understand your frustration regarding the delay in servicing your vehicle. It's important to me that our customers receive timely service, especially when rental costs are involved. I appreciate your feedback and will use it to improve our processes. If you'd like to discuss this further, please feel free to reach out to Quality Chevrolet Escondido directly. Lewis Singleterry III General Manager Lewiss@QualityChevy.com