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Purvis Ford Lincoln, Inc. - Service Center
Fredericksburg, VA
338 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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338 Reviews of Purvis Ford Lincoln, Inc. - Service Center
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April 03, 2023
Service was fine. Had the Works done and got some new wipers added. Just always try to figure out why you need to make an appointment and it still takes an hour-and ha Had the Works done and got some new wipers added. Just always try to figure out why you need to make an appointment and it still takes an hour-and half to get the service completed. At least there wasn't an up-sale attempt at this service. More
by rangerfx
Employees Worked With
March 28, 2023
Great service. Competent staff. Pleasure to work with them. Courteous personnel. Good job. I use them regularly Competent staff. Pleasure to work with them. Courteous personnel. Good job. I use them regularly More
by asenior citizen
March 16, 2023
Went out of their way to ensure a warranty repair was done to my satisfaction. When it got delayed a day, they were understanding and kept me informed and helped ease the inconvenience of the day. They a done to my satisfaction. When it got delayed a day, they were understanding and kept me informed and helped ease the inconvenience of the day. They addressed all of my concerns. More
by Jeggert_vpi
March 13, 2023
Service dept is average at best. Work may be ok but takes exceedingly longer than normal nearly 2 hrs for oil change on one occasion. Had some brake repairs on another occasion than Work may be ok but takes exceedingly longer than normal nearly 2 hrs for oil change on one occasion. Had some brake repairs on another occasion than was told would take 2hrs to complete. Was almost 4hrs before my truck was ready. Kept checking on status at the 3hr mark and was always told the tech was “finishing up”. More
by Jeff
Employees Worked With
Daniel Mullins
March 01, 2023
Tony is awesome. I have purchased four cars from Purvis. Love my Raptor the most. Purvis always gives great customer service. Thank you for all you do! I have purchased four cars from Purvis. Love my Raptor the most. Purvis always gives great customer service. Thank you for all you do! More
by Coleman
February 28, 2023
I had a 9 AM pre paid maintenance appointment today for my 2016 Explorer-at 10:30 AM it still had not been pulled into the shop for this scheduled maintenance appointment- I had another early afternoon my 2016 Explorer-at 10:30 AM it still had not been pulled into the shop for this scheduled maintenance appointment- I had another early afternoon appointment so I had to decline waiting, for ever how long it might take, so I could make my other appointment. I can’t give very many stars on this experience. More
by Bwjbms9@aol.com
Employees Worked With
Unknown name of lady
February 10, 2023
The service was fast and the employees were very attentive to my concerns. They did an amazing job with customer service and servicing my truck. attentive to my concerns. They did an amazing job with customer service and servicing my truck. More
by curtis.e.manley
Employees Worked With
Neil Boley; Gcizek
February 10, 2023
Excellent dealership. No pressure salesmen .Great service folks when you drop off and pickup your car No pressure salesmen .Great service folks when you drop off and pickup your car More
by jxpt
January 27, 2023
Professional, courteous, attentive, friendly. Professional, courteous, attentive, friendly. Professional, courteous, attentive, friendly. Professional, courteous, attentive, friendly. Professional, courteous, attentive, friendly. Professional, courteous, attentive, friendly. Professional, courteous, attentive, friendly. More
by rafael
Employees Worked With
Rosie Cruz
