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Purvis Ford Lincoln, Inc.
Fredericksburg, VA
453 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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453 Reviews of Purvis Ford Lincoln, Inc.
April 09, 2017
Great Service My husband and I have both had our vehicles serviced in the last couple of weeks. The service department is great. They are usually very busy but at t My husband and I have both had our vehicles serviced in the last couple of weeks. The service department is great. They are usually very busy but at the same time they make you feel like your the only one needing help. Tony Simms is usually the person we deal with to check our vehicles in. He always explainers how long it would probably take, when it's finished he explains what was done. Very friendly. I differently recommend their service department and the Dealer Ship part as well, we have purchased three vehicles from the them they have always been very friendly and honest. More
by Driver@1972
Employees Worked With
Tony Simms
April 06, 2017
Barry Jones Rocks! If anyone is in the market for a new Ford, you could find no one more knowledgeable than Barry Jones! Best. Salesman. Ever. He works by appt, so cal If anyone is in the market for a new Ford, you could find no one more knowledgeable than Barry Jones! Best. Salesman. Ever. He works by appt, so call ahead! If you don't use Barry, you're missing out. More
by rickzski
Employees Worked With
Tony Simms, Barry Jones
February 22, 2017
What A Mess Purvis Found I had purchased a 2016 Lincoln MKX with no bad reports on the Carfax. When Purvis replaced a headlamp assembly they uncovered a huge mess that a prior I had purchased a 2016 Lincoln MKX with no bad reports on the Carfax. When Purvis replaced a headlamp assembly they uncovered a huge mess that a prior dealer/owner had covered up. The car was actually in a front end collision and was put back together with tape, epoxy and left for junk. The Service Manager worked with the situation with a professional, knowledgable and extremely helpful attitude, which lessened the pain and disgust I was feeling over buying a vehicle that had been wrecked and hidden. Prior to this visit, I had visited with a sales agent there to go over the features of the car. Although I did not buy the car at Purvis, he took the time to sit with me and go over the car in its entirety, which he certainly did not have to do. Two thumbs up to Purvis on Sales and Service! More
by sbeck2370
Employees Worked With
Tom Linnehan
January 16, 2017
Service Department I recently took my 2008 Ford Explorer in that I purchased two weeks ago for a check engine light condition. This is the first Ford that I own. I was I recently took my 2008 Ford Explorer in that I purchased two weeks ago for a check engine light condition. This is the first Ford that I own. I was very impressed with my service advisor. He exceeded all expectations of a service advisor. I look forward to working with him again. More
by StevensEL
Employees Worked With
Stacy A. Jones
December 21, 2016
Service Departments- Frank Stewart I took my F150 for regular service and Frank's attention to detail and friendly customer service is the reason I continue to use Purvis Service on my I took my F150 for regular service and Frank's attention to detail and friendly customer service is the reason I continue to use Purvis Service on my truck. Thank you Frank! More
by BuzzyMo
Employees Worked With
Frank Stewart
December 17, 2016
service Took my Ford Escape in for service & recall work. All was taken care of to my satisfaction. The people in service were very pleasant to deal with & I Took my Ford Escape in for service & recall work. All was taken care of to my satisfaction. The people in service were very pleasant to deal with & I would go there again. More
by Alice0807
Employees Worked With
Frank Stewart
November 25, 2016
Rough ride I took my F-150 into service because I continued to have a rough ride even after having my tires balanced. Bob took my truck in and discovered that I I took my F-150 into service because I continued to have a rough ride even after having my tires balanced. Bob took my truck in and discovered that I had one tire with permanent flat spots. This is normally handled by the selling dealership under the tire warranty. Purvis did not sell me the truck but Bob handled this for me anyway. After ordering and installing the new tire my truck rides smooth as butter. Thanks Bob. More
by Counselor
Employees Worked With
Bob Mills
November 13, 2016
Outstanding Service - Frank Stewart and Service Employees We have been dealing with Frank Stewart since 1988. He has always been very helpful and quick to get us in for service. Frank is very trustworthy on We have been dealing with Frank Stewart since 1988. He has always been very helpful and quick to get us in for service. Frank is very trustworthy on our invoices. The shop is clean and nice. The mechanics know what they are doing. More
by Ford Pickup
Employees Worked With
Frank Stewart
October 25, 2016
Refused to balance wheels on New F-150 I bought a new 2016 F-150 at a dealership an hour and a half from my home in Fredericksburg because they had the truck with the features I wanted at t I bought a new 2016 F-150 at a dealership an hour and a half from my home in Fredericksburg because they had the truck with the features I wanted at the end of the model year. On my way home I discovered that it had a rough ride. No problem I thought. I have driven enough over the years to recognize that my wheels were not properly balanced.. I dropped it at Purvis Ford in Fredericksburg to be taken care of the next day with an explaination on the night drop envelope. Next day I called the service dept. to discuss it and was told that it was a Ford policy not to take care of tires until you have over a 1000 miles on them. Believe me This pissed me off, but they would do nothing and told me I could take it back to the dealer I purchased it from for the service. Long story short I brought it to GoodYear where they offered to check the tires for free. Three of my four tires were out of balance. $69.00 later the truck runs great. I contacted my salesman about and the original dealership is going to reimburse me. Purvis will never get my business except for warranty work. Believe me. More
by Counselor
Employees Worked With
Bob Mills
October 14, 2016
Easy, Friendly, Great Price My husband and I recently purchased our 2017 Ford Fusion SE Hybrid from Purvis Ford and we are so glad that we did. We live about 2 1/2 hours away bu My husband and I recently purchased our 2017 Ford Fusion SE Hybrid from Purvis Ford and we are so glad that we did. We live about 2 1/2 hours away but found the car on line with a price that was great plus all the rebates that Ford was offering. Frank was our salesman and he was wonderful. A very down to earth, genuine guy. When we arrived they were already cleaning up the car. We were in and out in around 3 hours and that includes the guy who came to show us how to use the technology in our new car. This process was easy with no haggling! The dealership is very nice and clean...we will be back for sure!! More
by onlyp74
Employees Worked With
Frank Mackove
