Purvis Ford Lincoln, Inc.

Worst experience ever had at any place I have been at Brought car in for repair. Was told it would cost $3500.00 no thanks. Went to local shop, fixed for 175.00. Ripoff. Watch out. Brought car in for repair. Was told it would cost $3500.00 no thanks. Went to local shop, fixed for 175.00. Ripoff. Watch out. More

Frank Stewart helped me get service done quickly I needed an inspection done and Frank got me in quickly to get it done. Frank is a nice person to deal with and always takes care of the customer. W I needed an inspection done and Frank got me in quickly to get it done. Frank is a nice person to deal with and always takes care of the customer. We trust Frank to fix our truck and car correctly without over charging for things we don't need. More

Lifesavers My husband and I were on our way to myrtle Beach when our truck overheated only had it a week we were towed to Purvis that evening on a Friday, we got My husband and I were on our way to myrtle Beach when our truck overheated only had it a week we were towed to Purvis that evening on a Friday, we got a room waiting and very upset. Thank goodness the sun shined we received the call the next day and our truck is ready. I would like to thank Sandy and Tom and everyone else there for all their help in getting us on our way😍 More

Total Lost of Confidence in Purvis Ford Service Department I had scheduled an appointment for my daughters 2006 Lincoln Zephyr for July 3rd, 2017, the AC unit was not engaging. The appointment was originally I had scheduled an appointment for my daughters 2006 Lincoln Zephyr for July 3rd, 2017, the AC unit was not engaging. The appointment was originally scheduled for 9:45AM, 5 days in advance. The vehicle did not make it to the service bay until later in day. I received no notification on the status or progress of the car from the service department. I had to make all of the phone calls, not once on any of the phone calls was I able to get the service advisor that was handling the service. I was always being given excuses why he was not able to take calls. I would leave messages and if I was lucky I may get a returned call in the same day. Now on July 13th, Purvis Ford has now had the car for 10 working days, and they have zero idea of what the problem is nor any idea of when it would be fixed or what it will take to fix the vehicle. I only found this out today by having to visit service department, since I could not reach the service rep by phone. At this point, I lost total confidence in Purvis Ford Service department on being able to repair or service this vehicle. I requested for Purvis Ford to put the vehicle back together and I would pick it up on July 14th. Overall very poor customer service and communication from the service department. Instead of having a vehicle repaired, I am paying over $700.00 for an inept service department and service advisor. I strongly would not recommend this service department. David R. Sillaman, USN Ret. More

Dealership = Stealership I live near this dealer. Went in about 18 months ago looking for a year or so old F150. Found almost the exact truck i wanted and then was "berated" I live near this dealer. Went in about 18 months ago looking for a year or so old F150. Found almost the exact truck i wanted and then was "berated" for trying to argue down the price. So.... i went online, found the truck i wanted at the price i wanted and drove to DC to buy it (strike 1). Then we had to have service for a recall. During the recall repair, there were complications so they needed the truck for an extra day (they were affecting the repairs but didn't call us to let us know...) (ball 1). Last week my cruise control stopped working (at 38K miles, just 2k over warranty). They tell me it's been "turned off in the computer." Great?! They charged me 2 hours ($220) for this "repair" and tried to charge me for a hazardous waste disposal fee as well. To top it all off, i asked if the computer was part of the drivetrain and therefore still under warranty. The answer was: your computer isn't broken, you must have used a ford scanner or a tuner to turn the cruise off. UMMM... if i used a scanner or a tuner to turn it off, wouldn't i have just turned it back on? Wont be back. Already figured out where the next closest Ford dealership is More

Noice in wheel Came in to dealer without appt ,mr Frank steward service , came out listen to my problem an then he asked me to drive truck up an said stop . He calle Came in to dealer without appt ,mr Frank steward service , came out listen to my problem an then he asked me to drive truck up an said stop . He called a tech an my truck was checked an found to have lug nuts loose. It was taken into the shop an left side also checked .i want to that Mr Frank steward for hie attention , an time to listen an help . More

Two Amazing Purchases, 2 years in a row! Today I purchased my second vehicle in two years here at Purvis. Last year I got a great deal on a brand new F150, and today, I walked out with a bran Today I purchased my second vehicle in two years here at Purvis. Last year I got a great deal on a brand new F150, and today, I walked out with a brand new Explorer for my wife. Both experiences were outstanding, and I am proud to call Purvis my local dealer. They are respectful, helpful, and beyond all, not just there to make the sale. They let you buy on your time, and are there to answer any questions you may have. The Explorer I purchased today was not in their inventory, so they found one in Pennsylvania and brought it back for me; and still worked out a great deal. If you're looking for a new Ford, look no further. You found your dealer. I will return to Purvis for my next new car purchase, and will continue to use their Service Department for all maintenance on my F150 and Explorer. Thank you Jon Truslow and Dave Eadie for making it all happen. More

The worst Service Department in my Ford History My wife and I have been Ford owners for years, it is our go to product when we are searching for a new car. Unfortunately we have had the most unpleas My wife and I have been Ford owners for years, it is our go to product when we are searching for a new car. Unfortunately we have had the most unpleasant experience with this dealership. in 2016 we purchased a new 2016 Ford Escape Titanium. After having this vehicle for a few months we noticed a rattle coming from the back, we made a appointment for 8am on the first available appointment ,explained to the service writer what was going on and he said they would take a look. We received a call near their closing time to tell us they could not find anything. We picked up the car after hours, the radio was blasting, which tells me they never even listened for a noise and as soon as we drove the car 100 ft we could hear the sound. The next morning be bought the car back and had a service tech ride with us, within 50 ft he said he could hear the noise. They ordered the part and told us it would be in within 2 days. A week pasted and we did not hear from the dealership so I called and was told the part was in. We set up another appointment for 8 am and was told it would be done in 2 hours. After 5 hours waiting we called from a place we had lunch only to be told they do not have the part. So now we must wait till they have the new part and start this adventure again.. My biggest problem with this dealership is they lack respect for the customers time. A simple phone call would have been easy to make. I guess they figure they have enough business and ours is not needed. More

New car purchase April 2017 Wonderful experience. Purcell was very knowledgeable and not pushy at all. He made sure we got all the time we need to finalize our decision. Highly Wonderful experience. Purcell was very knowledgeable and not pushy at all. He made sure we got all the time we need to finalize our decision. Highly recommend this dealership. Even though we live very close to Cowles Ford in Woodbridge we drove all the way down to Fredericksburg. Do not go to Cowles Ford. They don't have any answers, they are lazy and overcharge you on everything. More

Great assistance. I've visited Purvis Ford numerous times since recently purchasing a Lincoln. Whenever I'm there I prefer only to deal with Stacey Jones. Every questio I've visited Purvis Ford numerous times since recently purchasing a Lincoln. Whenever I'm there I prefer only to deal with Stacey Jones. Every question I have, he has a detailed answer and no matter how many times I call he answers or always returns my phone calls in a timely manner. Extremely professional and I'm glad Purvis has such a caring and concerned representative on their team. More