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Purvis Ford Lincoln, Inc.
Fredericksburg, VA
453 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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453 Reviews of Purvis Ford Lincoln, Inc.
October 11, 2016
Great Service Experience I am the original owner of a 1997 Ford Expedition. Over the past 2 years I have taken my Ford to 4 different shops to try and fix several engine rela I am the original owner of a 1997 Ford Expedition. Over the past 2 years I have taken my Ford to 4 different shops to try and fix several engine related problems. (Engine surge, check engine lights) The engine problems got so bad I finally gave up and had my Ford towed to Purvis Ford for repair. I was not sure that a dealer would even look at a vehicle that was 20 years old or if parts were available. The Service Advisor Frank Stewart assured me that they would work me to get my truck back on the road. The Technicians were able to diagnose a bad PCM and coil packs. The PCM (computer) was no longer available from Ford Parts but Purvis as able to obtain a replacement PCM and reprogram it to work with my truck. After I picked up my truck, I could not believe how well the truck drove and how smooth the engine ran. My Expedition has not run this well in years and the new PCM seemed to have fixed all my previous issues I had as well. Thank you Purvis Ford. Mike Offerjost More
by Mike Offerjost
Employees Worked With
Frank Stewart
August 27, 2016
Parts dept debacle This is the worst parts department I've ever dealt with.i orderd a brake line 3 weeks ago n still havent received it to date even after a parts manage This is the worst parts department I've ever dealt with.i orderd a brake line 3 weeks ago n still havent received it to date even after a parts manager assured me it would be there fri afternoon well fri no line but a call from the parts manager saying he tracked it and will b in hand sat well no call to me that morning so i decided to drop by to pic up and well you guessed it didnt show im still brake line less and parts guy told me we cant do anything for you today and that this happens all the time .i run my own local businesses and i do appreciate good help ,i dont feel like this parts dept cares as they should , a classic case of comfort and lack of effort. More
by Sucks
Employees Worked With
Emily Patrick
August 16, 2016
Adam Zandi - Wonderful Service Advisor I had the most wonderful experience working with Adam. He was very helpful and available regarding my car. It was my pleasure to have met him. You I had the most wonderful experience working with Adam. He was very helpful and available regarding my car. It was my pleasure to have met him. You should be proud of him as your representative to the public. Thanks Adam for great service. A very satisfied customer. More
by wilmon lee
Employees Worked With
Adam Zandi
August 12, 2016
Horrible Customer Service... Salesman named Steve was absolutely horrible. Wasn't willing to do his job in helping us get a car. Refused to run our credit and give us a trade in a Salesman named Steve was absolutely horrible. Wasn't willing to do his job in helping us get a car. Refused to run our credit and give us a trade in amount for our car. Basically told us there was nothing he could do for us without doing anything. Horrible customer service. I don't know how he makes a living off commission when he's not willing to work to close the deal. Whether you have impeccable credit or not you should always be treated the same and expect the same service. A lil kindness goes a long way. More
by Dissatisfied customer
Employees Worked With
Steve Pavey
August 09, 2016
Great customer service!!! Purvis Ford has the best services dept in town. I brought my Edge in and was told by Bob that that the earliest it could be looked at was the next Mon Purvis Ford has the best services dept in town. I brought my Edge in and was told by Bob that that the earliest it could be looked at was the next Monday, but he would fit me in that Wednesday so that Purvis could diagnosis the problem and order parts if needed. Bob got sick and my service guy was Andrew. Andrew was awesome!!! He keep me informed of the whole process. He was polite and professional. When I needed to chase down a maintenance receipt he offered to call Pohanka to have it fax to the office. That is great customer service!!!! This is the guy I want to come back to over and over again! Purvis has really great people working for them...I have never had a bad experience there. More
by Gitch76
Employees Worked With
Andrew Smith, Bob Mills
August 02, 2016
Frank Stewart - Great Service Advisor Frank Stewart has been helping us since 1988. He has always been honest and helpful. He takes good care of us. He makes sure the ticket is always c Frank Stewart has been helping us since 1988. He has always been honest and helpful. He takes good care of us. He makes sure the ticket is always correct and explains the job and cost. Frank also has extensive knowledge so he knows exactly what needs to be done to your vehicle. More
by Ford Pickup
Employees Worked With
Frank Stewart
July 16, 2016
Friendly and Inexpensive I've been coming here for over a year for vehicle service. It's so easy to book appointments online. All the service team are friendly and answer all I've been coming here for over a year for vehicle service. It's so easy to book appointments online. All the service team are friendly and answer all questions. My only issue is that routine like changes take about 90 minutes. But id rather they take time than slop through it. More
by Durak46
Employees Worked With
Frank Stewart
July 11, 2016
Brake problem On a Saturday afternoon they went above and beyond to help me. They are in Va and I live in Tx so it is very unlikely I will be back in their vicinity On a Saturday afternoon they went above and beyond to help me. They are in Va and I live in Tx so it is very unlikely I will be back in their vicinity yet they truly cared about me and the brake problem with my 08 Expedition. I give them the highest rating possible. More
by JerryT
Employees Worked With
Adam Zandi
July 08, 2016
Purvis experience I own a 2014 Ford transit that I purchased at Purvis and I get my maintenance services there too. Whenever I took my transit for service I was attende I own a 2014 Ford transit that I purchased at Purvis and I get my maintenance services there too. Whenever I took my transit for service I was attended by Greg Cizek, a service advisor. Greg has always been professional and his customer service is superb. I recently had a problem with my transit and brought it to Purvis Ford and Bob Mills attended me. Bob explained the problem thoroughly and that the repairs to my vehicle would take several days, he got me right into a loaner and I was satisfied. More
by carguy,Edwinsda
Employees Worked With
Bob Mills
July 08, 2016
Excellent Service Took vehicle in for service. Adam Zandi was advisor with great service. Helps when workers are friendly and helpful! Work performed after tool light Took vehicle in for service. Adam Zandi was advisor with great service. Helps when workers are friendly and helpful! Work performed after tool light kept coming on. Vehicle is running well again! Thanks Purvis! More
by R L
Employees Worked With
Adam Zandi
