Puente Hills Toyota

The salesperson, Sean Sahrai was very knowledgeable and pleasant to work with. He provided excellent service and information and financing on the vehicle we purchased. I highly recommend you see Mr. Sean pleasant to work with. He provided excellent service and information and financing on the vehicle we purchased. I highly recommend you see Mr. Sean for your vehicle needs. Thank you to all the staff members at Puente Hills Toyota. More

Armando Puyolt was probably the best salesman I have EVER dealt with. He was knowledgeable, without being condescending, personable, kind and considerate. A real gentleman in a world of ever devolving ruden dealt with. He was knowledgeable, without being condescending, personable, kind and considerate. A real gentleman in a world of ever devolving rudeness. I will definitely work with him again and recommend him and this dealership to friends and family. Thank you, Armando, for making my car buying experience an absolute pleasure! Dr. Debra Ambrosetti More

Save yourself time and ask for Sim Luu when you get onto the lot. My wife and I purchased a 2014 RAV4 and found the experience to be uncomplicated and straight forward, which I attribute directly to Sim the lot. My wife and I purchased a 2014 RAV4 and found the experience to be uncomplicated and straight forward, which I attribute directly to Sim’s insight and professionalism. He helped us throughout the process and was friendly, energetic and very knowledgeable of the vehicles and incentives being offered. When we got down to discussing numbers, Sim took the time to clearly outline our finance options, monthly payments and out of pocket expense. He also negotiated a great deal for us, $500 above invoice, and showed us the pricing options to make sure we were comparing apples to apples. He was also very attentive to our needs, noticing that my wife was pregnant, he made sure that we were comfortable by offering us food and drink. Once we were handed off to Finance, Sim personally oversaw the preparation of the vehicle making sure that the interior had been wiped down and vacuumed, that the exterior had been washed, and that we had a full tank of gas. Sim even went so far as to have the car that we arrived in washed and detailed – talk about customer service. The Finance Director, Kenny Chan, was also extremely pleasant to work with as he was professional and courteous. The entire finance process was quick and efficient, but without feeling rushed. He took the time to outline the terms of the transaction to make sure that we were comfortable and understood all the legalities of the purchase. Kenny also showed us different options related to the extended warranty and how we could lower our monthly payment to under $400 dollars p/m (less than what we were initially expecting to pay) by reducing our finance rate from 1.99% to 1.59% and extending our coverage to a 10-year or 100,000 mile warranty by adjusting the terms of the loan from 60 to 72 months. The extra year financing might scare most people off, but we saw it as a way to ensure the operation of the vehicle for the next ten years should anything go wrong. This was important as we opted for the Limited trim and replacing some of the features (Navigation, Rear Camera, etc.) can be expensive. Also, there are no penalties to paying off the loan early, so with the adjusted monthly rate, we expect to pay off the loan within three years owing to the additional funds we can pay towards the principal by increasing our payment. I would recommend Sim Luu and this dealership to my friends and family. I felt that Sim dealt with us directly and justly, which is probably the reason why he won the Toyota President’s Award (it says so on his card); and that the dealership really wanted to earn our business. Overall, the experience didn’t just meet my expectation, but exceeded it with great pricing and phenomenal customer service. More

Excellent customer service ! Very friendly staff Armando Puyolt the sales man very honest he treats you like if your part of his family he helps you get the best deal possible and Jose in finance also pheno Puyolt the sales man very honest he treats you like if your part of his family he helps you get the best deal possible and Jose in finance also phenomenal personality very helpful fast and efficient at what he does . It was very nice of him to install my daughter car seat in my new Toyota Sienna . I highly recommend this dealer from now on this will be my dealer to go too . I have already recommended them to my family and friends More

My dad and I came in to buy my first car, so this was my very first car-buying experience. My dad said that once we got there we would be swarmed by salesman all trying to pitch us. But only Sim came up, an very first car-buying experience. My dad said that once we got there we would be swarmed by salesman all trying to pitch us. But only Sim came up, and he was very friendly right away. He didn't seem like the typical sleazy salesman, he seemed to genuinely care about what it was I wanted, and how I felt about the car. He showed me the car, we took it for a drive, and the entire sales process was very easy and reasonable. We got a great price on the car, plus Sim through in a few little details, like fixing up scratches and buffing out some marks. Overall it was a great first time experience, and his customer service was through the roof. More

Randolph is very accommodating and good salesman. The place is nice, free wifi, free coffee, clean, and they dressed up professionally. I would highly recommend Randolph Castillo if you are buying cars place is nice, free wifi, free coffee, clean, and they dressed up professionally. I would highly recommend Randolph Castillo if you are buying cars brand news or used. keep up the good work! Awesome! More

Very satisfied with the whole experience, salesperson Danny Rubio is a great Rep. everything went very smooth from start to end of the purchase. Best service I have had In a long time. Highly recommen Danny Rubio is a great Rep. everything went very smooth from start to end of the purchase. Best service I have had In a long time. Highly recommend this place. More

We were very happy with the customer service and friendly attention we received from Danny Anbar (Sales Manager) and Juan Maldonado (Sales Consultant). I bought a new Toyota Pruis V the other day, and my M attention we received from Danny Anbar (Sales Manager) and Juan Maldonado (Sales Consultant). I bought a new Toyota Pruis V the other day, and my Mom & Dad bought a new Toyota Prius a few months ago from Danny and Juan. My Dad is 86 years old and has purchased many cars over the years all over the country and he was most impressed with the attention and service he received from Danny and Juan at Puente Hills Toyota. And we got a good deal too !! We recommend those looking to buy a new Toyota to go to Puente Hills Toyota and ask for Danny and Juan. More

This is the 3rd vehicle we purchased at the Puente Hills Toyota. We went back to trade in and upgrade from our scion to an Avalon. We asked for Nick Arellano. He's our guy. Friendly, knowledgeable,and not p Toyota. We went back to trade in and upgrade from our scion to an Avalon. We asked for Nick Arellano. He's our guy. Friendly, knowledgeable,and not pushy at all. We needed some help understanding the difference between a lease and buying. We also spoke with Danny who gave us some clear insight and a deal we couldn't walk away from. We left happy. We will definitely be back for our next vehicle. More

Having your car serviced is not the most exciting thing you have to do, especially with three young children but our service visit today was so painless! Renee was so personable and patient with my kids a you have to do, especially with three young children but our service visit today was so painless! Renee was so personable and patient with my kids and I along with ensuring the job was done quickly! Not only did we get our service but she went above and beyond to have our car washed without me even asking. A wonderful experience! More