Puente Hills Chrysler Dodge Jeep Ram

Quick and easy service. I didn’t have an appointment but I wanted an oil change and so they made time for me. I appreciate how communicative they are about calling me and ens I didn’t have an appointment but I wanted an oil change and so they made time for me. I appreciate how communicative they are about calling me and ensuring I know what the charges are for my service and what items I need. Their cashiers are always friendly and the service advisors are top notch and know their stuff and what to recommend. Thank you! More

Exceptional experience! I personally traveled a distance to Puente Hills for my car needs because the dealership came highly recommended by my family members- they were so ri I personally traveled a distance to Puente Hills for my car needs because the dealership came highly recommended by my family members- they were so right! The entire experience was actually pleasant and the staff provided service that exceeded my expectations. My sister, cousins, sons and myself most certainly will be repeat customers. Michael Cattani was stellar and put in work to meet all my needs. More

Mirror replaced I spoke with Debbie who was able to squeeze me in because I couldn’t make my scheduled time. I was in and out quickly. I spoke with Debbie who was able to squeeze me in because I couldn’t make my scheduled time. I was in and out quickly. More

Oil Change and Recalls Went in for scheduled oil change and recalls. Henry Perez got me in and set up all work needed. Great communication and fast friendly service. Went in for scheduled oil change and recalls. Henry Perez got me in and set up all work needed. Great communication and fast friendly service. More

Thanks to Henry from the service department Thank you Henry for your great service. You've been a tremendous help since day one. My trucks engine blew out it was a terrible unfortunate day. Tha Thank you Henry for your great service. You've been a tremendous help since day one. My trucks engine blew out it was a terrible unfortunate day. Thankyou Henry for your sincerity to our case. I hope this feedback will get him some great recognition because the man deserves it. Great people skills and he know how to understands his customers. Unlike the representative or associate that answered the phone when the situation happen. I don't remember his name but I do remember it was a male. The way he responded to my call was very unprofessional and lacked compassion. The male told me "engines just don't blow up". How in raged I was. At that moment I felt like I could have lost my life and the insincerity and unprofessionalism of the associate was uncalled for. But Henry turn my experience around what is great service, straightforward attitude and is undivided attention. when he assisted me.From a supervisor point of view that man went above and beyond to make me feel appreciated as a Puente Hills Jeep Dodge and Chrysler dealer customer. Just to add it did take a while for me to get my truck back 2 to 4 months but during that time Henry assisted me what great customer service every interaction thank you Henry from David, and Eliseo Riuz. And because of Henry's great customer service I David Riuz will be glad to buy another car at Puente Hills Chrysler Dodge and Jeep dealer. More

Re: Dodge airbag recall fix Henry scheduled an appt within the same week and at a convenient time. Car was returned earlier than estimated. He was extremely professional and per Henry scheduled an appt within the same week and at a convenient time. Car was returned earlier than estimated. He was extremely professional and personable. 👍 More

Professional and efficient The staff were very accommodating and efficient as well. The process was done smoothly and we’re very well guided with our decision . We felt very com The staff were very accommodating and efficient as well. The process was done smoothly and we’re very well guided with our decision . We felt very comfortable and was assured of further assists if needed More

Awesome service dept. Deborah is awesome service manager.. no games, no pressure.. she knows customer needs and the service was done in timely fashion.. the mechanics ev Deborah is awesome service manager.. no games, no pressure.. she knows customer needs and the service was done in timely fashion.. the mechanics even took time and answer questions More

Highly effective solution to a non-standard problem I lost my wheel lock keys and couldn’t get my tires rotated at other service shops... Puente Hills was able to remove the locks and replace + rotate t I lost my wheel lock keys and couldn’t get my tires rotated at other service shops... Puente Hills was able to remove the locks and replace + rotate the tires. More

Great professionalism, service knowledge and customer care. Sercice Advisor Henry Perez is a true professional! He took care of my power train issue every step of the way. He went out of his way to make sure I Sercice Advisor Henry Perez is a true professional! He took care of my power train issue every step of the way. He went out of his way to make sure I received the top notch treatment that I and so many others hope for when bringing a vehicle in for service. I told him that he is my go to Service Advisor at the Puente Hills dealership from now on. I won’t take my vehile anywhere else. Henry thank you very much for being a true professional. The dealership is lucky to have you on their team! No doubt about that. Sincerely, F. Schubert More