Puente Hills Chrysler Dodge Jeep Ram

Where to begin... I purchased a new Jeep Gladiator on 1/31/2021. I contacted the dealer via internet sales manager and spoke on the phone related to my interest in the vehicle. We set up an appointment a 1/31/2021. I contacted the dealer via internet sales manager and spoke on the phone related to my interest in the vehicle. We set up an appointment and started all the paper work. I show up at my time and they where not ready for me. I waited until my sales rep was free from another customer and we went to test drive and found out that the car they pulled down was not the same one I asked about. I then waiting again for them to now get it from another lot. I took a test drive and I knew yes for sure I wanted to vehicle. I then asked if my trade in value was done to find out that they never started it so I had to redo all the paper work and again wait. Finally I get the trade value and it was way too low. I mentioned my concern and waited again to hear back. I was told they would be willing to raise it if I agreed to a purchase price. I negotied the price before showing up so I said ok. Only to find out they added about $6k in add ons they said where already on the car and on the window sticker. Ok so I stopped them there and again voices my concerns. These add ons where never on the vehicle and was a pure and simple lie and sales tactic to gouge customers. After a long wait they came back again and said ok we can remove the fees and said I'll need to wait for finance. A solid hour plus goes by before I finally get into finance. In finance I am pressured again for gap insurance, extended warranty, and maintenence contract. I was told if I take these items my interest rate will be lower and that I would be getting a good deal. I say no thanks and am again pressured with lowering the price of the items and having the terms and milage of the plans increased for free I was told. I again said no thanks and now again lowered on price for the same 3 items. This time I review and if there is a term to cancel if I do say yes to these add ons and was told yes however they will not be able to cancel the contract terms but I could get them canceled and have the money go towards early payments. So I agree so I can get out of the dealer. It's now 10pm and I am now waiting for the car to be washed. I finally get the keys and am showed nothing on how to hook up my phone or about any features and the car seemed to still be dirty. I mentioned it's hard to see now that's its past 10pm but I think the wash could be better before driving off the lot. The next day I get a call from the sales department asking about my vehicle. I mentioned I loved it. Two days goes by and I get an email from Mopar about extended warranty for sell for half the price. I also find out about Jeep wave with 2 years of free maintenence. At this point I feel played. And I call to cancel the services. Low and behold I can only get voice mail for all departments. After 2 weeks of calling daily. I finally get a finance person on the phone. I send an email saying I want to cancel the extended maintenence and warranty and fill out the appropriate forms. I was also told and sent an email picture of there cancelation. It's now March 3 weeks since I contacted for the cancelations and have heard nothing. I contact both Mopar and Portfolio the two company's holding the agreement contracts that should of been canceled. They both say they have nothing from the dealer stating they are canceled. I try to call back every hour to the dealer to Gain only get voice mail. I even try to get ahold of the General Manager Josh Story on multiple occasions to never get a call back. At this point I am now reviewing my options with my lawyer I shopped around for. Terrible customer service. Not the way anyone should be treated at any dealer. The only good outcome is that the vehicle is actually well made and I love it. The dealer sadly is on my xxxx list. More

This was my first time buying a brand new car and I had a great experience! Jhonatan was very professional and knowledgeable, made everything go as smooth can be. I would highly recommend requesting him. BIG great experience! Jhonatan was very professional and knowledgeable, made everything go as smooth can be. I would highly recommend requesting him. BIG shout out to Matt the sales manager! Thanks again guys. Looking forward to doing business with you again in the future. More