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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

3.7
815 Reviews
Call Dealership (626) 709-3217

17280 Gale Ave

City of Industry, CA

91748

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815 Reviews of Puente Hills Chrysler Dodge Jeep Ram

July 13, 2023

The service was really helpful and Debbie was able to help me with all my questions. More

by CHARLIE.ZEPEDA21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie
Report | Print
Jul 17, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Helpful
July 13, 2023

Poor communication, no updates on what happening with the car. Took 5 mos to service the car, More

by bambi_antolin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
Report | Print
Jul 17, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We strive to provide outstanding customer service to our guests, and we're disappointed to hear about your experience. If you have any comments or concerns you'd like to share, we'd be happy to hear them. Your business means a lot to us, along with your satisfaction with our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

Helpful 1
July 12, 2023

My experience was top notch just like the previous times I was in for service or purchase More

by rickbarajassr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Report | Print
Jul 14, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Hello, thank you for sharing your five-star experience here at Puente Hills Chrysler Dodge Jeep Ram! We're happy to hear your service went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Helpful
July 12, 2023

Good and fast service. Good and fast service. Good and fast service. Good and fast service. More

by SHCOTELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Story, Robert Gillam
Report | Print
Jul 14, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Everyone here loves to hear from customers like you! Thanks for giving Puente Hills Chrysler Dodge Jeep Ram a chance, and for leaving such wonderful feedback!

Helpful
July 10, 2023

Gregory was great! the whole process took way to long considering this was a cash deal. More

by LUISALFONSOMARQUEZ
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gregory
Report | Print
Jul 11, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thanks for the awesome review! At Puente Hills Chrysler Dodge Jeep Ram we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please don't hesitate to reach out if we can ever be of further assistance!

Jul 11, 2023 -

LUISALFONSOMARQUEZ responded

I am still waiting for the promised videos of "How To" explanation of features.

Helpful
July 10, 2023

Poor service and buying experience was not a pleasant one. Would not recommend anyone to your dealership More

by dobynskristina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Erick and finance department
Report | Print
Jul 12, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We strive to provide outstanding customer service to our guests, and we're disappointed to hear about your experience. If you have any comments or concerns you'd like to share, we'd be happy to hear them. Your business means a lot to us, along with your satisfaction with our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

Helpful 1
July 07, 2023

I brought my car several times for same issue . I understand that their busy, but if I am making an appointment to diagnose my car and they keep it for 3 days just for Diag. Then why schedule an a More

by suzq
Recommend Dealer
No
Employees Worked With
debbie
Report | Print
Jul 12, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. Please call or email when you have a moment so that we can make sure your concerns are addressed. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

Helpful 1
July 07, 2023

My Service Advisor, Deberah McGill, was not only professional, but down to earth and amazing. She took real good care of my 2012 Dodge Charger RT and I am so grateful for her dedication to the needs More

by Mahe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deberah McGill
Report | Print
Jul 10, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We want to thank you for this feedback. Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Helpful
July 07, 2023

Excelente servicio, estoy satisfecha, me estuvieron unos detalles de mi vehiculo. Gracias Puente Hills , y a su personal. More

by hernandezhortencia81
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alberto vendedor. Y Bryan de servicio.
Report | Print
Jul 10, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thanks so much for the positive feedback! We're thrilled to hear you had a great experience and found the entire process to be easy and pleasant!

Helpful
July 06, 2023

Michael Ramirez, service advisor was very helpful and very accommodating. He kept me informed of the status of my vehicle. More

by kc6fmm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramirez, Robert Gillam
Report | Print
Jul 10, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us here at Puente Hills Chrysler Dodge Jeep Ram. We count ourselves lucky for customers like you, and we look forward to working with you again in the future!

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