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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

2.5
824 Reviews
Call Dealership (626) 709-3217

17280 Gale Ave

City of Industry, CA

91748

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824 Reviews of Puente Hills Chrysler Dodge Jeep Ram

August 01, 2023

Emailed service director for concerns and complaints. Service was terrible overall. Chole Director to check emails More

by jazzegee22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
Report | Print
Aug 03, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are so sorry for any delays in communication while trying to reach our service center. We want you to know that we value your feedback, and we take your concerns seriously. Please don't hesitate to reach out to us with any further concerns, and we will get back to you as soon as we can. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

August 01, 2023

I have used this dealership twice and have not been thrilled by their service. After reviewing the completed work order I was stunned with work performed that I was unaware of. According to the w/o maj More

by chris@citytrailerservice.com
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
Report | Print
Aug 07, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

Aug 21, 2023 -

chris@citytrailerservice.com responded

Hello, Josh Thank you for your reply. My Jeep was in your service department for a oil change and check for a possible coolant leak. After about 6 days I called to find out what the issue was and did not get a answer. Trying to get in contact with a service adviser is almost impossible. Try calling one day for the fun of it. I was finally told the A/C compressor and a gasket was the issue. The long and the short of it, I don't know what was done. I have a hard time believing you did major engine work without advising me. Please help me understand what was actually done. Thank you,

July 29, 2023

We came in for a recall. It was very quick to check out our Grand Cherokee and I was on my way. Everyone was very polite More

by ASUDDUTH0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Report | Print
Jul 31, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words! We're so happy to hear that you had a great experience working with our team.

July 29, 2023

Sales manager made a promise he could not keep how ever our sales person Jesus was very friendly and profesional . More

by sduarte1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Sepulveda
Report | Print
Jul 31, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for your positive review! We're so happy to hear that you had a great experience working with our team.

July 28, 2023

Horrible service! The waiting time of 3 hours for an oil change is ridiculous. All people at Puente Hills Chrysler Dodge are rude and have an attitude. More

by roxya33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
#366 McGill Deberah
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Aug 01, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We sincerely apologize for any delays in your service! We want you to know that we value your time, and appreciate your business. We want to have the opportunity to work with you to solve this matter. Please reach out to us when you can. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

July 28, 2023

Under staffed and poor customer service. Waited almost 1 month for service to be completed and if I wouldn't have shown up to the dealership it would have been a longer wait. Not satisfied More

by RTOTHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
Report | Print
Aug 01, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for taking the time to bring this to our attention. We'd like to apologize for the inconvenience due to understaffing. We hope to have the opportunity to provide you with excellent customer service in the future. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

July 28, 2023

Good service for customer and I like it. I appreciate it. Will introduce some people to your store. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Report | Print
Jul 31, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you so much for sharing your kind review with us! We're so glad you had a great experience!

July 25, 2023

Service, communication, pricing, overall unsatisfactory experience probably will not use in the future or recommend More

by hugo.carranza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Buster
Report | Print
Jul 28, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Hi Hugo, we're so sorry to hear that your experience here was anything less than positive. We'd like to have the opportunity to learn more about your visit, so that we can work to improve. If you have a moment, please reach out to us. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

July 24, 2023

They have a great service department, the staff is great, the waiting area is great More

by NGORTEGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole small, Robert Gillam
Report | Print
Jul 26, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 24, 2023

Puente Hills Chrysler Dodge Jeep Ram. .has a excellent customer service department. They're very attentive to the customer's wants and needs. More

by GREERVERNIDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Story, Ruben Naranjo, Robert Gillam, Robert Nembhard
Report | Print
Jul 26, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thanks for the awesome review! At Puente Hills Chrysler Dodge Jeep Ram we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please don't hesitate to reach out if we can ever be of further assistance!

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