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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

3.5
821 Reviews
Call Dealership (626) 709-3217

17280 Gale Ave

City of Industry, CA

91748

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821 Reviews of Puente Hills Chrysler Dodge Jeep Ram

July 28, 2023

Horrible service! The waiting time of 3 hours for an oil change is ridiculous. All people at Puente Hills Chrysler Dodge are rude and have an attitude. More

by roxya33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
#366 McGill Deberah
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Aug 01, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We sincerely apologize for any delays in your service! We want you to know that we value your time, and appreciate your business. We want to have the opportunity to work with you to solve this matter. Please reach out to us when you can. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

July 28, 2023

Under staffed and poor customer service. Waited almost 1 month for service to be completed and if I wouldn't have shown up to the dealership it would have been a longer wait. Not satisfied More

by RTOTHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
Report | Print
Aug 01, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for taking the time to bring this to our attention. We'd like to apologize for the inconvenience due to understaffing. We hope to have the opportunity to provide you with excellent customer service in the future. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

July 28, 2023

Good service for customer and I like it. I appreciate it. Will introduce some people to your store. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Report | Print
Jul 31, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you so much for sharing your kind review with us! We're so glad you had a great experience!

July 25, 2023

Service, communication, pricing, overall unsatisfactory experience probably will not use in the future or recommend More

by hugo.carranza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Buster
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Jul 28, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Hi Hugo, we're so sorry to hear that your experience here was anything less than positive. We'd like to have the opportunity to learn more about your visit, so that we can work to improve. If you have a moment, please reach out to us. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

July 24, 2023

They have a great service department, the staff is great, the waiting area is great More

by NGORTEGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole small, Robert Gillam
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Jul 26, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 24, 2023

Puente Hills Chrysler Dodge Jeep Ram. .has a excellent customer service department. They're very attentive to the customer's wants and needs. More

by GREERVERNIDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Story, Ruben Naranjo, Robert Gillam, Robert Nembhard
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Jul 26, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thanks for the awesome review! At Puente Hills Chrysler Dodge Jeep Ram we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please don't hesitate to reach out if we can ever be of further assistance!

July 23, 2023

Waited a week to even be seen and even then all the work no completed More

by TALKTOCAROLM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Hwang, Robert Gillam
Report | Print
Jul 26, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

I’m so sorry. We’re normally known for our exceptional attention to detail and we regret that we missed the mark. We hope you will provide us with the opportunity to learn more. Please reach out when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

July 21, 2023

My car got serviced at 9:15am and was done by 11am and not one phone call was given to me until I called an hour before closing. When I arrived 30 minutes before closing, i asked what time my car was done More

by aguilar2395
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Debbie
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Jul 26, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly sorry to hear about your frustrations. Will you please give us a call when you have a moment so we can learn more about your experience? We'd love to use any additional feedback you have to improve our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

July 21, 2023

They are extremely good very professional which I love I would highly recommend this dealership to anyone More

by 007STEVETHOMPSON007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Report | Print
Jul 24, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Your comments keep us motivated and working hard for all our guests! At Puente Hills Chrysler Dodge Jeep Ram, we value our customers and we look forward to seeing you on your next visit. Take care!

Jul 25, 2023 -

007STEVETHOMPSON007 responded

Thank you for eveything

July 21, 2023

Service dept was prompt service. Phone call was made when my Jeep was completely. Only downfall .. No one answers the phones when calling in office. More

by jpkoury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
Jul 24, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for sharing this wonderful feedback with us! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to continuing to support you in the future!

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