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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

3.4
821 Reviews
Call Dealership (626) 709-3217

17280 Gale Ave

City of Industry, CA

91748

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821 Reviews of Puente Hills Chrysler Dodge Jeep Ram

October 03, 2022

Dropped my car off Saturday. I Didn't get it back til Friday. No communication. More

by Patriot2024
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jacob/Robert
Report | Print
Oct 05, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

I’m so sorry. We’re normally known for our exceptional attention to detail and we regret that we missed the mark. We hope you will provide us with the opportunity to learn more. Please reach out when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

October 03, 2022

They didn’t do anything for me or car and they were so rude to me. More

by jalyssasanchez93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Story, Robert Gillam
Report | Print
Oct 05, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are alarmed by your review, and we would like to assure you such behavior does not hold up to our high standards of business. I sincerely apologize and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

October 03, 2022

Great service! They went above and beyond to help get my vehicle back on the road. More

by STANNCHINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Report | Print
Oct 04, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for sharing this wonderful feedback with us! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to continuing to support you in the future!

October 02, 2022

Friendly, clean and efficient. Everyone I meet was nice always asking if I needed anything. No hard sales just showed me exactly what I asked for with a few other suggestions. More

by BLUELABELBARNEY2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar , Ruben Naranjo, Ted Anchondo, Matt Hwang, Robert Gillam, Robert Nembhard
Report | Print
Oct 04, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Hello, thank you for sharing your five-star experience here at Puente Hills Chrysler Dodge Jeep Ram! We're happy to hear your service went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

October 02, 2022

Great service and attention to my questions. Will recommend the service in the future. Thank you More

by DIANA.MEDINA22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Ramirez
Report | Print
Oct 03, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

It was such a pleasure serving you! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to working with you again here at Puente Hills Chrysler Dodge Jeep Ram!

September 30, 2022

Was not pleased with the service. It took 8 days to find out all I needed was a battery. More

by msdot3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jacob Fraire
Report | Print
Oct 04, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. Please call or email when you have a moment so that we can make sure your concerns are addressed. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

September 30, 2022

First, they do not honor Chrysler’s coupon. Service manager gave an attitude & said that all other places will charge higher. After picking up the car, I realized that they didn’t check anythin More

by zong24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Gillam
Report | Print
Oct 04, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. Please reach out when you have a chance. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

September 30, 2022

Everyone is very helpful even though they are very busy. They let you know what you need and what repairs can wait. More

by jdcalvin1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Report | Print
Oct 03, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thanks for the awesome review! At Puente Hills Chrysler Dodge Jeep Ram we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please don't hesitate to reach out if we can ever be of further assistance!

September 30, 2022

Great job. Very friendly and informative. Debbie was awesome and kept me updated. Thank you Omar and Debbie! More

by CATINA OLIVEROS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie, Robert Gillam
Report | Print
Oct 03, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for sharing this wonderful feedback with us! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to continuing to support you in the future!

September 29, 2022

Debbie with service is the best! Great customer service and friendly. She went above and beyond to make sure I was updated with my jeep that needed a new water pump More

by jonnylee17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie, Robert Gillam
Report | Print
Sep 30, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for the review, we truly appreciate it when our customers take the time to leave a note about us! We are glad you experienced our world-class service, and hope to see you again!

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