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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

3.4
822 Reviews
Call Dealership (626) 709-3217

17280 Gale Ave

City of Industry, CA

91748

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822 Reviews of Puente Hills Chrysler Dodge Jeep Ram

October 28, 2022

I dropped my car three times for fixing one item, after they installed new part in my car they told me the problem still there. More

by toysteven
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No name
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Nov 01, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

I’m so sorry. We’re normally known for our exceptional attention to detail and we regret that we missed the mark. We hope you will provide us with the opportunity to learn more. Please reach out when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

October 26, 2022

Staff had Good communication and customer service about the problem with my car and when it would be ready. More

by melinaF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Report | Print
Oct 27, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for giving us the opportunity to service your vehicle! We greatly appreciate this feedback and look forward to seeing you again at Puente Hills Chrysler Dodge Jeep Ram!

October 26, 2022

Had great excellent service with clear and accurate price estimates and with a friendly hospitality More

by galvankevin58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Tirado, Josh Story, Ruben Naranjo, Ted Anchondo, Matt Hwang, Robert Gillam, Robert Nembhard
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Oct 27, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 25, 2022

Service was good. Fast and easy. Attendant left the plastic on the seat. Floor cover and the numeber when i picked up which is annoying. More

by TRAVELINGJUNK84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Report | Print
Oct 26, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again!

October 24, 2022

Fast and helpful never had a problem taken cared of would definitely Recommend to anyone. More

by AGUILARNEL11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept.
Report | Print
Oct 25, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thanks for the awesome review! At Puente Hills Chrysler Dodge Jeep Ram we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please don't hesitate to reach out if we can ever be of further assistance!

October 23, 2022

Bad car information and having problems with vehicle then and now. To many excuses on everything More

by smunozj2
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure, Robert Gillam
Report | Print
Oct 24, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this situation to our notice. We'd like to offer our sincerest apologies for any inconvenience we may have caused you. Providing excellent customer service is one of the pillars of our business, and we take your concerns very seriously. If you can give us another chance, we would like to work with you to make this right. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

October 21, 2022

Debbie was the best, she was so helpful and patient and she made sure our questions were answered! More

by danaitkifle1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie
Report | Print
Oct 24, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Your comments keep us motivated and working hard for all our guests! At Puente Hills Chrysler Dodge Jeep Ram, we value our customers and we look forward to seeing you on your next visit. Take care!

October 21, 2022

I Got tired of waiting. There was nobody in line except me and I waited a long time so I just left. More

by rickmorrissey7
Recommend Dealer
No
Employees Worked With
Nobody helped me so I don't have a name
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Oct 24, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We strive to provide outstanding customer service to our guests, and we're disappointed to hear about your experience. If you have any comments or concerns you'd like to share, we'd be happy to hear them. Your business means a lot to us, along with your satisfaction with our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

October 21, 2022

Star was friendly professional the work was done very quickly went over the work they did More

by rayramirez0325
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Report | Print
Oct 24, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 21, 2022

Very nice staff! ! Great service!! Rep who was helping me said my oil change was going to take at least an hour & it was done in an hour!!! More

by a_ruiz616
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Report | Print
Oct 24, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Hello, thank you for sharing your five-star experience here at Puente Hills Chrysler Dodge Jeep Ram! We're happy to hear your service went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

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