Priority Lexus Newport News

We had a WONDERFUL experience with this dealership. "Mo" short for Mohamhed was our sales guy and he was AWESOME!!! We loved him right off the bat. Everyone from the front desk clerk to the Sales Mana "Mo" short for Mohamhed was our sales guy and he was AWESOME!!! We loved him right off the bat. Everyone from the front desk clerk to the Sales Manager to the General Manager was great to work with. They are very friendly and super trustworthy. They went out of their way to help us. Even other sales guys went out of their way to help. We bought a 05 used Lexus RX330 and LOVE our car but most of all we love our new friends at Charles Barker Lexus Newport News! More

Finally, a wonderful experience with a dealership! Sales consultant and managers worked for us diligently to secure a great rate. Good timing and a very fair priced vehicle made it very easy to sign the dot consultant and managers worked for us diligently to secure a great rate. Good timing and a very fair priced vehicle made it very easy to sign the dotted line. I will recommend serious buyers to Lexus of Newport News. More

Sales sucks but service is great. Customer friendly team who is efficient and dos quality work at fair price. "can do" attitude. Skip the sals team and buy your Lexus somewhere lse but definitely use the Ne who is efficient and dos quality work at fair price. "can do" attitude. Skip the sals team and buy your Lexus somewhere lse but definitely use the Newport News service team if you can. More

I had such a great experience working with Mohamad. I am a first time car buyer and can't imagine the process being any easier! Mohamad was so kind and genuine. I would recommend anyone to do business with a first time car buyer and can't imagine the process being any easier! Mohamad was so kind and genuine. I would recommend anyone to do business with Mohamad at Charles Barker Lexus. I ABSOLUTELY love my new IS 250! More

Purchased 2012 Lexus ES350 used by dealer as service loaner. Salesperson Khalid initially quite helpful but became irritable and arrogant when issues immediately following delivery became apparent. New loaner. Salesperson Khalid initially quite helpful but became irritable and arrogant when issues immediately following delivery became apparent. New finance manager unable to answer basic questions re payments anr very arrogant. Sales manager Thomas Cahoon extremely arrogant, requiring us to seek assistance from lexus corporate to get small cosmetic defect discovered 12 hours after delivery fixed. Car delivered with small rear bumper primarily cosmetic issue discovered morning after delivery. When reported, Khalid initially tried to be helpful by checking with his manger - presumably Cahoon. During phone call with Cahoon, Cahoon stated that deal was so good (it was) that there was no money for him to do anything and that anyway we had purchased the car "as is". Not true as a certified preowned with 3 year warranty. Neither he nor Khalid knew what the marks looked like nor did they take the trouble to have us come in and show them. We are not exactly sure when the marks appeared but it was before delivery of the car. After extremely nasty conversation, a threat of arbitration and phone call to Lexus customer support line at California HQ dealer agreed to look at the car. Once again service triumphed over sales. Car taken to service manager on 5/31 where cosmetic was greatly improved and where the service staff could not have been nicer. A good omen I hope for future service. The sales experience was the worst I have experienced in narly 30 years of buying luxury brands including Porsche, BMW and Acura. More

I have purchased many vehicles, I have good stories and bad. This was the best experience I have ever had purchasing a car! From begining to end! When I first stepped on the lot, Khaled greeted me, he was bad. This was the best experience I have ever had purchasing a car! From begining to end! When I first stepped on the lot, Khaled greeted me, he was extremely friendly and not pusshy or phony. I had already done research on the car I wanted. ES 350, the standard model. He showed me every car on the lot and we test drove one as well. I was certain about the model, color and payment that I wanted. But Khaled changed my mind, he showed me the more expensive model on the showroom floor the Luxury model with all the bells and whistles. He detailed all of the features and told me the advantages of owning one. So now I own one, with no regrets! The dealership didn't have the interior color available so that's where Thomas stepped in. He found the exact color, exterior and interior and promised to deliver by the end of the month. He advised me of my payments, He did that and called me a thousand times to let me know what stage the delivery process was in (excellent customer service skills). He told me the EXACT time when the car would be ready...and it was, when I arrived it had a big red bow on it! I took many pictures and put them on Facebook and all of my military friends are aware of the EXCELLENT service I received. The entire Lexus experience was great! Thank you Lexus! Sonja L. Adkison More