Priority Lexus Newport News

Personal Service Mohammed knew exactly what I was looking for and the first car he showed me was it. Salesperson was great, knew what he was doing and the whole tran Mohammed knew exactly what I was looking for and the first car he showed me was it. Salesperson was great, knew what he was doing and the whole transaction was quick , friendly and thorough. We have worked with him before and he is willing to work with us and help afterwards with learning the new technology. Would not consider going elsewhere, More

Had a wonderful experience finding my car After looking for a used Lexus for sometime I came across an ad for the exact model I was looking for. I was easily able to schedule a test drive and After looking for a used Lexus for sometime I came across an ad for the exact model I was looking for. I was easily able to schedule a test drive and was able to ask Mohamad many questions about the car. He was more than willing to go get an answer about something we were both uncertain about. There was no pressure applied to purchase the car that day. Purchasing the car was a very easy process. I had made financing arrangements so I brought that paperwork with me. Since I had brought my own financing my time in the finance office was relatively short. Shawanda was very pleasant to work with. I think we were out in just over an hour. I was impressed with my experience with the dealership as a whole. The facility was very nice and before I forget the detail job on the car was excellent. More

Easiest car buying experience I've ever experienced. We walked in just looking and walked out with a brand new Lexus. Frenchie was our Salesman and he was kind, personal and informative. He had the an We walked in just looking and walked out with a brand new Lexus. Frenchie was our Salesman and he was kind, personal and informative. He had the answer to every question and is very knowledgeable with all the technology in my car. Shawanda was amazing. She was very friendly and kind as well as quick and through. Both of them know exactly what they are doing. I HIGHLY recommend this dealership. FIVE STAR!!!! More

Purchased 2nd Lexus certified car - Outstanding dealership I purchased my second Lexus certified car from Charles Barker Lexus Newport News. The team was outstanding, from the service group (inspecting the ve I purchased my second Lexus certified car from Charles Barker Lexus Newport News. The team was outstanding, from the service group (inspecting the vehicle), sales team (Frenchie) and the finance team (Shawanda). I flew in the night before and by 10:30am the next morning I was ready to drive home. Completing a detailed inspection, test drive and paperwork. Frenchie was outstanding, customer led and went the extra mile to satisfy my questions. Purchasing a Lexus certified car from 500 miles away can be a little difficult. But that team made me feel very comfortable and it is a Lexus of course. I would highly recommend this dealership and my salesman Frenchie. If I keep buying from them, I may have to move to Newport News. Thanks again for the great experience and making me feel like part of the family. More

Purchase ~ Lexus GX 460 This is my second Lexus purchase, for me the quality of the Lexus brand is without peer, what distinguished my recent buying experience was the superl This is my second Lexus purchase, for me the quality of the Lexus brand is without peer, what distinguished my recent buying experience was the superlative customer service provided by Patrick ”Frenchie” Antar. Patrick redefined my definition of a here to now car sales experience, from one to be endured to one of a incredibly pleasant and excellent experience. His knowledge of all the Lexus models was superb...answering my many questions regarding the differences between models under consideration....his excellent demeanor encouraged an ongoing conversation which was always met with an openness to both respond and further ensure he was fully responding. Both his words and body language were always “in sync” conveying a credible and authentic demeanor which further enhanced my buying experience. Patrick elevates the car buying experience to the highest level...further bringing accolades to the Lexus brand with a superlative buying experience. He is a role model for others in the car sales profession...would recommend without hesitation. Christine R Miller More

First time leasing a luxury car. We looked at the top 5 luxury SUVs in the area. Lexus was the final stop. All were good looking vehicles with all of the safety features we wanted. Wh We looked at the top 5 luxury SUVs in the area. Lexus was the final stop. All were good looking vehicles with all of the safety features we wanted. What sold us was the sales team. The other dealerships showed no interest in us as individuals. They left us feeling like a transaction that they needed to make their sales quota. Mohamad showed us the vehicles we wanted to see and at our pace. We told him we were just looking and gathering information. He answered all of our questions and never made us feel like we were taking up his time. We met Thomas and Tony, they both introduced themselves and wanted to assure us that they were there to help in any way that they could. We also met Shawanda in Finance who answered our questions concerning the lease process. When we left we felt like we had met people who we could trust. We were looking for a vehicle, but what we wanted most of all was a working relationship that we could depend on. We got that at Charles Barker Lexus. Thanks for the great experience! Lawrence and Lucy Winmon More

Hands down the best buying experience I have ever had purchasing a vehicle!! Mohamad, Tony and Shawanda are a phenomenal team and made the entire purchase a great experience. First class customer serv purchasing a vehicle!! Mohamad, Tony and Shawanda are a phenomenal team and made the entire purchase a great experience. First class customer service and attention to detail. Highly recommend to anyone purchasing a Lexus. More

Excellent Experience We had never considered a Lexus before so we stopped by there one afternoon. We were totally surprised at how the N300 drove. We bought a LEXUS!!!! Fi We had never considered a Lexus before so we stopped by there one afternoon. We were totally surprised at how the N300 drove. We bought a LEXUS!!!! First time Lexus owners More

Excellent Car Leasing Experience Once Again I have leased 6 Lexus RX350s since 2005 with 5 being from Charles Barker Newport News. The folks there are kind and courteous and have always threate I have leased 6 Lexus RX350s since 2005 with 5 being from Charles Barker Newport News. The folks there are kind and courteous and have always threated me well and made me feel like family. Each experience was better than the one before however my most recent experience was outstanding! My salesman has been Mohammad Mayassi of whom I now consider a friend. He explained everything I needed to know about each car as if it were my first lease. He has even shown up in the service Dept. to make sure that experience was also a good one. Mohammad has a customer for life in me. Thank you to Shawanda Massenburg for being totally professional and transparent during the business process. And a special thanks to the General Manager, Thomas Cahoon who greeted me by name and expressed his happiness for me. Most of all I want to express my gratitude to Tony Rutherford for putting me at ease during the entire process. I would recommend Charles Barker Lexus Newport News to anyone looking for a professional car buying experience by experts. More

THE BEST CAR BUYING EXPERIENCE! We can't say enough good about our experience at this dealership. We are repeat customers for a reason. Our first Lexus was purchased at this dealer We can't say enough good about our experience at this dealership. We are repeat customers for a reason. Our first Lexus was purchased at this dealership and that was an outstanding experience, as well as dealing with the outstanding service department over the past several years. They are truly focused on great customer service. Would not want to go anywhere else. With our most recent purchase, we worked with Mohammad Mayassi. He was friendly, informative, honest and honored his promises. He made this one of the best car buying experiences ever! He made the process smooth, treated us with respect, AND as if we were family. We also worked with the General Manager, Thomas Cahoon, who was very friendly, professional, honest and helped to make the overall process smooth and transparent. A great salesman, a great general manager, a great dealership that we would HIGHLY recommend to anyone. With all that said, we'd like to add that we are not always the easiest to please when buying a car! More