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Priority Honda Roanoke

Roanoke, VA

4.6
1,383 Reviews

3311 Peters Creek Road

Roanoke, VA

24019

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1,383 Reviews of Priority Honda Roanoke

June 22, 2024

Priority roanoke is great at maintaining my car, customer service is top tier and I appreciate everyone working there! More

by cheen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Rollins, Adam Garst, Taylor Stump, Jerome Mosser, Jennifer Tucker
Jun 24, 2024 -

Priority Honda Roanoke responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Neal Young NealYoung@lithia.com

June 22, 2024

Priority was so nice and helpful. No one pushed you to buy. They went the extra mile to make sure this was the car for you! More

by jasorrels
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quinn Forrester, Kevin Mohr, Shane Scott
Jun 22, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

June 21, 2024

We were extremely disappointed in the time it took to complete the transaction, which drug on for 4.5 hours. Management was totally unprofessional from start to finish. Salesman was told at least 24 hour More

by Terry66
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Quinn Forrester, Kevin Mohr, Cody Rock
Jun 24, 2024 -

Priority Honda Roanoke responded

Thank you for your review. We're sorry your visit didn't go as planned, Terry, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

June 21, 2024

The guys at priority were fantastic, Jamal, especially impressed me with his ability to understand and work with the customer. Fantastic job folks, we will be buying our next car with y’all as well. More

by DKAUFMAN1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamal Robinson, Jeffrey Spencer, Richard Burton
Jun 22, 2024 -

Priority Honda Roanoke responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Priority Honda Roanoke. Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

June 21, 2024

Always friendly and helpful. They always try to do their best. They are the best. More

by LOSBORNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Dunn is our go to salesperson., Adam Garst
Jun 22, 2024 -

Priority Honda Roanoke responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Neal Young NealYoung@lithia.com

June 21, 2024

My first experience with this dealer and it was fantastic. Everything was explained to me. The car was ready early and the repair cost was lower than the estimate. I was thrilled as I have just mov More

by Colby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
Jun 22, 2024 -

Priority Honda Roanoke responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

June 20, 2024

Jennifer was very good with the information and the way it was presented to me and service was excellent More

by Jcreasy1128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
Jun 22, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Neal Young NealYoung@lithia.com

June 20, 2024

I have only had on problem since I bought my vehicle four years ago. Thankfully she no longer works there. Larry Dunn always reaches out on birthdays and holidays. Adam has been my service representative More

by SWEETCANDIJ44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
Jun 22, 2024 -

Priority Honda Roanoke responded

Thanks for sharing your thoughts about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

June 20, 2024

Very courteous and pleasant. Answered my questions and explained in detail the services rendered this day. More

by Jbrackenrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
Jun 22, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Neal Young NealYoung@lithia.com

June 20, 2024

Great service. Kept informed at every step. Adam is awesome. My Fit is running great! More

by FEREED2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Jerome Mosser
Jun 22, 2024 -

Priority Honda Roanoke responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Priority Honda Roanoke. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Neal Young NealYoung@lithia.com

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