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Priority Honda Roanoke

Roanoke, VA

4.6
1,389 Reviews

3311 Peters Creek Road

Roanoke, VA

24019

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1,389 Reviews of Priority Honda Roanoke

July 27, 2010

I am a first time Honda buyer. My experience with Rick Woodson Honda was wonderful from beginning to end. I worked with Larry Dunn, and he was professional, courteous, and friendly. He took the time to go More

by Elaine Bays
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Dunn, Larry Dunn
July 23, 2010

My experience with Rick Woodson Honda was a very positive experience. My plans to purchase a car were speeded up when I saw the EXACT ONE FOR ME sitting there. I had tried out several new vehicles that day More

by Phyllis Gentry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Sizemore, Bill Sizemore
July 22, 2010

I have bought three vehicles from George Henry. He always listens and comes up with just the right choice for me. The last purchase was a Honda. After a phone call to George, telling him of my need f More

by djherndon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
1, George Henry
July 18, 2010

We purchased two used cars in two weeks for my two daughters. There was a considerable difference in the customer service that we received from Mr.Henry compared to that of the other dealership. Any q More

by LisaHines
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Henry, George Henry
July 15, 2010

Dealing with George Henry in the purchase of my used 2007 Element was one of the most low pressure, easy car purchases I have ever made. He is highly knowledgeable and very good at his job. I have a Honda More

by micelee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Henry, George Henry
July 15, 2010

I needed a new van. George was very helpful, found me what I was looking for. All I had to do was show up, take a look, and sign the papers (which were already in order and waiting for me). I've had se More

by ngodwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Henry, George Henry
July 15, 2010

From the moment my wife and I walked on the lot we were greeted and waited on like old friends. Charlie was helpful, knowledgeable, and very nice. he listened to what we wanted and was able to give us the More

by Dsacredg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Pugh, Charlie Pugh, Mike Hester
May 27, 2010

I purchased my Honda Element a 2008 from a used car dealer. I was the second retail owner. I had the door visors, an arm rest added and seat covers installed on the rear seats. The service and quality More

by BSeid33859
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service advisers and Parts advisers
March 10, 2009

I received a service bulletin from Honda stating that if the SRS light on the indicator panel is on, that I could bring my car in and have it inspected at NO cost, and if the affected area was covered under More

by anccert
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Todd, Service Manager
Jul 08, 2010 -

Priority Honda Roanoke responded

Hey there, My name is Sarah Coyle and I work at Rick Woodson Honda. I realize that you posted this review quite some time ago and it has been addressed, but I just wanted to make sure that every online complaint we receive is being responded to on the correct medium. It is my understanding that you spoke with the general manager regarding your situation. He offered to fix your car at no charge, but you had already had it fixed elsewhere. He also promised that he would counsel the staff in hopes that this issue would not arise again, and that he would look into problems that had arisen with the service manager at that time. Is all this information correct? I wanted to follow up with you and let you know that Mike Coyle, our GM has indeed worked with our staff to prevent future issues like this. Also, based on your situation as well as other problems that came to light, Todd Milstead (the service manager you dealt with) is no longer employed at Rick Woodson Honda. I would like to thank you for bringing this problem to our attention. It was something that needed to be handled immediately, and you played a part in making that happen. If there is anything else that we can do for you, please feel free to contact myself, Mike Coyle, or anyone else at the dealership. We will be more than happy to help in any way we can. Thank you again. Sincerely, Sarah Coyle

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