Priority Honda Roanoke

On June 26, around 9:30 am I arrived at the service department without an appointment. A female service staff member patiently listened to my concern and then graciously explained something that I did department without an appointment. A female service staff member patiently listened to my concern and then graciously explained something that I did not understand from the owner's manual. Excellent 10 minutes of customer service that provided the information and confidence I needed to make a decision about traveling! Thank you so much! More

Shane and the team listened to what I wanted in my next car, was patient, and zeroed right in on an exact match for me. Thank you car, was patient, and zeroed right in on an exact match for me. Thank you More

They are great to work with, they try to address the problems in a timely manner. problems in a timely manner. More

Priority Honda has always been excellent in providing great service for my automobiles and I will try to continue to use them for all my auto service. great service for my automobiles and I will try to continue to use them for all my auto service. More

Very helpful and co-operative. Even including promplty respond to the query. Appreciate. Thank you. Even including promplty respond to the query. Appreciate. Thank you. More

I love the car that I purchased, however when needing service I do not recommend their service department. There are lengthy waits and my problems have not been resolved. service I do not recommend their service department. There are lengthy waits and my problems have not been resolved. More

I had an appointment at 12:45 pm for and oil and filter change and tire rotation which tool almost 2 1/2 hours. After 2 hours I went out to service desk to check on my vehicle and was told they were waitin change and tire rotation which tool almost 2 1/2 hours. After 2 hours I went out to service desk to check on my vehicle and was told they were waiting to hear back from the technician. I went back to waiting room and waited another 15 minutes and went back out and they said it was just brought out. I asked what took so long when it was only supposed to take 1 1/2 hours and one of other Service Writers said they were short-staffed and I said that was the first I had heard about it. I told them they shouldn't be scheduling so many appointments if they don't have staff to do the work. Then he printed my bill and charged me for my oil change and tire rotation. I was only charged for tire rotation which I felt I shouldn't have been charged for as long as I waited. No Customer Service or consideration whatsoever. More

Service was good. I waited for my car while being serviced. The waiting lounge is comfortable. I waited for my car while being serviced. The waiting lounge is comfortable. More

I think the dealership is a well run organization. The employees do a really good job! The employees do a really good job! More

Staff is friendly and I enjoyed the new system that provides updates in real time. provides updates in real time. More