Back

Priority Honda Roanoke

Roanoke, VA

4.6
1,390 Reviews

3311 Peters Creek Road

Roanoke, VA

24019

Directions

By Type

1,390 Reviews of Priority Honda Roanoke

August 03, 2024

Good experience with the entire process albeit long. Would recommend the team at Priority Honda. More

by TAWNEYAC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffrey Spencer, Tim Foutz
Aug 04, 2024 -

Priority Honda Roanoke responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Priority Honda Roanoke. Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

August 03, 2024

Taylor is always very helpful and does a great job explaining everything that has been done, as well as what I may need down the road. More

by PHATDADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal Robinson, Adam Garst, Taylor Stump, Jennifer Tucker, Daniel Strickler
Aug 04, 2024 -

Priority Honda Roanoke responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Taylor always meets your expectations. Thank you for choosing Priority Honda Roanoke, we look forward to having you as a valued customer for many years to come! Best Regards, Neal Young NealYoung@lithia.com

August 03, 2024

I was greated and the work was done quickly. The work done was explained all to me More

by DWHALEN100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Daniel Strickler
Aug 05, 2024 -

Priority Honda Roanoke responded

Thank you for choosing Priority Honda Roanoke. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Neal Young NealYoung@lithia.com

August 03, 2024

I have priority for life. When I arrived at the dealership for my appointment I was told it was no longer valid. Proper customer service would have been to notify the custo More

by SCHLICKW11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Garst
Aug 05, 2024 -

Priority Honda Roanoke responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Neal Young NealYoung@lithia.com

August 03, 2024

Excellent service! Representative was excellent as well. Everything was done to perfection. Throughly loved it. More

by hboyd49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
Aug 05, 2024 -

Priority Honda Roanoke responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Neal Young NealYoung@lithia.com

August 02, 2024

Very knowledgeable and professional sales staff. Also patient and good customer service. Would buy again More

by Coolmom063
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jamal Robinson, Richard Burton, Cody Rock
Aug 02, 2024 -

Priority Honda Roanoke responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Priority Honda Roanoke. Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

August 02, 2024

Priority Honda is a friendly, effecient dealership willing to listen to the customer and deliver what the customer wants. More

by JOANNSWEENEY55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamal Robinson, Tim Foutz
Aug 02, 2024 -

Priority Honda Roanoke responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great customer service. We thank you for choosing Priority Honda Roanoke! Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

August 02, 2024

I hate not to be able to need something simple like an oil change and have to wait more than a week AND still have to wait more than two hours for a 30 minute job. We have moved back to Roanoke permanen More

by Scott McDonald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Rollins, Richard Burton
Aug 04, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Scott, feel free to contact us at your convenience. Best Regards, Neal Young NealYoung@lithia.com

August 01, 2024

Super friendly staff and very quick to get you checked in and out for service. More

by Greg Conley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker, Daniel Strickler
Aug 02, 2024 -

Priority Honda Roanoke responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Priority Honda Roanoke to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Neal Young NealYoung@lithia.com

August 01, 2024

Very understaffed and terrible follow up. Completed first repair and problem wasn’t solved. Took it back and told i had to pay another 1300 ( on top of initial 1000) and they would not discou More

by kevari6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor Stump
Aug 05, 2024 -

Priority Honda Roanoke responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Neal Young NealYoung@lithia.com

...
61
...