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Priority Honda Roanoke

Roanoke, VA

4.6
1,390 Reviews

3311 Peters Creek Road

Roanoke, VA

24019

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1,390 Reviews of Priority Honda Roanoke

August 01, 2024

Only get service because I have to to keep warranty. Burns over 2 quarts of oil in 1700-2000 miles but dealer refuses to warranty a known engine recall issue and sends me to another dealer who does the More

by Sunset Ministries
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal Robinson, Adam Garst, Jennifer Tucker
Aug 02, 2024 -

Priority Honda Roanoke responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Neal Young NealYoung@lithia.com

July 31, 2024

Fast and friendly service. Easy online scheduling and communication by text is very helpful. Would recommend More

by DRUT76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Taylor Stump, Jennifer Tucker
Jul 31, 2024 -

Priority Honda Roanoke responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Priority Honda Roanoke, we look forward to having you as a valued customer for many years to come! Best Regards, Neal Young NealYoung@lithia.com

July 31, 2024

Very good service visit. We only have service done at the dealership on our Odssey and CR-V. More

by JOCO670
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
Jul 31, 2024 -

Priority Honda Roanoke responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

July 31, 2024

Great people, very professional. I would bring all my vehicles here for service. Quick turn around for service. More

by SHANNONDOOLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Quinn , Jennifer Tucker
Jul 31, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your feedback with us, Shannon. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Neal Young NealYoung@lithia.com

July 31, 2024

They take care of my needs in a timely manner. Service advisors are knowledgeable and concerned about good service. More

by LABORMAN2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
Jul 31, 2024 -

Priority Honda Roanoke responded

Thanks for sharing your thoughts about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

July 31, 2024

They take care of my needs in a timely manner. Service advisors are knowledgeable and concerned about good service. More

by LABORMAN2000
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
Jul 31, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Neal Young NealYoung@lithia.com

July 31, 2024

Daniel was very nice and helped me afterwards reestablish the Bluetooth that hadn't been working. Answered questions and gave suggestions! More

by SISSYJ7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
Jul 31, 2024 -

Priority Honda Roanoke responded

It's great to hear that Daniel was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

July 31, 2024

Great service great people will come back. Need more honda hats and t-shirts etc More

by crystaleasterling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Taylor Stump, Jennifer Tucker, Daniel Strickler
Jul 31, 2024 -

Priority Honda Roanoke responded

Thanks for sharing about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

July 30, 2024

Excellent customer service during difficult time. Helped us find exactly what we were looking for in our new car. More

by LOVEABLESUNSHINE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffrey Spencer, Rachel Zastrow
Jul 31, 2024 -

Priority Honda Roanoke responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

July 30, 2024

Went in for a oil change and the feller that helped me did an amazing job More

by croverfelt41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Taylor Stump, Jennifer Tucker
Jul 31, 2024 -

Priority Honda Roanoke responded

Thanks for sharing your thoughts about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

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