Back

Priority Honda Roanoke

Roanoke, VA

4.6
1,390 Reviews

3311 Peters Creek Road

Roanoke, VA

24019

Directions

By Type

1,390 Reviews of Priority Honda Roanoke

August 04, 2024

Jennifer was very kind and very quick she gave excellent service. As for time they service my car quite fast. More

by LUCIANOANDREA321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
Aug 05, 2024 -

Priority Honda Roanoke responded

Thank you, Andrea, for choosing Priority Honda Roanoke. Your feedback and rating mean a lot to us. We're glad Jennifer was able to help, and we hope to see you again! Best Regards, Neal Young NealYoung@lithia.com

August 04, 2024

Very great customer service. Helped me find the perfect care for myself and was very knowledgeable about the product More

by GRAYDEWAYNE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julie Felix, Jamal Robinson, Jeffrey Spencer, Lisa Wilson
Aug 05, 2024 -

Priority Honda Roanoke responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Priority Honda Roanoke! Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

August 04, 2024

Honda always attempts to accommodate me since I have a handicap child. I was disappointed however that I paid $35 for a car rental and my car was ready in 1 hour when I could have easily waited. I was tol More

by JDURRANCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
Aug 05, 2024 -

Priority Honda Roanoke responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Neal Young NealYoung@lithia.com

August 03, 2024

I had my inspection done and they scratch my window in the process along with getting the glue everywhere More

by BRANDY.SPRINKLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
Aug 04, 2024 -

Priority Honda Roanoke responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Brandy, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Neal Young NealYoung@lithia.com

August 03, 2024

Prompt service, after visit report carefully explained very polite. I do not have 15 words to sayb More

by Eric Frederick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
Aug 04, 2024 -

Priority Honda Roanoke responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Eric, and look forward to your next visit. Best Regards, Neal Young NealYoung@lithia.com

August 03, 2024

Jennifer was so polite and personable. Good communication. It was a pleasure working with her. More

by TIFFNMTNS
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
Aug 04, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Neal Young NealYoung@lithia.com

August 03, 2024

My appointment began right on time. I was pleased to receive tracking information during the service which kept me informed. The waiting area was clean and comfortable. More

by JBMARTIN1105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
Aug 04, 2024 -

Priority Honda Roanoke responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

August 03, 2024

Very helpful and informative. Personal Very polite Work done in a timely manner. Car seems to run okay with the needed repairs. More

by KMWILSON05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
Aug 04, 2024 -

Priority Honda Roanoke responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

August 03, 2024

Jennifer took the time to explain to me the recommended services and which were most important to be done immediately. More

by EVERHANDYMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
Aug 04, 2024 -

Priority Honda Roanoke responded

Thank you for choosing Priority Honda Roanoke. Your feedback and rating mean a lot to us. We're glad Jennifer was able to help, and we hope to see you again! Best Regards, Neal Young NealYoung@lithia.com

August 03, 2024

Staff was not well versed in the services they were providing. They also have a faulty schedule system that doesn’t show appointments scheduled online More

by mickaylavolker
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Garst, Daniel Strickler
Aug 05, 2024 -

Priority Honda Roanoke responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Neal Young NealYoung@lithia.com

...
60
...