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Priority Honda Roanoke

Roanoke, VA

4.6
1,390 Reviews
Call Dealership (540) 900-6701
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3311 Peters Creek Road

Roanoke, VA

24019

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1,390 Reviews of Priority Honda Roanoke

August 15, 2024

Charged for diagnostic fee of $150 on car when we told them what was wrong and then another $750 to fix it. A colleague took her car there, and it’s older than mine, but they waived the $150 charge. More

by HWBRAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor Stump
Report | Print
Aug 19, 2024 -

Priority Honda Roanoke responded

Thank you for your review. We're sorry you didn't have the best experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Neal Young NealYoung@lithia.com

August 15, 2024

I liked it because we didn't have to sit and wait at the dealership. Thank you for your great service and friendly employee s. The choufer was amazing. Kind and courteous staff.. More

by samheathjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal Robinson, Daniel Strickler
Report | Print
Aug 16, 2024 -

Priority Honda Roanoke responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Neal Young NealYoung@lithia.com

August 15, 2024

Check in was fast. Employees were courteous and efficient. Work on the vehicle was good . Rates were fair and comparable. More

by CARHODES39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
Report | Print
Aug 16, 2024 -

Priority Honda Roanoke responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

August 15, 2024

Everyone is always so helpful and nice. They make getting your car serviced a painless experience. More

by BLOSSOM1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
Report | Print
Aug 16, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Neal Young NealYoung@lithia.com

August 14, 2024

Jennifer kept me up to date with the progress of my vehicle. She also let me know that my tires need to be replaced. More

by JOEZSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Taylor Stump, Jennifer Tucker, Daniel Strickler
Report | Print
Aug 14, 2024 -

Priority Honda Roanoke responded

Joe, It's great to hear that Jennifer was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

August 14, 2024

Good service. They helped me find a good vehicle for my needs and did so efficiently More

by AYAT_SHARIF
Recommend Dealer
Yes
Employees Worked With
Dwayne Powell, Ryan Pimlott
Report | Print
Aug 15, 2024 -

Priority Honda Roanoke responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Priority Honda Roanoke! Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

August 14, 2024

Nice but did not fix requested items. Shuttle was nice. Qi charger still not working. Trunk lid still crooked. More

by TXNDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump, Jennifer Tucker
Report | Print
Aug 15, 2024 -

Priority Honda Roanoke responded

Thanks for sharing your thoughts about your experience with Priority Honda Roanoke. We're sorry to hear that you weren't fully satisfied with your experience. Please don't hesitate to reach out to us directly to see how we can turn this around for you. We appreciate your business and look forward to seeing you again! Best Regards, Neal Young NealYoung@lithia.com

August 14, 2024

Good service, quick to complete. Didn’t charge for a quick fix with a tire pressure sensor that was unplugged. More

by codyanwallace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Taylor Stump, Jennifer Tucker, Daniel Strickler
Report | Print
Aug 15, 2024 -

Priority Honda Roanoke responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Neal Young NealYoung@lithia.com

August 14, 2024

Loved that they communicated with me all day. And got my car back to me quickly. As I'm my dad's caregiver it was important to get car back. Thanks More

by Corinna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
Report | Print
Aug 15, 2024 -

Priority Honda Roanoke responded

Thank you, Corinna, for sharing your thoughts about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

August 13, 2024

They worked diligently with me to get my payments where they were affordable for me. More

by Jolathan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Pimlott, Cody Rock
Report | Print
Aug 13, 2024 -

Priority Honda Roanoke responded

Jolathan, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

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