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Priority Honda Roanoke

Roanoke, VA

4.6
1,390 Reviews

3311 Peters Creek Road

Roanoke, VA

24019

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1,390 Reviews of Priority Honda Roanoke

August 20, 2024

Fast check, quality waiting room, gets the maintenance done in a timely manner. The staff are upbeat and caring. Highly recommend. More

by m.alicelucius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Pimlott, Mark Ross, Taylor Stump
Aug 20, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Ryan, Mark, Taylor, and our team, and we look forward to working with you again. Best Regards, Neal Young NealYoung@lithia.com

August 20, 2024

The service was ok. But I didn't appreciate grease all on my steering wheel, driver seat, floor mat. And all on my kick panel. That was very unprofessional. I have never More

by unclewiley62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
Aug 20, 2024 -

Priority Honda Roanoke responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Neal Young NealYoung@lithia.com

August 20, 2024

The service for getting my car inspected was excellent. Will be back next year at the same time. More

by PWOODSIALOCAL55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
Aug 20, 2024 -

Priority Honda Roanoke responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Priority Honda Roanoke to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Neal Young NealYoung@lithia.com

August 20, 2024

Fast and friendly service. Easy to get an appointment. Excellent communication. Service done well. Outstanding! More

by Clyburn62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyra Mitchell, Mark Ross, Adam Garst, Taylor Stump, Jennifer Tucker, Daniel Strickler
Aug 20, 2024 -

Priority Honda Roanoke responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

August 20, 2024

Service takes to long for what was done and labor rate is way to high More

by KAT1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
Aug 21, 2024 -

Priority Honda Roanoke responded

Thank you for your very kind review. Adam and our service team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

August 19, 2024

My experience has not been the best, to say the least. One, there seems to be a different group of service personnel almost every visit. I would choose another dealer except there is not one closer. Two, More

by SAVACU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Tucker
August 19, 2024

Very nice to deal with. Everyone very nice. Easy to get an appointment when need it More

by ETHELENE53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Taylor Stump, Jennifer Tucker, Daniel Strickler
Aug 20, 2024 -

Priority Honda Roanoke responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Neal Young NealYoung@lithia.com

August 19, 2024

It was great and I’m loving my car! I just hope that freedom first will take my mail. So that yall don’t have to keep texting me More

by JULIABROWN08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamal Robinson, Jeffrey Spencer
Aug 20, 2024 -

Priority Honda Roanoke responded

Julia, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

August 19, 2024

Great experience, love my new car. I would recommend to all my friends and fa. More

by ROBIN.LAVINDER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamal Robinson, Kevin Mohr, Rachel Zastrow
Aug 20, 2024 -

Priority Honda Roanoke responded

Robin, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Priority Honda Roanoke. Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

August 18, 2024

Conveniently located for me. Every employee I have encountered has been polite and courteous. I have enjoyed my CRV for the past year! More

by annevassar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Zastrow, Daniel Strickler
Aug 18, 2024 -

Priority Honda Roanoke responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

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