Priority Honda Roanoke

My service appointment was quick and contact was efficient. Taylor was very sweet and professional. efficient. Taylor was very sweet and professional. More

Terrible service I called 3 different times to check status of our car that was dropped off the night before. Customer service rep was not helpful and rude. I never received a call when my car was done status of our car that was dropped off the night before. Customer service rep was not helpful and rude. I never received a call when my car was done and just took a chance to see if it was done and I was told that I should have received a text. I was charged 150.00 to tell me to use a different cord. Problem is we had been using that cord and it would charge the phone but not connect to Apple car play. Went back by the dealer the next day and was told to get an Apple cord. Tried that and still didn’t work. When I called to talk to the service manager he said I could make an appointment to bring it back. It’s my daughter’s car that was getting ready to go back to college and that was not an option. He informed me that that was a recommendation from Honda to try an Apple cord they didn’t know of that would work. I was told I wouldn’t be charged again. I was charged for them to do nothing.. I have bought 3 cars in 5 years from this dealership and have all our service done here. This is the first time we have had a bad experience but I am so disappointed More

Adam is very helpful and knowledgeable about the work being conducted and upcoming wok required. being conducted and upcoming wok required. More

The team was a pleasure to work with. They were very patient and informative. I am happy with the service I received. They were very patient and informative. I am happy with the service I received. More

They are very helpful and honest about what your car needs. The service was also fast. Mr Adam is also very polite and helpful as well. needs. The service was also fast. Mr Adam is also very polite and helpful as well. More

Able to get appointment in reasonable time. Work needed was explained clearly. Waiting area clean and comfortable. Was kept in loop regarding work progress. Work needed was explained clearly. Waiting area clean and comfortable. Was kept in loop regarding work progress. More

Adam is the GOAT of Priority Service. He responds to text messages when my vehicle is in for servicing in a timely manner, he is always to professional and polite and he provides detaile He responds to text messages when my vehicle is in for servicing in a timely manner, he is always to professional and polite and he provides detailed explanations of items needing attention. I had an issue with my car this past Saturday, and Taylor did an amazing job getting it in and taken care of quickly! She was quick to respond to me when I had questions. Way to go Priority for a Service team that is really amazing! More

Ok seems time frame for appointments are scheduled in a long lead time for attention/ service long lead time for attention/ service More

When you make appointment you should not have a 2 hour wait the furniture should be more comfortable for this reason. wait the furniture should be more comfortable for this reason. More

Second purchase in a year and my family and I couldn’t be happier. Dwayne is a great sales person and would recommend him and purchase from him again. happier. Dwayne is a great sales person and would recommend him and purchase from him again. More